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SureCritic / Concesionario Hyundai / Eckert Hyundai / JAIME CHEVEZ
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JAIME CHEVEZ

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(315 reviews)
89

Reseñas de JAIME CHEVEZ

Cliente verificado
Denton, TX
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/25/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
9
Categoría: Service
The service staff is very professional
The service staff is very professional
DYLAN H. de Eckert Hyundai respondió el 03/26/2022 06:19 AM

Thank you for the 5 star review.

Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
MW
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Maranda W.
Irving, TX
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast service
I came with an issue and it was resolved by the next issue
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/30/2021 12:55 PM

Thank you for the 5 star review.  We are glad to have been able to resolve your concerns.

Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
JA
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James A.
Denton, TX
2016 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Consistent service
The service team is always professional and make appropriate recommendations for my vehicle.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 07/15/2021 03:53 PM

Thank you for the 5 star review.  We look forward to seeing you again soon

Empleados con los que trabajó
JC
JAIME CHEVEZ
JL
JIM LIGOROTIS
Cliente verificado
Denton, TX
2012 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2021
cliente verificadoCliente Verificado
Categoría: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recomendado
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
Cliente verificado
Denton, TX
2012 Hyundai Elantra
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2021
cliente verificadoCliente Verificado
Categoría: Service
Thank you!
I appreciate the new service manager calling me to apologize and try to make things better. I have purchased many cars here in the past and am willing to give another chance. Thank you for reaching out and caring to correct this problem.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/17/2021
Tipo de Servicio: Maintenance
Categoría: Service
Used to be a great place
This used to be a great place, honest and dependable, but not any more. My last visit to the service department was the most unprofessional and uncaring experience and I will not return.
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/17/2021 10:58 AM

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Don Wheeler
Fixed Operation Manager
940-243-6208
DYLAN H. de Eckert Hyundai respondió el 02/20/2021 06:09 AM

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

DYLAN H. de Eckert Hyundai respondió el 03/08/2021 05:30 AM

Thank you very much for the positive review.  We look forward to seeing you.

Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
DR
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Drexel R.
Denton, TX
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Scheduled Service
Expertly managed service center by Don and the service writers Jake and Billy are fantastic. Great customer oriented organization and simply super people to work with every time.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/11/2021 11:49 AM

Wow! Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
JM
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Joy M.
Denton, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service!
I love Eckert Hyundai here in Denton. They have exceptional staff who help you with your vehicle. Their waiting area is clean and neat as well as the coffee station and bathrooms. With these crazy times there is never too many people in the customer waiting area either so you can social distance.
My car is taken care of and explained to me what will be done as well as the cost. They keep you updated and let you know if they run into any problems that need to be addressed.
Great experience for me and my wallet.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 01/12/2021 05:46 AM

Joy, Thank you for the very kind comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
JM
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Joy M.
Argyle, TX
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Energetic Workers
The team really worked swiftly and smoothly, and were friendly on top of that. Enjoy coming here because you arent treated like a herd of cattle!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 11/16/2020 05:32 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
MH
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Mark H.
Argyle, TX
2011 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great place!
Nice people! Fast and great service!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/20/2020 05:37 AM

Thank you for the great survey Mark.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
GC
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Gerald C.
TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thumbs up!
Friendly, fast and reasonably priced
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/15/2020 11:26 AM

Thank you Gerald, I will pass this information along.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
CD
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Charles D.
Denton, TX
2017 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/25/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mgr.would not return my call.
I had trouble with rebate on financing. H ad radio repaired onc. E still not working right. Have had the a/c worked on twice and latest the transmission replaced. Never had this much trouble with a new car.
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/25/2020 01:05 PM

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
RC
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Robert C.
Denton, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great staff
Always exceptional work!!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/02/2020 12:11 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
JR
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Joshua R.
Roanoke, TX
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recalls & oil change
It was way fast experience. Nice to be able to drop it off and pick it up in 2hrs. People were nice & enjoyed the social distancing that was going on at this location since I’m 7month pregnant. Great location would come back and recommend to others.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/24/2020 02:38 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
RW
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Ronda W.
Corinth, TX
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Over Jul 4 Holiday
Appreciate all the help Jake provided. Never a good time for your car to break down ... then throw in over a holiday weekend. Jake was reassuring ... wound up getting me a loaner ... even though none were originally available. Was easy to work with ... patient with all my questions.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/15/2020 07:03 AM

Rhonda, 
Thank you for the great feedback!

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
TH
gravatar
Tracy H.
Flower Mound, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I have only had two annual services since purchasing my Santa Fe in July 2019. Oil changes and one tire rotation. I have very low mileage on my vehicle. The service has been great both times. The staff/service crew have been polite and professional. I have felt welcomed each time I have gone in.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/11/2020 07:14 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
DM
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Darrel M.
Denton, TX
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
As always a great prompt job
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/08/2020 02:08 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
LG
gravatar
Leslie G.
Argyle, TX
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service experience
Service was prompt, timely and honest/accurate.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/28/2020 10:47 AM

Thank you so much for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
DJ
gravatar
Darrelljanet J.
Frisco, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome
Eckert Hyundai provides excellent service in all departments. We have bought our last two cars from them and we are a customer for life because they truly treat you like family. If you miss those days of receiving excellent service, I highly recommend you stop by for a visit. Special Thanks to our salesman, Tony and Billy in the service department.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/19/2020 02:34 PM

Thank you for your great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JC
JAIME CHEVEZ
BP
BILLY POPE
VF
gravatar
Vanesta F.
Flower Mound, TX
2006 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Loaner Car
The staff was very professional. Jakob R. was very patient with me, he explained all of the services that were being performed on my "baby blue". I had an issue with the steering wheel vibrating that the tech could not duplicate; Jakob found the problem and it was corrected. I appreciate that he took the time to address it and didn't right me off! I have been dealing with this particular dealership for 15+ years and have always been well cared for. They provided a Loaner car to me for the 3 weeks my car was being serviced, I REALLY appreciated not being stranded!
Thank you very much Eckert Hyundai :-), much love to ya!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 04/21/2020 01:54 PM

Thank you so very much for the kind comments and fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
GJ
gravatar
Gary J.
Double Oak, TX
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service
It's fun bringing the car in for service. In itself this says a lot. Every time the service is great. No waiting, no hassles, a job well done by experts. Thanks.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 03/19/2020 04:34 PM

Thank  you Gary.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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