CP

Cole Patterson

Service Advisor
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(775 reviews)
79

DB
gravatar
DAVID B.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Great service so that's why I keep coming back. :-). Staff is courteous and appointments on time.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/25/2019 04:58 PM

This is what we like to hear! Thank you so much David, for this glowing review! We really enjoy having you as a part of our Mike White Ford family and we look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

DH
gravatar
DANIEL H.
Hauser, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Prompt and efficient service
I'm always treated well. The service rep. always covers the areas covered in the service and lets me know if there are any concerns like the mount of brake pad that is remaining, etc.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/25/2019 04:44 PM

Thank you so much Daniel, for these wonderful words about our Service Department. We are glad to hear that all of our rep treat you well, we always try to make you feel at home.  We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Great place to get service on my vehicle
The employees are grear, very friendly and helpful
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/23/2019 04:29 PM

This is lovely to hear! Thank you so much for taking the time to write such a wonderful review about our dealership. We appreciate you choosing Mike White Ford and hope you have a great week. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

JH
gravatar
JOHN H.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Quality Service
After several visits the service department has definitely improved. Good job guy's and gal's !
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/23/2019 04:23 PM

Thank you so much for these kinds words about our Service Department John!  We appreciate you choosing Mike White Ford and look forward to your next visit! 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Everyone is welcoming and helpful!
Outstanding company and employees
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/23/2019 09:56 AM

We love happy customers! Thank you so much for this glowing review about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

KJ
gravatar
KATHY J.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2019
cliente verificadoCliente Verificado
Categoría: Service
pleasant and comfortable
we were comfortable while our car was being serviced. the staff are friendly and answered all questions we had.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/20/2019 04:52 PM

I`m so glad to hear that you had a "pleasant and comfortable" experience with us! Thank you so much Kathy, for taking the time to write such kind words about our dealership. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

AM
gravatar
ANN M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2019
cliente verificadoCliente Verificado
Categoría: Service
Easy check in, fast service!
I was pleasantly surprised at how quick and easy it was to check in and leave my truck, and even more surprised all the work was completed in such a timely manner. I was back on the road the same day! Good job!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/20/2019 01:34 PM

This is what we like to hear! Thank you so much Ann, for taking the time to give us a 5 star review and recommendation! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

JP
gravatar
JAMES P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2019
cliente verificadoCliente Verificado
Categoría: Service
In and out
I got my winter tires taken off and an oil change. Great experience. Was quick. Efficient. And they didn't try to sell me a bunch of add-ons I didn't need. We'll be back!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/16/2019 05:13 PM

Thank you so much James, for this amazing review! It`s great to hear you had a pleasant experience. We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

AP
gravatar
ALAN P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change
On time
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/12/2019 05:17 PM

Thank you so much for the 5 star rating and review Alan! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change tire rotation
Timely and pleasant people
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/12/2019 04:54 PM

We love happy customers! We appreciate you choosing Mike White Ford and look forward to your next visit! 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

MS
gravatar
MICHAEL S.
Mead, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2019
cliente verificadoCliente Verificado
Categoría: Service
Oil change
That's where I bought the truck from. Good place to buy.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/09/2019 02:11 PM

Thank you so much Michael, for these kinds words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

CR
gravatar
CHARLES R.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2019
cliente verificadoCliente Verificado
Categoría: Service
Routine service
Courteous service
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/06/2019 02:52 PM

Thank you so much Charles, for this 5 star review! We really appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Lewiston, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2019
cliente verificadoCliente Verificado
Categoría: Service
Great people great service
Every part of the trip was great from the people to building itself and the environment it brought with it I’d highly recommend this place to anyone who needs anything done from getting a battery replaced to having a new engine installed.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/04/2019 05:20 PM

Wow, thank you so much for this glowing review! It`s great to hear no matter which department you went to, you had a pleasant experience! We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2019
cliente verificadoCliente Verificado
Categoría: Service
people and service
Very efficient and nice to work with.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/04/2019 04:27 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

AH
gravatar
ALEX H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2019
cliente verificadoCliente Verificado
Categoría: Service
New Ownwership continues to deliver-
The service and personnel continue to be excellent under the new ownership. Keep up the great work!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/03/2019 04:51 PM

This means so much to us Alex! Thank you for taking the time to share your thoughts with us. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

CS
gravatar
CHRISTINE S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Sevice
Great Service, in my mind, must include respectful attitude, and a willingness to make things right if necessary. Mike White Ford employees offer this consistently, beginning with a friendly, profession check-in experience, followed by a shuttle ride with driver, LouGene. Her sunny spirit contributes to a great morning experience. (I know she'll forgive me if I misspelled her name). I'm sure I'm not the only customer who treasures her.
Mike Ford is a swell guy, he and has "gone the extra mile" for me when my car had repeated problems. He immediately offered a rental car at his expense. I have seen how he greets his employees in the mornings: it is apparent that he treasures every one of them. I like giving my business to people who are great bosses like Mike White. We need more of them in this world.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/03/2019 11:53 AM

Wow, thank you so much Christine, for this glowing review! We appreciate you taking the time to share your thoughts about Mike White and Lou! They both are amazing and we are happy to see you think so as well. We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

WT
gravatar
WILLIAM T.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2019
cliente verificadoCliente Verificado
Categoría: Service
It's a great band of Brothers
As always I was in for a oil change and they did a great job but as a few weeks passed and the snow melted I discovered a oil leak so when I talked to a friend of mine Scotty he suggested I bring it in so he could check it out and he discovered that the oil plug was stripped out and slightly leaking... so they did a quick swap out of plugs and I was on my way...no charge... Great job guys... that's what keeps me coming back ?
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/02/2019 05:00 PM

We love happy customers, William! I`m pleased to hear that you had a fantastic experience and that Scotty was able to take care of the issue. We appreciate you choosing Mike White Ford and look forward to  your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

CH
gravatar
CHARLES H.
Sandpoint, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2019
cliente verificadoCliente Verificado
Categoría: Service
Fast and efficient.
Drove in, no waiting, car ready in less than an hour.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 04/02/2019 04:56 PM

We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit and thank you for the great review Charles! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/29/2019
cliente verificadoCliente Verificado
Categoría: Service
Fast, friendly service
Thanks!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 03/29/2019 04:20 PM

Thank you for taking the time to share your thoughts about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó

AC
gravatar
ANTHONY C.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2019
cliente verificadoCliente Verificado
Categoría: Service
Service matters
You would think Hamilton service department is excellent friendly and very competent.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 03/29/2019 04:19 PM

Thank you so much Anthony, for this glowing review! We truly appreciate you taking the time to share your experience and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.