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SureCritic / Concesionario Ford / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(498 reviews)
80

Reseñas de Christian Hanson

LD
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Leann D.
Desmet, ID
Ford Expedition
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2018
cliente verificadoCliente Verificado
Categoría: Service
Emergency service
Check engine light came on. I was 60 miles from home. They worked me into the schedule and changed the thermostat that had quit functioning. They were polite and courteous.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JS
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JOSH S.
Spirit Lake, ID
Ford Flex
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2018
cliente verificadoCliente Verificado
Categoría: Service
Excellent, professional service!
Having experienced communication difficulties with Parker in the past I was hesitant to take my Ford in for a recall. However, they amazed me for excelling at communicating through every step of the process and definitely over-delivered! Based on that, I definitely recommend them, great service and they do great work!
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
RI
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RICHARD I.
Coeur D Alene, ID
Ford C-Max Energi
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Survey of Parker Ford eork
Excellent customer service and work performed on our vehicle.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JC
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JOSHUA C.
Coeur D Alene, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2018
cliente verificadoCliente Verificado
Categoría: Service
Fantastic service
Christian kept me updated step by step. He even stayed one hour after close to get the job done. Awesome staff and great mechanics. Would recommend anyone to bring their vehicle here
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
RM
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RAYMOND M.
Post Falls, ID
Ford Escape
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2018
cliente verificadoCliente Verificado
Categoría: Service
Great Service Dept
Very helpful and answered all questions.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
RK
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RODNEY K.
Priest River, ID
Ford Excursion
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/23/2018
cliente verificadoCliente Verificado
Categoría: Service
three trips into shop in less than 24 hours
Charged more than quoted because quote was for repairs not diagnostics. Then something broke that is involved in repairs but not recommended to replace so I had to pay for that, but you paid the labor so that's fair right? (sarcasm) but no offer of time lost for the three trips or for my time in your lobby. Also on the third trip the Service Manager did a double take when he saw me (so obviously recognized me even if he couldn't place name-which I understand) but did not to my knowledge check to see why i was back or verify everything was ok. makes for an overall "I'm not important to management" feeling. Christian was great and the staff I did talk to was pleasant as always. I feel the extra trips could have been prevented. My vehicle was onsite more than 24 hours after completion, more than sufficient time for a test drive. The third trip could totally have been avoided by taking an extra 15 minutes to bleed the brakes properly. I understand he was on OT but do the job right.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
DR
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DIANNA R.
Sagle, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2018
cliente verificadoCliente Verificado
Categoría: Service
Consistently great
The customer service is consistently great at Parker Ford. You see, I am in a lot of different Ford dealerships getting my oil changed while traveling throughout the year (13 western states and western Canada) and I’m proud to say “my” North Idaho one is first rate.
You all should be proud. I am.
Thank you.
~Dianna
Sandpoint, Idaho
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
NI
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NICOLE I.
Post Falls, ID
Ford Fusion
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2018
cliente verificadoCliente Verificado
Categoría: Service
electric issues
found the source of my problem with the 2013 ford fusion hybrid
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
CK
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CASEY K.
Hayden, ID
Ford Escape
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2018
cliente verificadoCliente Verificado
Categoría: Service
Wonderful
Service department was friendly and helpful.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JS
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JAN S.
Hayden, ID
Ford Edge
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2018
cliente verificadoCliente Verificado
Categoría: Service
Pleased, as always..........
Christian was so friendly and reassuring.
He gave me good advice. I feel as though I can trust him.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JR
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JEREMY R.
Hayden, ID
GMC Yukon
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Kept me informed and did what they said they would
Good customer service.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
RW
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ROBERT W.
Coeur D Alene, ID
Ford Escape
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2018
cliente verificadoCliente Verificado
Categoría: Service
Service
Job well done!
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
CC
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CLIFF C.
Hayden, ID
Ford Super Duty F-250 SRW
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
cliente verificadoCliente Verificado
Categoría: Service
Employees Show Respect to Their Customers
Employees are very courteous to the customers. Christian made the effort to contact my warranty company to determine coverage. He also called me back to clarify details to help find the root cause of the problem. He did a thorough job of explaining the charges. Great folks in the service department!
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
SS
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STEVEN S.
Osburn, ID
Ford Super Duty F-350 SRW
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/14/2018
cliente verificadoCliente Verificado
Categoría: Service
Service Dept.
I had an 08:00 A.M. Appt. for a DOT inspection...It took 2.5 hrs., They were over booked and many customers had to wait. Nice people but that doesn't get the job done in a timely manner.
No Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
SJ
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STEVE J.
Coeur D'Alene, ID
Ford Expedition EL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/12/2018
cliente verificadoCliente Verificado
Categoría: Service
Parker Ford cares
Parker Ford has the most responsive service folks in town. I always feel like they care about me and especially appreciate LuJeanne and her friendly shuttle. My only frustration is that they have needed to keep my vehicle for multiple days to replace relatively small items while waiting for a part...
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
JW
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JOHN W.
Hayden, ID
Ford Taurus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
AI
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ADAM I.
Post Falls, ID
Ford F-150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2018
cliente verificadoCliente Verificado
Categoría: Service
Great experience with service department.
Job well done! Friendly and honest to work with. Communication was great and they took care of a recurring issue my truck had. Thanks
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
SA
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STACEE A.
Nine Mile Falls, WA
Ford Explorer
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2018
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
They make the process of an oil change and vehicle inspection so easy. They drove us downtown to hang out while we waited.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
HA
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HOPE A.
Saint Maries, ID
Ford Escape
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/25/2018
cliente verificadoCliente Verificado
Categoría: Service
Time management
I was satisfied with the service, but a little frustrated when it came to time. My appointment was for 10am and they didn't take my car back till 10:45 and wasn't finished with it till 11:15. What's the point of making an appointment if it's not gonna happen then.
Recomendado
Empleados con los que trabajó
CH
Christian Hanson
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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