Christian Hanson

DAVID O.

Coeur D Alene, ID

Lincoln MKX

09/20/2018

Cliente Verificado

Categoría: Service

Transmission check

Thorough job to diagnose and fix a “mystery” problem.

Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/20/2018 02:42 PM

Glad to hear, David! Thanks for leaving us this great rating and review. We hope every one of your visits is 5 star worthy! We appreciate you choosing Mike White Ford and look forward to seeing you next time.

Empleados con los que trabajó

DAVID F.

Sandpoint, ID

09/17/2018

Cliente Verificado

Categoría: Service

Great people

Just bought my truck had a small problem fixed it got me back on the road no problems

Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/18/2018 10:52 AM

Hello David, Thank you so much for the wonderful review! We are so happy that we good get your truck back on the road. We appreciate you choosing Mike White Ford and can not wait to service you again.

Empleados con los que trabajó

MARK S.

Post Falls, ID

09/14/2018

Cliente Verificado

Categoría: Service

Friendly People

Friendly People and excellent service.

Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/14/2018 04:10 PM

Thank you so much for giving us a great review Mark. I am glad you had such a great experience with our dealership.

Empleados con los que trabajó

KAYTI T.

Hayden, ID

Ford Escape

09/12/2018

Cliente Verificado

Categoría: Service

Quick, friendly, quality service.

I brought my car in due to issues associated with a recall. I was able to drop it off the night before, Christian took it in for a 7:00 AM appointment and called to tell me it was done by noon. It was the most stress free maintainence I’ve ever had!

Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/12/2018 04:41 PM

Hello Kayti, thank you so much for taking the time to write such a wonderful review about our dealership. I am very happy that your experience was stress free and we were able to get you in right away. We hope to continue to make your experience better and better each time.

Empleados con los que trabajó

Cliente verificado

Coeur D'Alene, ID

Ford Expedition

09/10/2018

Cliente Verificado

Categoría: Service

Antifreeze

Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.

No Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.

Empleados con los que trabajó

KATHY G.

Spirit Lake, ID

09/06/2018

Cliente Verificado

Categoría: Service

Door lock problems

I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.

No Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Empleados con los que trabajó

MATT L.

Moscow, ID

Ford Transit Wagon

09/01/2018

Cliente Verificado

Categoría: Service

Great service

Quick and friendly

Recomendado

Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Empleados con los que trabajó

DIANE T.

Kellogg, ID

Ford C-Max Energi

08/31/2018

Cliente Verificado

Categoría: Service

Friendly, Organized and Clean

I recently relocated here and I brought my Ford C-Max in to Mike White Ford for its 2-year check-up and to replace an interior passenger door panel that had popped off. I was impressed by how organized the check-in process was and how clean the entire service department is kept. They were respectful of my time, getting me in and out as promised. The waiting area has a nice selection of beverages, magazines, a TV, and is both friendly and pet-friendly.

Every person I encountered during my two visits to the service department were professional, courteous and helpful. As an added bonus, the door panel was still under warranty. All of this was in the middle of what looks like a significant remodel of the building...looking forward to working with you and would highly recommend Mike White Ford. Thank you to the entire staff for a job well done!

Recomendado

Empleados con los que trabajó

DAVID R.

Rathdrum, ID

Lincoln MKZ

08/30/2018

Cliente Verificado

Categoría: Service

Improving

Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!

No Recomendado

Empleados con los que trabajó

DANNY P.

Sagle, ID

08/28/2018

Cliente Verificado

Categoría: Service

Oil change and maintenance

Good customer service is great

Recomendado

Empleados con los que trabajó

JAMES B.

Hayden, ID

Ford Explorer

08/19/2018

Cliente Verificado

Categoría: Service

Helpful attitude

Took my car in on a Saturday appointment for a rattle - couldn't fix it as needed a new part. Christian did an excellent job explaining the problem and negotiating a discount in the repair . Would have been 5 stars but no one called to let me know what was going on and when the car would be ready to go which was Wednesday. Overall 4.5 stars.

Recomendado

Empleados con los que trabajó

Cliente verificado

Coeur D Alene, ID

08/17/2018

Cliente Verificado

Categoría: Service

Service

Great

Recomendado

Empleados con los que trabajó

JOHN S.

Hayden, ID

Ford Explorer

08/15/2018

Cliente Verificado

Categoría: Service

Ford Explorer

The employees at Mike White FOrd are very helpful and caring. However, I did feel that the
FOrd Motor Company let us down, by taking three weeks to get the part in to repair my
Car. Mike white FOrd got right on it when the part came in and I had my FOrd Explorer the
Next day. All is good!

Recomendado

Empleados con los que trabajó

GERY G.

Coeur D'Alene, ID

AC COBRA

08/11/2018

Cliente Verificado

Categoría: Service

Friendly,professional,competent

Recomendado

Empleados con los que trabajó

ROY G.

Post Falls, ID

08/09/2018

Cliente Verificado

Categoría: Service

Excellent service.

Handled recall quickly.

Recomendado

Empleados con los que trabajó

CHRIS M.

Coeur D'Alene, ID

08/03/2018

Cliente Verificado

Categoría: Service

Accommodating Service Department

You squeezed me into your tight schedule. Very accommodating! You accurately diagnosed my truck’s problem, explained to me what it was, then fixed it in a short amount of time and I was on my way. Thank you!

Recomendado

Empleados con los que trabajó

GABRIEL R.

Blanchard, ID

08/03/2018

Cliente Verificado

Categoría: Service

Good people to help

Surprised dealership has sold, but if still friendly and fare we are in.

Recomendado

Empleados con los que trabajó

WILLIAM P.

Coeur D'Alene, ID

08/01/2018

Cliente Verificado

Categoría: Service

Service at Parker Ford

Christian Hanson was very professional in taking care of my Ford 150 bumper, and the service work was done well and on time.

Thanks much,

Wally

Recomendado

Empleados con los que trabajó

Ford Super Duty F-250 SRW

THOMAS D.

Post Falls, ID

07/30/2018

Cliente Verificado

Categoría: Service

Great service department

Everyone was very professional and kept me informed on everything that they were doing. They caught a leaking seal during the oil change which you have since replaced. The staff is excellent.

Recomendado

Empleados con los que trabajó