MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

AM
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Amy M.
Arlington, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Satisfactory Service
In for my 7500 mile service - the service was swift and the department rep was friendly even though I was a less than cheery, so a big thank you for that, and she was very knowledgeable.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/27/2017 12:33 PM

Good afternoon Amy.  I hope your day got my cheerful after your service.  

Welcome to the Hiley family.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JS
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James S.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Timely service.
The service department did a very good job and finished in a timely manner.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/27/2017 08:17 AM

Good morning James.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Willing to help the customer understand
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/25/2017 06:47 AM

Good morning Deborah.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DB
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David B.
Alvarado, TX
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GREAT AND FRIENDLY SERVICE AGENTS
Always friendly, kind and courteous agents. Making sure everything is done to my satisfaction and according to the manufactures recommendation s.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/25/2017 06:46 AM

Good morning David.  Happy to hear everything was done to your satisfaction. 

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SM
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Sandra M.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Maintenance service
Excellent customer service by friendly employees in a timely manner.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/25/2017 06:44 AM

Good morning Sandra.  Thank you for the kind remarks.  We hope you had a great Thanksgiving holiday.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JK
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Jannie K.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Close to home
Very happy
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/20/2017 02:36 PM

Good afternoon Jannie.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
excellent service
My car went in on time, was finished quickly and came out clean.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/18/2017 06:47 AM

Good morning.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Mary, in the service department is top notch. Mary always has a smile and keeps you update on the progress of your vehicle seevice.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/17/2017 10:28 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Your kind remarks are greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
A recall campain
Mary was awesome in keeping me posted on the cost & process as well as when it was complete and ready for pickup.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/16/2017 03:41 PM

Good evening.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JW
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Jasmine W.
Dallas, TX
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
No problems, great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/14/2017 03:20 PM

Good afternoon Jasmine.  We appreciate you choosing Hiley Hyundai for your service needs. 

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LC
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Lisa C.
Whitney, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very friendly staff
I bought my car from Hiley Hyundai and was very impressed with them so I drive 45 minutes to get my car serviced there
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/14/2017 07:38 AM

Good morning Lisa.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate you making the extra effort to drive 45 minutes to our dealership to allow us to be of service to you.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Fast & Friendly
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/13/2017 01:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SC
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Sandra C.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service experience
Always a great experience. Mary does a great job and communicates perfectly leaving me extremely satisfied each visit.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/13/2017 01:13 PM

Good afternoon Sandra.   Thank you for the wonderful compliments.  We appreciate you trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary’s Customer service skills
Mary has great customer service skills
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/13/2017 01:14 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very thorough
Great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/13/2017 09:33 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great customers survive.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/10/2017 01:10 PM

Good afternoon.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LF
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Leopoldo F.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service and friendly staff
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/09/2017 12:25 PM

Good afternoon Leopoldo.  We appreciate the compliments.  
Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2017
cliente verificadoCliente Verificado
Categoría: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recomendado
Empleados con los que trabajó

JM
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John M.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Very polite and service was great
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/06/2017 06:58 AM

Good morning John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SW
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STEPHEN W.
2016 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2017
cliente verificadoCliente Verificado
Categoría: Service
Traveling Captain
After an explanation from the Service Manager, I have changed my rating to a 5. The service referenced was the prior service and during that service, everything was preformed correctly, professionally and in a timely manner.
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/05/2017
Tipo de Servicio: Repair
Categoría: Service
Traveling Captain
They need to work and their record keeping.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/06/2017 02:44 PM

Good afternoon Stephen.  It was a pleasure speaking with you.  I apologize for the misunderstanding.  After our conversation, I hope you have a better understanding.  

We appreciate you choosing Hiley Hyundai for your service needs and look forward to exceeding your expectations for many years to come.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.