CT

CHRISTINE TONELLI

McGrath City Hyundai

Calificación General

4.5

(579 reviews)

40

Reseñas de CHRISTINE TONELLI

CC

Caffie C.

Chicago, IL

2007 Hyundai Entourage

10/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

People like chris

Please make sure that you have more coupon like beforevway back when

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/08/2018 06:03 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2015 Hyundai Elantra

10/05/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Worst Day Thanks To McGrath

Please get rid of the older, caucasian female customer service agent. I usually deal with an older caucasion male and younger Latino male who both have excellent customer skills. This one visit tainted all my other 5 year experiences.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/08/2018 05:59 AM

Hello Kristina,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Sonata

10/03/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Eh

My car has been having the same issues for over a year. Every time I take it the mechanics "can't duplicate" the noise but as soon as I drive out of the lot you can hear it. They probably never even took it out for a test drive.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2018 10:25 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DA

Daniel A.

Riverside, IL

2018 Hyundai Ioniq Hybr

10/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Christine is great

Friendly staff and great customer service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2018 08:13 AM

Hello Daniel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Elmwood Park, IL

2013 Hyundai Genesis Co

10/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Fantastic Service

Fantastic service for my recall and even a free car wash.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2018 08:26 AM

Hello Tyler,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

JD

James D.

Chicago, IL

2015 Hyundai Accent

09/25/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Service

Christine was very friendly, and the work was completed within the estimated time. Thanks!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/28/2018 07:24 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DI

Debra I.

Chicago, IL

2017 Hyundai Elantra

09/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

the dealer

The people are great .

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/21/2018 09:23 AM

Hello Debra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DI

Debra I.

Chicago, IL

2016 Hyundai Tucson

09/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai

my engine light came on and you were able to see me immediately and took care of the problem quickly.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/18/2018 07:41 AM

Hello Debra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DM

Dean M.

Chicago, IL

2017 Hyundai Tucson

09/17/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service with a smile

Christine and other staff were personable and very helpful with all my needs. Service was great!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/18/2018 07:41 AM

Hello Dean,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

09/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

10 Stars!

10 Stars as usual! Christine always takes care of me and I couldn’t be happier!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/17/2018 08:01 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CC

Caffie C.

Chicago, IL

2007 Hyundai Entourage

09/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The worker

Have a great smile

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/17/2018 08:00 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2012 Hyundai Sonata

09/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Christine Tonelli did a great job

They handled my needs, despite obstacles, very well. They treated me nicely. I would have liked to have been offered a loaner.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/14/2018 07:48 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

LH

Lisa H.

Maywood, IL

2016 Hyundai Tucson

09/04/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The communication and care given whenever I go into this location is always excellent

Everyone I've encountered at this location has the same attitude. How may I help you, and means it. Thank You'll for caring.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/06/2018 08:46 AM

Hello Lisa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

JH

Joann H.

Chicago, IL

2013 Hyundai Azera

08/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Ed V &. Christline @ Hyundai on Grand Ave.

Both very professional and through. explain everything, dealing with them since 2008, my second car from there

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/17/2018 06:29 AM

Hello Joann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Edward & Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DI

Debra I.

Chicago, IL

2016 Hyundai Tucson

08/08/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai

always pleased with the excellent service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/10/2018 04:13 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CH

Claudia H.

Cicero, IL

2013 Hyundai Elantra

08/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Same

The waiting are and bathrooms have been clean.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/07/2018 07:26 AM

Hello Claudia,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/30/2018 01:59 PM

Hello Claudia,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

MT

Marlem T.

Chicago, IL

2014 Hyundai Sonata

07/31/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good communication

All repairs were communicated and work was done in a timely manner.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/01/2018 08:05 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

RC

Ronald C.

Chicago, IL

2018 Hyundai Santa Fe S

07/27/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent

Genuine desire to help customer, and provide excellent service.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/30/2018 03:11 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christne provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Elantra

07/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Unacceptable

Good thing I have family who live around the area other wise I would have been waiting in the waiting room for 6 hours when told my car would be complete in 3.5 hours.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/25/2018 08:04 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

TF

Terry F.

Elmwood Park, IL

2008 Hyundai Tucson

07/21/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Still hesitant

I said previously what needed to be said

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/21/2018 08:11 AM

Good morning Terry,

I have verifyed that your part has arrived, please contact me when your are free. You can reach me at 773-889-9090 (select opt. 5, ask for Lori) or via email Lgiotta@mcgrathcity.com I would like to speak to you about your last visit. Thank you

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/21/2018 09:42 AM

See you on Saturday Terry!

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 08/30/2018 02:06 PM

Hi Terry,

Hope all is well, thank you giving us a second chance! Both Christine and I would like to thank you again for all the wonderful comments on saturday. please be sure to fill out our rescore review.

Loredana Giotta
Customer Success Manager
McGrath City Hyundai
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

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