CP

Cole Patterson

Service Advisor
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(775 reviews)
79

PH
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PATRICIA H.
Coeur D Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Courtesy, promptness and informative.
I was greeted right away. Everything was done when promised and a review of the overall status of my truck was reviewed with me.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/29/2019 08:17 AM

Patricia, thank you for the great review. We're so glad that you experience was so enjoyable and expedient! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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LESLIE V.
Pinehurst, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Attentive service
Easy access to staff who were attentive to details
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/28/2019 08:27 AM

Leslie, thank you for the excellent review. We're so glad that you had a great experience. We strive to pay attention to details so that you have the best possible service the first time. We will pass your kind words along to the service department. Thank you for choosing Mike White Ford. We look forward to serving you and your F150 again in the future.

Empleados con los que trabajó

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DIANE L.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/25/2019
cliente verificadoCliente Verificado
Categoría: Service
Everyone is really terrific friendly, helpful
A wonderful place to come. Service is quick and timely
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/26/2019 02:21 PM

Diane, thank you for the terrific review! We're so glad that you had such a great experience with our service department! Thank you for choosing Mike White Ford! We look forward to serving you and your Forester again in the future!

Empleados con los que trabajó

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BETTYANN P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change tire rotation
Great customer service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/22/2019 08:23 AM

Bettyann, thank you for the great review! We're so glad to hear that your oil change and tire rotation went smoothly! Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!

Empleados con los que trabajó

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JULIE B.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Performed a fix on my engine (leaking cover plate) - fully covered by warranty. Excellent service...
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/22/2019 08:21 AM

Julie, thank you for the excellent review. Although we're sorry to hear about your engine, we're so glad that we were able to take care of your needs! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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LAURA H.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2019
cliente verificadoCliente Verificado
Categoría: Service
Service experience
I took my car in for the regular oil change and tire rotation. As always, service was great!! They always go above and beyond. Customer service is top notch. I purchased my car at this dealership as well. I have only had positive experiences here. I would absolutely recommend Mike White Ford.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/20/2019 08:13 AM

Laura, thank you for the great review! We're so glad that your oil change/tire rotation went well and it sounds like you've had multiple positive experiences. We're so glad to have you as a continuing customer and look forward to serving you again in the future at Mike White Ford!

Empleados con los que trabajó

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MAUREEN H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/16/2019
cliente verificadoCliente Verificado
Categoría: Service
Dependable and easy!
Friendly service and professional service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/19/2019 02:48 PM

Maureen, thank you so much for the excellent review. We're so glad that you found your service experience friendly and easy. That's what we want to hear! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!

Empleados con los que trabajó

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ROY C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service
This was painless. I made the appointment and the vehicle was done before it was promised. They even reset my service/oil life which is something very few ever do. I waited in the customer lounge and that was very comfortable with wifi so I could even answer my email.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/16/2019 03:38 PM

Roy, thank you so much for the excellent review! It sounds like your visit went well and we're so glad that you were comfortable and able to tap into our wifi! That's exactly how we want all visits to go! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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EDWIN G.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2019
cliente verificadoCliente Verificado
Categoría: Service
Friendly Expert Service
Mike White Ford’s service department is staffed with friendly experts who work hard to make sure your car gets serviced as quickly as possible.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2019 08:05 AM

Ed, thank you for the fantastic review. We're very proud of our whole service team and are so glad that they were able to work together and make your experience seamless. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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ROBERT A.
Cheney, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Accommodating
I asked the day of for a tire rotation. They did that too!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2019 08:04 AM

Robert, thank you for the great review! We're so glad that we were able to get your tire rotation done for you as well! Thank you for choosing Mike White Ford! We look forward to serving you and your F150 again in the future.

Empleados con los que trabajó

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BRIAN L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2019
cliente verificadoCliente Verificado
Categoría: Service
A well run Ford dealer.
Excellent service, friendly and knowledgeable staff. Prices are more than fair and always a pleasant experience. Job well done!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/12/2019 08:11 AM

Brian, thank you so much for the nice review! We're so glad that you had such a pleasant experience! We try and keep everything running ship shape and we're glad it shows! Thank you for choosing Mike White Ford! We look forward to serving you and your Expedition again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2019
cliente verificadoCliente Verificado
Categoría: Service
Service department
We had our car serviced with an oil change. Thugs were done right on time and everyone was very friendly
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/12/2019 08:08 AM

Anonymous, thank you for the great review! We're so glad that your oil change went well and that you had a nice experience! Thank you for choosing Mike White Ford! We look forward to serving you in the future!

Empleados con los que trabajó

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CATHY K.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
conscious service
Kept informed of everything going on in a timely manner.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/09/2019 01:20 PM

Cathy, thank you so much for the fantastic review. We're so glad to hear that everyone kept you informed during your service. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.

Empleados con los que trabajó

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NATHAN O.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
F-150
I’ve always been satisfied with the way you service my F-150. The only exception is the one time I had the truck detailed - the detail was poor but I presume you subcontracted that out.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/09/2019 01:19 PM

Nathan, I'm glad that your overall experience was pleasant but am very sorry to hear that the detail experience was as expected. We do subcontract out some of our detail work when our own shop is too busy. That being said, it still should have been done well and I'm sorry that it wasn't. I can't change the past, but I'd be more than happy to mail you a coupon to one of our local car washes for a free wash to help make it up to you! If you're interested, send me an email at hbaggins@mikewhitefordcda.com I hope that your next visit with us will be a true 5 star experience!

Empleados con los que trabajó

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MARILYN C.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2019
cliente verificadoCliente Verificado
Categoría: Service
Good job
Good and fast service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/07/2019 10:24 AM

Marilyn, thank you so much for the fantastic review. We always like to hear that your service is both good and fast! We hope to serve you and your Edge again in the future! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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RONALD B.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Friendly, courteous and efficient service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 03:56 PM

Ronald, thank you so much for the fantastic review. Customer service is our priority and there's nothing better for us than when you have a great experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Fusion again!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Colby is great
Great service wouldn’t go anywhere else
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/02/2019 03:52 PM

Anonymous, thank you for the fantastic review! We're so glad you wouldn't want to go anywhere else and we agree that Colby is great! Thank you so much for choosing Mike White Ford!

Empleados con los que trabajó

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MARGARET K.
Coeur D'Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Scheduled maintenance
Better to call ahead for appointment which I did Satisfied with information regarding check off list Service desk helpful and polite
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/01/2019 08:24 AM

Margaret, thank you so much for the kind review. We're glad that you got all of the information that you needed and had a nice experience. Thank you for choosing Mike White Ford and we hope that your next experience with us will be a 5 star experience!

Empleados con los que trabajó

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VIVIAN C.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Quick, efficient, polite and friendly employees
I have been having my car serviced at this Ford Dealership since 2012, through all the owner changes. It still is the best place to take my vehicle. I have total faith in getting good service and the truth in what my car really needs. No B.S.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:13 AM

Vivian, thank you so much for the excellent review. 7 years is a very long time to serve your vehicles at a single dealership and we appreciate your contined loyalty. Thank you for choosing Mike White Ford; we look forward to seeing you for the next 7 years and beyond!

Empleados con los que trabajó

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DARBY T.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2019
cliente verificadoCliente Verificado
Categoría: Service
service was great
service was fast and good
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/30/2019 10:07 AM

Darby, thank you so much for the 5 star review! We strive for our service to be both fast and good, so we're very glad to have given you an excellent experience. Thank you for choosing Mike White Ford. We look forward to serving you and your Explorer again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.