MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

YC
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Yesenia C.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Workers are very polite. Mary is my favorite
Would definitely go back to this place...
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/14/2017 02:48 PM

Good afternoon Yesenia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Joshua, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/14/2017 02:46 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was timely. Service representative was knowledgeable and helpful
My appointment was timely, the service was provided quickly, and representative was helpful
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/12/2017 04:34 PM

Good evening.  We appreciate the compliments.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SU
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Stacie U.
Burleson, TX
2017 Hyundai Santa Fe S
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/24/2017
cliente verificadoCliente Verificado
Categoría: Service
Review for Mrs. Mary Morse
Mrs. Morse was awesome at the initial service. I still stand my previous review. Remember: this new comment is only for Mrs. Morse who receives all 5-stars! Unfortunately, I cannot give five stars to the overall rating, because I was told this review was for Mrs. Morse, and, clearly, it's not. S. Usdin
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
12/07/2017
Tipo de Servicio: Maintenance
Categoría: Service
I still have no rear heat in my 4 month- old new car!
Not happy! Not happy at all! Pretty pissed in fact! I don't know, yet, if I would refer a friend here.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/07/2017 11:37 AM

Good afternoon Stacie.  It was a pleasure speaking with you.  I look forward to seeing you on Saturday and I assure you we will remedy the heating issue to the rear vents.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Joshua, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mary was kind
Good
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/05/2017 09:11 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AC
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Annette C.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Excellent customer service. Very professional and very helpful! Very happy with the services they provided for me. Highly recommend.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/05/2017 09:14 AM

Good morning Annette.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

TB
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Todd B.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Reliable
Great service!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/04/2017 08:40 AM

Good morning Todd.  We appreciate the kind remarks.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KR
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Kelly R.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
Always have a great experience with Hiley Hyundai and this last visit was no exception. Warm wishes and happy holidays to all Hiley Hyundai employees!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/04/2017 08:45 AM

Good morning Kelly.  Thank you for the kind words.  We appreciate you taking the time to complete our survey.  Your feedback is greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JF
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John F.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Satisfied
Courteous and Knowledgeable Service Advisor. Took care of a Recall as well as First Service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/02/2017 12:05 PM

Good afternoon John.  We appreciate the compliments.  I would like to welcome you to the Hiley Family and thank you for taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

WW
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Wilbert W.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Immediate assistance upon arrival!
My second time going into Hiley Hyundai for service and have been attended to immediately. Love it!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 12/01/2017 02:50 PM

Good afternoon Wilbert.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 


Welcome to the Hiley Family!


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2017
cliente verificadoCliente Verificado
Categoría: Service
Great service
Friendly staff especially Mary. She always goes out of her way to make sure I'm comfortable and finished as fast as possible.
Recomendado
Empleados con los que trabajó

KP
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Karen P.
Haltom City, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Fast & courteous!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/30/2017 11:50 AM

Good afternoon Karen.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2017
cliente verificadoCliente Verificado
Categoría: Service
Great service
Friendly staff especially Mary. She always goes out of her way to make sure I'm comfortable and finished as fast as possible.
Recomendado

Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/30/2017
Tipo de Servicio: Maintenance
Categoría: Service
Good service
Good service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/30/2017 11:48 AM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Austin, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Flat tire
Overall good experience with this dealership
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/30/2017 09:47 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

GB
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Greg B.
Arlington, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
So communication problems but overall an outstanding experience
So communication problems but overall an outstanding experience
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/30/2017 09:51 AM

Good morning Greg.  I apologize that we failed to communicate with you better.  I appreciate you providing me with your feedback.  We will strive to do better in the future.  

Thank you for trusting in Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VT
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Valerie T.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people!!!
The only reason I won't return for service is the commute .....I moved about 4 hrs away.. I will definitely miss everyone's smiling faces and hope to connect with the same fast, competent, dependable, friendly service near my new home!!! Thank you all, again! (A special thanx to Mary)
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/29/2017 11:00 AM

Good afternoon Valerie.  It's been a pleasure working with you.  We hope the new dealership will take good care of you.  

You are welcome to stop by any time that you are in the area and say hello and we will be happy to give you a complimentary car wash.  

Best wishes, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JJ
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Josh J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Jacobs review
Mary made it happen. Great work.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/29/2017 11:07 AM

Good afternoon Josh.  Thank you for completing the survey.  Your feedback is very much appreciated.  

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KD
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Kari D.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People
Awesome
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/29/2017 10:34 AM

Good afternoon Kari.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mary was great
Mary in the service department was great with helping fix our problems!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/29/2017 10:35 AM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MA
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Margaret A.
Mansfield, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change/rotate tires
Efficient, timely, friendly
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 11/29/2017 07:23 AM

Good morning Margaret.  Thank you for the compliments.  Your feedback is greatly appreciated.  

We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.