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SureCritic / Concesionario Hyundai / Eckert Hyundai / DYLAN HULME
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DYLAN HULME

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(167 reviews)
100

Reseñas de DYLAN HULME

Cliente verificado
Denton, TX
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy Santa Fe
I've had my little Santa Fe for 9 years now & it's by far the best car I've ever bought! I've only had it in the shop twice in those 9 years - can you beat that?? You have serviced my car each time, and done it wonderfully. It still gets me down the road & fights off the crazy people on 35 I have to contend with! Thank you for a job well done!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 01/28/2020 02:03 PM

Thank you so much for the wonderful survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Cliente verificado
Aubrey, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Tuneup
Great service, fast, friendly and prompt
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/30/2019 05:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Cliente verificado
Argyle, TX
2008 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast & Friendly
Eckert Hyundai was able to take our Veracruz without an appointment and complete an entire tuneup the same day. The service team was very professional and friendly. Highly recommend Eckert Hyundai!!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/21/2019 04:35 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
BP
BILLY POPE
RD
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Robert D.
Flower Mound, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick Service
This service was for a warranty repair estimated to take 2-hours. But the actual repair took just over one-hour, so my wait was much shorter than expected. The repair also seems to be good, so I am happy.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/19/2019 08:27 AM

Thank you Mr. Dye

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Cliente verificado
Lewisville, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
Made sure my vehicle was repaired and were very reassuring throughout the process. Always reached out to notify me of what they were doing next. I will 100% be back to Eckert in the future.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/03/2019 11:45 AM

Thank you for the great feedback

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Cliente verificado
Carrollton, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Always get great service at Eckert.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/04/2019 06:17 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
BP
BILLY POPE
ZF
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Zane F.
Flower Mound, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding Service
Thank you to Billy (technician) and Don (service manager) for your outstanding service.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/17/2019 11:16 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
BP
BILLY POPE
TB
gravatar
Tyrone B.
Oak Point, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The employees and the product.
Met some of your courtesy employees Jakob, Megan and of course the cashier, but I didn't get her name.
Thank you for being an excellent company to do business with.
Yes we miss J.T., truly a gentleman who cared for Eckert Hyundai while he was there. The employees that I have mentioned are a true example that Eckert Hyundai employees make you remember how they make you feel.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/07/2019 12:57 PM

Wow! Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
AB
gravatar
Angela B.
Ennis, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Super Service
Took my car in for warranty fixes and I was communicated with thru phone calls on how followup. Everyone was very professional and and answered my questions. Thank you!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/07/2019 12:58 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
RO
gravatar
Rigoberto O.
Frisco, TX
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service As Always
Top Notch Service and Very Friendly Service Dept.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/28/2019 06:15 PM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
KM
gravatar
Kevin M.
Denton, TX
2011 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer for Life
Have serviced my car with Eckert Hyundai for years and had a great experience every time. Polite, professional, and knowledgeable. No hard upselling. Moved away for a job and had to take my car to another shop when I realized what I was missing. I go out of my way now to bring my car to Eckert because I know I can trust them.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/15/2019 06:07 AM

Kevin, Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
JD
gravatar
Jeffrey D.
Roanoke, TX
2012 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil leak that was hard to locate
My 2012 had an oil leak that was extremely difficult to locate. Jake was very helpful and would not give up until I was satisfied. Given a loaner they kept my car until they were sure the problem was solved and kept me informed throughout the process. Everyone truly went beyond my expectation to make me happy. I will definitely keep returning for both service and new car purchases!
Recomendado
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
JD
gravatar
Jeffrey D.
Roanoke, TX
2012 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil leak that was hard to locate
My 2012 had an oil leak that was extremely difficult to locate. Jake was very helpful and would not give up until I was satisfied. Given a loaner they kept my car until they were sure the problem was solved and kept me informed throughout the process. Everyone truly went beyond my expectation to make me happy. I will definitely keep returning for both service and new car purchases!
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/12/2019
Tipo de Servicio: Maintenance
Categoría: Service
Recall 181
Great brand and car. Dealership has always been the best. Only problem I've had is an oil pan leak that can't be fixed. But if I check oil and add as needed and pressure wash the driveway I should be ok until the fire comes.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/12/2019 04:26 PM

Jeff, please by all means bring vehicle, not what we want you to experience at all, Engine is brand new correct? Give me a call when you get a chance.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Cliente verificado
Denton, TX
2005 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always fantastic!
I always get such great service and thorough work! Very impressive!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/30/2019 09:02 AM

Thank you ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
JN
gravatar
Josh N.
Denton, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very Professional
My 2013 Hyundai Sonata has an engine recall requiring a complete new motor. As soon as I heard the knocking noise it causes, I scheduled an appointment. I did the research was was pretty certain the cause was the recall, I was prepared to fight in case they tried to weasel their way out of fixing it. However as soon as I called to check in on the prognosis, they were very upfront about the issue and ensured me the new motor, labor, and rental while the car was down would be taken care of completely.
Everything went smooth and I will likely be a Hyundai customer for life with how well they handled the recall that I'm sure if very costly to Hyundai.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/21/2019 02:32 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
DH
DYLAN HULME
MR
gravatar
Marcel R.
TX
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Respect
Always respect us and do a good service!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/02/2019 08:24 AM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
EP
gravatar
Ella P.
Flower Mound, TX
2007 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dealer related
Good so far.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 04/24/2019 07:30 AM

Thank you Ms. Phillips

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
VR
gravatar
Vivek R.
Trophy Club, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service review
Excellent timely service.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 04/19/2019 04:45 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
SW
gravatar
Sharon W.
Denton, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service and recall
took my Santa Fe in for tire rotation, oil change and a recall. As usual every one is very friendly, helpful. Great waiting room and
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 04/01/2019 05:12 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
DN
gravatar
Daniel N.
Corinth, TX
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service is best
The people at Eckert are what keeps us coming back.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 03/18/2019 01:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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