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SureCritic / Concesionario Ford / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(498 reviews)
80

Reseñas de Christian Hanson

TE
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TREVOR E.
Coeur D'Alene, ID
Ford Fusion
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2018
cliente verificadoCliente Verificado
Categoría: Service
Very expedient service experience
Got me in and out in a very reasonable amount of time.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
MC
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MICHAEL C.
Coeur D Alene, ID
Ford F-150
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/10/2018
cliente verificadoCliente Verificado
Categoría: Service
Always a pleasure
Had an appointment for the check engine light. Got in and waited for almost 2 hrs for them to check and fix the issue. Coomfy chairs, coffee and WiFi. When I was done reading my truck was ready. Always nice to have the service covered by warranty too.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Coeur D Alene, ID
Ford Edge
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2018
cliente verificadoCliente Verificado
Categoría: Service
Ford edge
Always reliable
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
GG
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GERY G.
Coeur D'Alene, ID
AC COBRA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2018
cliente verificadoCliente Verificado
Categoría: Service
people, service
beyond expectations
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
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Cliente verificado
Post Falls, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2018
cliente verificadoCliente Verificado
Categoría: Service
Had it fixed and I was back to work in no time.
With a busy repair department, I had to be scheduled a ways out. To my relief I was brought in right on time, The part needed was on hand... Thank you Joe. Christian had my truck in, repaired and back to me faster than I could believe. For a busy working guy it was a great help and my truck is back to 100%. Not impressed that the wiper switch only made it to 50k miles, but glad it got replaced so quickly.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
TS
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TIMOTHY S.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/26/2018
cliente verificadoCliente Verificado
Categoría: Service
Can’t get my issue resolved with my new truck!
My truck have been in more than once for drive train issues that can’t be found. I was told I need to drive it until the problem gets worse??? Never thought I would have to deal with problems like this with a truck of this caliber and cost!!! Very disappointed.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Coeur D Alene, ID
Ford Focus
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/07/2018
cliente verificadoCliente Verificado
Categoría: Service
Things not fixed properly
Things not fixed properly. Besides dealing with a windshield wiper replacement that I didn’t need or want, it was replaced after they broke part of it in a way that now is not set straight. Also, they did some other work and must’ve disconnected my battery and now my clock is broken. Have not had much luck with service from this place since it went away from Tom Addis
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JM
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JOHN M.
Spokane, WA
Ford Fusion
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2018
cliente verificadoCliente Verificado
Categoría: Service
Parker Ford service center
I had a recall on my ford fusion, it was repaired in minutes. very friendly and helpful service writer (joe), Awesome !
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
RG
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RANDY G.
Post Falls, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2018
cliente verificadoCliente Verificado
Categoría: Service
Easy to communicate with
Told me everything that was going on and what needed too fix.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JZ
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JUSTIN Z.
Hayden, ID
Ford F-150
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/30/2018
cliente verificadoCliente Verificado
Categoría: Service
Truck work.
Had a few things fixed. Work was fast and got a free car wash. Only complaint would be the $70 fee for each item inspected. But solid job on the fixes.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
TS
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TIMOTHY S.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/29/2018
cliente verificadoCliente Verificado
Categoría: Service
Service department.
I'm tired of taking my truck back multiple times to have any issues repaired.
The last time it was in I was told that the noise from the drivetrain leaving a stop light is normal and all Super Duty Trucks clunk when they start moving.
I'm very disappointed in the service department.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Coeur D Alene, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Easy access
Friendly, efficient and timely service.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
PW
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PAUL W.
Coeur D'Alene, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2018
cliente verificadoCliente Verificado
Categoría: Service
Warranty service2018 F150
Friendly attentive service staff. Clean Facility. Shuttle drivers were very nice. Tyler from service dept. was very polite, professional and enthusiastic.
Please provide drinking water, other than out of the sink faucet, in your waiting area. If I missed it and it is already there then I apologize.
They say if you don't ask you will never be told "Yes." Please provide fresh baked chocolate chip cookies to waiting service area customers like title companies do. Very little cost and time to make and these little specialties go over really big.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
MS
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MICHAEL S.
Post Falls, ID
Ford Super Duty F-350 SRW
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/12/2018
cliente verificadoCliente Verificado
Categoría: Service
Wasted Days and Wasted Nights
Vehicle: 2017 Ford F-350 Lariat. <14,000 miles.
Left vehicle on Tuesday AM. Assumed they were working feverishly on it since I heard nothing until Friday PM. Not the case. Even though I informed them of my need to have the front suspension problem fixed before I drove to Alaska in 10 days, all that was accomplished in 3 days was road force balancing of tires. I will grant that after I expressed my displeasure with the progress they picked up the pace, but it was too little, too late. After receiving the vehicle back, after 9 days in the shop, I was not able to properly road test the vehicle before leaving for Alaska. In Parker Ford's defense, I know they needed permission from Ford to perform some of this work, but the initial delay proved too much to overcome.
As for the trip to Alaska. The front suspension was much improved, but still too much wobble on sharp bumps. However, it did not enter a full blown "death wobble" although it felt very close several times. One other problem surfaced on the trip. Apparently all the tire rotations and mount/dismount sequences damaged one of the valve stems. About 500 miles into the trip (well before the bad roads) the tire pressure monitoring warning came on. Lost pressure from 80psi to 65psi. Apparently slowly losing pressure since it left the shop. Changed tire in the Northern Rockies at 2am. Lot's of fun. Upon getting it repaired, the tech showed me the problem by pushing lightly on the valve stem to one side. You could feel the air coming out. He also replaced the saftey cable to the spare which Parker had failed to do though asked on two occasions. Didn't even have to ask him.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
MS
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MICHELLE S.
WA
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2018
cliente verificadoCliente Verificado
Categoría: Service
Ford F-150
Great customer service
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
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Cliente verificado
Coeur D Alene, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2018
cliente verificadoCliente Verificado
Categoría: Service
Warranty Recall
Work was done on time with great friendly service
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Coeur D Alene, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2018
cliente verificadoCliente Verificado
Categoría: Service
Good service!
Fast, polite service.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Coeur D'Alene, ID
Ford Ranger
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/06/2018
cliente verificadoCliente Verificado
Categoría: Service
Failed to correct "Check Engine Light"
This is the first disappointing experience I had with the repair of my 2010 Ford Ranger which I bought from Parker Ford.
They replaced a part that they said that caused the checked Engine light. Within minutes the check engine light comes back on and I take it back. When I last picked it up, the check engine light came on when I turned it on. Extremely disappointed service and excessive cost to not fix it.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
AM
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ANDREA M.
Hauser, ID
Ford Expedition
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2018
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Felt like I was being taken care of.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Cliente verificado
Liberty Lake, WA
Ford Explorer
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2018
cliente verificadoCliente Verificado
Categoría: Service
Very helpful
They helped me out
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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