WB

WILL BISHOP

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(917 reviews)
67

GT
gravatar
Gail Ida T.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent derbicr
The employees are always professional. They always provide me with good service. I will recommend friends to buy a car from
Pohanka. Thank u for being so kind to me.Mrs Gail Tyler
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/02/2018 03:14 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JL
gravatar
Jimmie L.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent, professional services!
Came in for major repair, and everything was completed in an efficient manner. 5 star service all around!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/02/2018 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AM
gravatar
Alexandria M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional Service Advisor
Service Advisor very knowledgeable (Will Bishop ) in reference to Hyundai vehicles. And explains repairs thoroughly and suggests maintenance needed in future. Very pleased with services.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/02/2018 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

HW
gravatar
Harriet W.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Excellent service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/27/2018 02:19 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Brandywine, MD
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/26/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Far better service than Sheehy Hyundai
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/26/2018 11:34 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LR
gravatar
Lajeania R.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Acceptional Service
The professionalism of the male staff. How they greet you when you come into the service department.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/26/2018 08:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JM
gravatar
James M.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
helpful services reps
good efficient service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/26/2018 08:03 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

NH
gravatar
Natascha H.
Suitland, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
The area is very clean and cozy. Services from what I can tell seems good. Friendly staff.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/20/2018 02:26 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TJ
gravatar
Tawnya J.
Upper Marlboro, MD
2017 Hyundai Sonata Hyb
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/17/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not the best/timely communication!
Didn’t leave a happy customer.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/19/2018 07:01 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DB
gravatar
Deloris B.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Attentiveness
the customer service is amazing
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/16/2018 02:21 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LL
gravatar
Ladonya L.
Fort Washington, MD
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Experience!!!
I'm disabled and they made me feel comfortable and were very interactive a d informative during the entire process. Thanks Again Pohanka Hyundai
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2018 08:04 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PG
gravatar
Pearl G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service (SERVICES)
Outstanding
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2018 03:06 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DW
gravatar
Donda W.
Waldorf, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Tucson 100k PMI.
The people make it great.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/07/2018 07:10 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TM
gravatar
Thaddeus M.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The custermer service is great. The service department is promp and friendly.
The customer service was great..
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/02/2018 07:43 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ER
gravatar
Erick R.
Temple Hills, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/30/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not really that great
My car is brand new. My tire light came on and I took it in to be serviced and they didn't fix it. The guy had the nerve to tell me that they put air in it and all I had to do is drive it around and it should go out. Now that was 2 months ago.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/30/2018 03:09 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business so that we can better evaluate the concern. We are open 7 Days a week, no appointment necessary. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

FD
gravatar
Franklin D.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great work
The guys at the desk are great (Will and Dimitri) !!! THe wait was longer than anticipated, but the good customer service and kindness outweighed the length of time I was there. ..Plus I got to look at the 2018 Santa Fe...sssssshhhh -hubby doesn't know about the "window shopping for my new vehicle. ...Pohanka will definitely be the place when I get ready !!!!smile !!!!
..Good Job Pohanka Hyundai Service Dept.!!!!- Barbara Douglas
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/30/2018 12:21 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DG
gravatar
Darryl G.
Upper Marlboro, MD
2012 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Facility and Team
I appreciate the team being up front and honest. I just wish my car was fixed.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/29/2018 11:06 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business and we look forward to seeing you and your car again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

HP
gravatar
Herbert P.
Clinton, MD
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service department
Hassle free
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/29/2018 08:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SG
gravatar
Starr G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Love the service.. Will was the service provider. He explained everything.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/26/2018 07:06 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KW
gravatar
Kenneth W.
Accokeek, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
The service agents are always very helpful and ensuring you get the right service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2018 01:24 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.