CP

Cole Patterson

Service Advisor
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(775 reviews)
79

JB
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JANET B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Always friendly and helpful
I'm not a car person, so I ask questions. I always get courteous, helpful answers.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:05 AM

Janet, thank you so much for the 5 star review. We love when people ask us questions, so keep them coming! Vehicles are our passion and we love showing people exactly why we love them so much! Thank you for choosing Mike White Ford, we look forward to serving you again. 

Empleados con los que trabajó

DM
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DONALD M.
Blanchard, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Very attentive to what I wanted checked.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:52 AM

Donald, thank you so much for the good review. We're so glad that you felt well taken care of. Thank you for choosing Mike White Ford, we hope to ensure a full 5 star experience on your next experience with us. 

Empleados con los que trabajó

JC
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JEFF C.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change leads to battery change
As oil tech completed complimentary check of engine, brakes and tires, and found 1 of the 2 on board batteries was dead. That explained weird starting issues with the diesel truck. Had new battery installed with no installation charge. Starting problems gone.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:48 AM

Jeff, thank you for the great review! We're sorry to hear about your starting problems, but we're so glad that we were able to identify the issue and help get everything working beautifully again. Thank you for giving us the chance to serve you and we look forward to serving you again in the future!

Empleados con los que trabajó

JR
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JORDAN R.
Hayden Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2019
cliente verificadoCliente Verificado
Categoría: Service
Incredible staff!!
Your service staff is always very welcoming and friendly... the best service I’ve ever had from a dealership or garage.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 09:34 AM

Jordan, thank you so much for your excellent review! We're so proud to have been your best service experience! It was our pleasure to help you and your F150 and look forward to serving you in the future.

Empleados con los que trabajó

Cliente verificado
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service, nice people
Simple oil change today was timely everyone very nice.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/18/2019 08:04 AM

Thank you so much for your kind review! We're glad your oil change went well and hope to serve you again in the future at Mike White Ford.

Empleados con los que trabajó

MR
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MARCI R.
Kingston, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2019
cliente verificadoCliente Verificado
Categoría: Service
Service Department
I scheduled an oil change/tire rotation and I got in and out very quickly!!! Thank You
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/16/2019 08:59 AM

Marci, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

MD
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MICHELE D.
Newport, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2019
cliente verificadoCliente Verificado
Categoría: Service
Service dept.
Very friendly and helpful
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:06 AM

Michelle, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

JR
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JOSEPH R.
Blanchard, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Timely service
Only took an hour for my service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/15/2019 08:01 AM

Joseph, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

LW
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LESTER W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2019
cliente verificadoCliente Verificado
Categoría: Service
Good quick service!
Good experience
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/10/2019 08:19 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

NH
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NANCY H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service!
As usual I received great service! This is the very best Ford store I've been to for service on my car. Very nice lounge to wait in while your vehicle is being serviced too! Thanks so much for the awesome service!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/08/2019 08:01 AM

Nancy, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

HG
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HOLLY G.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2019
cliente verificadoCliente Verificado
Categoría: Service
knowledg
Great place to get work and service done on your vehicle. Great and knowledgable service technicians and service mechanics.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/08/2019 08:01 AM

Holly, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Disappointed
I was disappointed with the offer for my trade in. Plus they kept coming back with offer's on different trucks then I wanted and not telling me.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/01/2019 10:11 AM

We apologize that you had a less than satisfactory visit. Our goal is always to make sure that everyone gets a fair deal and sometimes we aren't able to make a proposition make sense, either for you or for us. The reason we showed you multiple options was to give you a broader range of payment options than a single vehicle. We find that most of our customers prefer having more information and more options so they can make the best informed decision for themselves. We'd like to have the opportunity to earn back your business and give you a better experience. If you are interested, please call (208) 664-9211 and ask for Bill Duvall or Nate Bligh, our assistant General Manager and General Sales Manager. We'd love to give you a 5 star experience. 

Empleados con los que trabajó

JS
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JAN S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2019
cliente verificadoCliente Verificado
Categoría: Service
Always Pleased !
After replacing my rear brakes, there was a whining noise each time I slowed down. I took my Edge back in , the rooters were replaced and..... problem solved !
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/27/2019 05:01 PM

Jan, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Satisfied!
We had a scheduled oil change,on arrival were told when it would be done and the car was done as promised. Thank You
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/27/2019 08:20 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

LP
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LITTLE P.
Post Falls, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Brake rotars
I asked that rotates for brakes be turned only if needed. There was nothing in inspection report about condition of the rotars and why they needed turned. They were done and I wonder how if they really needed to be done?
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/27/2019 08:20 AM

Thank you for giving us your feedback. Your safety is our highest concern and I apologize that our communication was lacking. We would never do work that didn't need to be done and I apologize that that the need was not communicated properly with you. If you have any specific questions, please feel free to call our Service Manager Ed Baker at (208) 664-9211. We hope that you give us the opportunity to serve you in the future for a 5 star experience and appreciate you choosing to do business with us!

Empleados con los que trabajó

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Cliente verificado
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change, service and inspection.
Always prompt and efficient. Always very courteous.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/25/2019 11:54 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

SS
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SANDY S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Thank You Cole!
Really liked Cole, I was done within the hour. Thank you
Just a suggestion:
A sign that lets people know , while they are waiting, where the restroom is would be nice.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/25/2019 08:31 AM

Sandy, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! Your suggestion is very interesting and we will certainly consider putting up a restroom sign. 

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2019
cliente verificadoCliente Verificado
Categoría: Service
Excellent - Everything done right and fast.
Very impressed with the amount of time it took to do everything. Reviewed everything with me so I knew what was done.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/25/2019 08:30 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó

JS
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JANICE S.
Wallace, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Service at 9:00 on June 21st.
The service work was fine, but please remove the telephone numbers listed as Cont, Bus, and Cell. I only have my home number listed, and was called on that number to tell me that my car was ready. I do not give out my cell number, as I often have it turned off. Janice Solum
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/24/2019 08:11 AM

Janice - Thank you for reaching out to us on this matter. We're sorry that the phone fields were less than satisfactory and hope the rest of your visit went smoothly. I will make sure that the service department is aware of the situation and that the incorrect numbers are removed. We hope to ensure a 5-star experience in the next time that you bring your vehicle to us. Please let us know if there is anything else we can do - (208) 664-9211.

Empleados con los que trabajó

JG
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JAMES G.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change & Tire Rotation- Glove box - Child door lock
They did a good job. They changed the oil and rotated the tires. Ordered the parts for the glove box.

Will schedule around July 15 for glove box and child lock repair.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/24/2019 08:02 AM

James, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.