CT

CHRISTINE TONELLI

McGrath City Hyundai

Calificación General

4.5

(579 reviews)

40

Reseñas de CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Elantra

01/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

N/a

N/a

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/05/2019 06:38 AM

Hello Jenny,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

EM

Eric M.

Oak Park, IL

2011 Hyundai Sonata

01/28/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Eric M.

They fixed the issue and sent me home in an Uber while the problem was being fixed. Great service.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/05/2019 06:40 AM

Hello Eric,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

DD

Daniela D.

Chicago, IL

2017 Hyundai Elantra

01/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Disappointed

I was waiting 2.5 hours but I sign that will be done in an hour and was just oil change She forget about me if I did not remind her I could wait much longer Very poor service I am very disappointed

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/28/2019 08:28 AM

Hello Daniela,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2017 Hyundai Elantra

01/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always polite & courteous.

I'm generally pleased with the service I receive.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/28/2019 08:31 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

EA

Elsa A.

Chicago, IL

2016 Hyundai Elantra

01/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Elen

Good

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/21/2019 08:10 PM

Hello Elsa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CP

Charlene P.

Chicago, IL

2012 Hyundai Elantra

01/17/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service Advisor Christine the best

Great helpful nice place to service my car.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/21/2019 08:12 PM

Hello Charlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Elantra

ReScore Reseña™

01/15/2019

Cliente Verificado

Categoría: Service

Everyone is very NICE and Friendly.

The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.

Recomendado

Empleados con los que trabajó

CHRISTINE TONELLI

MD

Maria D.

Chicago, IL

2016 Hyundai Sonata

01/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service people that work hard

I’ve been part of Hyundai for 5 years, the service personal especially Christine always make me feel at home. Her professionalism is just spectacular, always very friendly, honest and knows her cars. The reason I go to get service here and no were else, of how well the service staff take care of you. The one thing I dislike is the sales personnel trying to pressure you into trading your car while waiting on service, big turn off.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/04/2019 07:27 AM

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Oak Park, IL

2011 Hyundai Sonata

ReScore Reseña™

12/30/2018

Cliente Verificado

Categoría: Service

Recall

The service was excellent!

Recomendado

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2017 Hyundai Sonata

12/29/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great costumer service

People are very welcoming and professional

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/31/2018 12:53 PM

Hello Eric,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

GW

Gerald W.

Schaumburg, IL

2018 Hyundai Elantra

12/28/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change Offer

The service is good, the service advisor is very nice, the waiting area is good. Spent about 1 hour, 20 minutes for an oil change and was told the "price went up" for the oil change as the price on the coupon sent to me ($54.95) was not what I was charged.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/29/2018 06:59 AM

Hello Gerald,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

AB

Annette B.

Chicago, IL

2015 Hyundai Sonata Hyb

12/26/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Employees

I like the relationship between the clients and the employees. They get the job done within reasonable time and stays on a professional level. Always making sure the client is satisfied.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/26/2018 10:16 AM

Hello Annette,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2013 Hyundai Elantra

ReScore Reseña™

01/15/2019

Cliente Verificado

Categoría: Service

Everyone is very NICE and Friendly.

The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.

Recomendado

Reseña Original

12/26/2018

Tipo de Servicio: Repair

Categoría: Service

Repair time

It took them 2 months to repair my veh.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/26/2018 10:03 AM

Hello Elizabeth,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2019 08:21 AM

Hello Elizabeth,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Christine & I provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Oak Park, IL

2011 Hyundai Sonata

ReScore Reseña™

12/30/2018

Cliente Verificado

Categoría: Service

Recall

The service was excellent!

Recomendado

Reseña Original

12/23/2018

Tipo de Servicio: Repair

Categoría: Service

The service clerks

All Good!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/26/2018 10:04 AM

Hello Clifford,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CC

Caffie C.

Chicago, IL

2007 Hyundai Entourage

12/13/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service and chris

You need to bring back the coupons also was in the other day the oil chance is to much $39.99 That is too high

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/17/2018 09:52 AM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

JG

Julita G.

Chicago, IL

2012 Hyundai Elantra

12/08/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

The service is amazing as usual. Christine is a professional, very helpful, been going there ever since I bought my car. Recommend it

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/11/2018 06:48 AM

Hello Melissa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

SF

Steven F.

Chicago, IL

2016 Hyundai Tucson

11/29/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

*****5 Stars*****

5 stars as usual! I really enjoy going to see Christine, thanks for all you do!!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/03/2018 06:24 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

Cliente verificado

Chicago, IL

2016 Hyundai Sonata

11/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Prompt, courteous, efficient service. Good car wash and vacuum.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/29/2018 03:18 PM

Hello Jan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

CE

Calvin E.

Chicago, IL

2017 Hyundai Sonata

11/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quality servise

In and out with in a hour.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/14/2018 09:24 AM

Hello Calvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

IC

Isis C.

Chicago, IL

2013 Hyundai Santa Fe S

11/09/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service review

See previous comments regarding Christine. Please note my overall score should not reflect the service provided by Christine as I personally rated her a four.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 11/10/2018 07:01 AM

Hello Isis,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CHRISTINE TONELLI

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