Soluciones Empresariales
English Español
SureCritic / Concesionario Hyundai / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(891 reviews)
87

Reseñas de JAKE RITTER

Cliente verificado
Denton, TX
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
The service staff is very professional
The service staff is very professional
DYLAN H. de Eckert Hyundai respondió el 03/26/2022 06:19 AM

Thank you for the 5 star review.

Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
SR
gravatar
Susan R.
Denton, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service appointment
I scheduled an oil change & additional work with the service. When I spoke to the rep upon arrival, I just needed a few of the items completed instead of the whole package. He was being transparent about what I needed & the cost. It made it easier for me to decide to add on a few more maintenance items they suggested, after they got into working on the car. I feel good about having the dealership work on my car, like I’m always in good hands!
DYLAN H. de Eckert Hyundai respondió el 03/26/2022 06:23 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Double Oak, TX
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Alwasy Great Service...
Fast and caring experience everytime I have my car worked on... Thank You!
DYLAN H. de Eckert Hyundai respondió el 03/24/2022 06:43 AM

Thank you for the 5 star review.  It is a pleasure to service your vehicle.

Empleados con los que trabajó
JR
JAKE RITTER
KS
gravatar
Kathy S.
Flower Mound, TX
2018 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly service
Jake was very helpful. He kept me informed of the progress of my repair. And answered all my questions. Thanks Jake!
DYLAN H. de Eckert Hyundai respondió el 03/14/2022 05:44 AM

Thanks for the feedback we appreciate you! 

Empleados con los que trabajó
JR
JAKE RITTER
JA
gravatar
James A.
Denton, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Trusted advisors
Eckert advisors don’t push unnecessary repairs but rather keep me updated on critical items that ensure reliable safe operation of my vehicles.
DYLAN H. de Eckert Hyundai respondió el 02/14/2022 06:18 AM

Thank you for the 5 star review.  We look forward to seeing you again soon.

Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Fort Worth, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Thank you
Oil change done
DYLAN H. de Eckert Hyundai respondió el 01/31/2022 05:26 AM

Thank you for the 5 star review.

Empleados con los que trabajó
JR
JAKE RITTER
GM
gravatar
Greg M.
Lewisville, TX
2010 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service Center!
I ran into an issue with an oil pressure alert with my 2010 Sonata. I contacted Jakob at Eckert Service and let him know I was going to have the car towed to them to ensure no damage to the engine if it was a serious issue. Eckert reviewed my car the next day and let me know that the alert called out an oil pressure sensor (best case!). They ordered the part and replaced the sensor when it arrived. I already had another service appt scheduled for the next week to repair a broken rear door handle. I left the car and they replaced the door handle when the part arrived and had their paint specialist paint the new parts and take care of some additional touch-ups while he was there. I am very pleased with all of the work performed. The car still looks and rides great after 12 years and 152,000 miles. Thank you to Jakob, Billy and the rest of the Eckert Service Team!
DYLAN H. de Eckert Hyundai respondió el 01/27/2022 06:05 AM

Thank you for the 5 star review amd fot the kind words.  We lok forward to seeing you again.

Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Lewisville, TX
2014 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing Service
Eckert is knowledgeable ,professional and amazing service. These guys take care my SantaFé and provided five stars at every step. I will definitely come back with my vehicle.
Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Lewisville, TX
2014 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing Service
Eckert is knowledgeable ,professional and amazing service. These guys take care my SantaFé and provided five stars at every step. I will definitely come back with my vehicle.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/04/2022
Tipo de Servicio: Maintenance
7
Categoría: Service
The dealer did not find the problem!
I have a leaking in the windshield reservoir , however the dealer said that everything was ok. After days I have the same issue.
DYLAN H. de Eckert Hyundai respondió el 01/06/2022 07:47 AM

I am very sorry to hear your recent service visit was not exceptional.  I have contacted you regarding the matter. Please contact me at your earliest convienance so that I can help resolve this issue.

Empleados con los que trabajó
JR
JAKE RITTER
SG
gravatar
Sarah G.
TX
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Accurate about service time!
I like that they were honest about how long it would take to get my car fixed. I can’t remember the lady’s name but the one that checks you out after— I LOVE her. She is so pleasant.
STACY B. de Eckert Hyundai respondió el 01/04/2022 10:51 AM

Thanks so much Sarah. Kesa is our wonderful cashier and warranty clerk, I will send her your appreciation!
Stacy Bonneau

Empleados con los que trabajó
JR
JAKE RITTER
JS
gravatar
Jon S.
Flower Mound, TX
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent team all the way from Advisors to technicians
I love this dealership they really go out of their way to make you part of the decision making process and are honest and respectful. Echkect is a well run dealership.
DYLAN H. de Eckert Hyundai respondió el 12/17/2021 05:23 AM

Thank you for the 5 star review.  We look forward to seeing you soon.

Empleados con los que trabajó
JR
JAKE RITTER
MM
gravatar
Michael M.
Lewisville, TX
2013 Hyundai Azera
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Professional and Knowledgeable all around.
Scheduling the warranty repairs was a breeze. Service department up to date on the problem.
Very cordial personnel.
Been very satisfied all the eight years we have been associated with the dealership.
Empleados con los que trabajó
JR
JAKE RITTER
AP
gravatar
Audhesh P.
Denton, TX
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
My experience was very positive.
My experience with Eckert Hyundai has been very positive.
DYLAN H. de Eckert Hyundai respondió el 11/19/2021 05:19 AM

Thank you or the 5 star review.  We look forward to seeing you again soon

Empleados con los que trabajó
JR
JAKE RITTER
CS
gravatar
Cara S.
Little Elm, TX
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Service was excellent and fast
DYLAN H. de Eckert Hyundai respondió el 11/18/2021 06:09 AM

Thank you for the 5 star review.

Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
Cliente verificado
Aubrey, TX
2017 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/14/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
5
Categoría: Service
car maintenance
Eckert Hyundai was very helpful in getting my car serviced, they were at the time not my first choice. The dealership in McKinney Texas is severely understaffed and work is piling up. Eckert Hyundai was more than happy to help me out.. very helpful and friendly staff.
DYLAN H. de Eckert Hyundai respondió el 11/15/2021 05:51 AM

Thank you for the posiitve feedback. 

Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
MM
gravatar
Michael M.
Lewisville, TX
2013 Hyundai Azera
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Professional and Knowledgeable all around.
Scheduling the warranty repairs was a breeze. Service department up to date on the problem.
Very cordial personnel.
Been very satisfied all the eight years we have been associated with the dealership.
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/11/2021
Tipo de Servicio: Repair
5
Categoría: Service
Service was acquit.
Factory recall and no parts in stock.
DYLAN H. de Eckert Hyundai respondió el 11/11/2021 08:03 AM

Thank you for taking the time to speak with me about your concerns.  We look forward to seeing you again.

DYLAN H. de Eckert Hyundai respondió el 12/01/2021 08:29 AM

Thank you for allowing us to address your concerns

Empleados con los que trabajó
JR
JAKE RITTER
JS
gravatar
John S.
Denton, TX
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Service
Service was great.
DYLAN H. de Eckert Hyundai respondió el 11/08/2021 06:26 AM

Thank you fro the 5 star review.

Empleados con los que trabajó
JR
JAKE RITTER
IV
gravatar
Irma V.
Aubrey, TX
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Quick Turnaround
My car started acting up on a Saturday. I was super worried about it as it the vehicle I use to get to work and take my son to all of his activities. I drove it there and they assured me that they would try there best to get to it. They were busy so I left it there and early Monday morning I had a response about the issue. I agreed to their quote for repair and by the tone I got off work it was ready! Whew! They saved me so much stress trying to make arrangements!
DYLAN H. de Eckert Hyundai respondió el 11/04/2021 06:07 AM

Thank you for the 5 star review.  We are glad to have gotten your car taken care of.

Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
TB
gravatar
Thomas B.
Corinth, TX
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
service dept
all ways very good cust service and the personnel is 5 star
DYLAN H. de Eckert Hyundai respondió el 11/03/2021 05:30 AM

Thank you for the 5 star review

Empleados con los que trabajó
JR
JAKE RITTER
JG
gravatar
Jacqueline G.
Denton, TX
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Tucson clutch issue
I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.
DYLAN H. de Eckert Hyundai respondió el 09/28/2021 05:12 AM

Thank you for the 5 star review, and for the positve feedback.  We will use that to improve our processes.  We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.

Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.