VV

Victor Vasquez

PARTS & SERVICE DIRECTOR
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(132 reviews)
69

Cliente verificado
Surprise, AZ
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Concerned Answered.
Had some concerns about pricing and other needs for my vehicle. Staff was able to call quickly and resolve my concerns and questions.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/21/2020
Tipo de Servicio: Maintenance
Categoría: Service
Need to be more knowledgeable about vehicles.
Didn't know that the stop light in a Hyundai was a bulb or not.
No Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 09/21/2020 03:55 PM

 

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Empleados con los que trabajó

MM
gravatar
Michael M.
Peoria, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Horrible experience
Was told one hour for oil change. Which in itself is ridiculous. Waited 2 hours 5 minutes. Overbooked as usual. Never ever going back. Love my car. Hate Hyundai bike service. One good experience in 10 oil changes
No Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 09/21/2020 03:27 PM

Hi Michael

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Empleados con los que trabajó

RP
gravatar
Richard P.
Sun City West, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
On time, done right.
On time, done right.
Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 09/10/2020 03:01 PM

Hi Richard
I wanted to reach out to you and thank you for takiing the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cliente verificado
Tolleson, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Experience
Great service!
Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 08/26/2020 02:13 PM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environment. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cliente verificado
Avondale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service!!
Always thorough and quick service!
Recomendado
ALICE G. de Ken Garff Hyundai Surprise respondió el 07/29/2020 08:30 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. It is always our goal to provide excellent service in the best possible environemt. I am glad to see that reflected on your last visit. We here at Rodeo Hyundai appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunities to earn a 5 star rating.

Empleados con los que trabajó

JM
gravatar
Judith M.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient and welcoming
I went there and Victor helped me , they fixed my car , vacuum and washed it in a short time . He explained to me everything and I love Rodeo Hyundai of Surprise. This was my first time there and I highly recommend this place
Recomendado
Empleados con los que trabajó

Cliente verificado
Sun City West, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service
Been very happy with the service. Never have to wait long for service to be done. Just wish they would set everything back to the way I had it set, meaning seat, air conditioner, steering wheel level and lights.
,
Recomendado
Empleados con los que trabajó

SA
gravatar
Steve A.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Came in with a small oil leak and was greated by Grayson. He took care of me immediately and was pleased to find out that the leak was covered by warranty. Had me in and out in about 1 1/2 hours.
Recomendado
Empleados con los que trabajó

RE
gravatar
Ruth E.
Avondale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Team
Thank you for always being helpful.
Recomendado
HANNAH S M. de Ken Garff Hyundai Surprise respondió el 02/05/2020 09:55 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

HANNAH S M. de Ken Garff Hyundai Surprise respondió el 02/05/2020 09:55 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Hyundai in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

Empleados con los que trabajó

CT
gravatar
Charles T.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Charlie
Warm and fast service
Recomendado
HANNAH S M. de Ken Garff Hyundai Surprise respondió el 01/13/2020 10:43 AM

I wanted to reach out to you and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Victor and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2017 Hyundai Santa Fe Sport in the future and earn another 5 star rating!

 

Thank you,


Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

Empleados con los que trabajó

LB
gravatar
Lori B.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The staff was excellent with making sure my car was properly fixed. They made sure I was aware of any problems.
Recomendado
HANNAH S M. de Ken Garff Hyundai Surprise respondió el 12/23/2019 03:12 PM

 I wanted to reach out to you Lori and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Victor and the rest of the team received the recognition they deserved.  Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your 2012 Hyundai Elantra in the future and earn another 5 star rating!

Thank you,

Hannah S. McEuen
Business Development Coordinator
Rodeo Hyundai Service
623-214-4100
Hannah.McEuen@earnhardt.com

Empleados con los que trabajó

KK
gravatar
Kaelynn K.
Tolleson, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Antonio is the best! Always so friendly and helpful.
Recomendado
Marie H., BDC de Ken Garff Hyundai Surprise respondió el 10/22/2019 08:11 AM

I wanted to reach out to you Kaelynn, and thank you for taking the time to complete this survey. We work really hard to offer the best service in the best possible environment, I am very happy to see that reflected on your last visit. I made sure Antonio and team received the recognition they deserved. Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Sonata in the future!


MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Empleados con los que trabajó

KK
gravatar
Kaelynn K.
Tolleson, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Service was great as usual
Recomendado
Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 08/22/2019 11:26 AM

Thank you for taking the time to complete the survey and a great review of our service department! I will make sure to pass on your great comments to all of the service staff. We try our best to make everyone feel welcome every time they come into our dealership so we are pleased to see you enjoyed your visit with us. Our team here at Rodeo Hyundai appreciates your feedback as well as your business, we look forward to servicing your Hyundai in the future!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Empleados con los que trabajó

HV
gravatar
Hector V.
Avondale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
There service was great, I left with a peace of mind that vehicle was running great.
Recomendado
Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 08/06/2019 11:57 AM

Thank you for taking the time to complete the survey and a great review of our service department! I will make sure to pass on your great comments to all of the service staff. We try our best to make everyone feel welcome every time they come into our dealership so we are pleased to see you enjoyed your visit with us. Our team here at Rodeo Hyundai appreciates your feedback as well as your business, we look forward to servicing your Hyundai in the future!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Empleados con los que trabajó

JP
gravatar
Joseph P.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
By jp
Knowledgeable, attention to detail and information throughout. Desire to please.
Recomendado
Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 08/02/2019 03:44 PM

Thank you for taking the time to complete the survey and a great review of our service department! I will make sure to pass on your great comments to all of the service staff. We try our best to make everyone feel welcome every time they come into our dealership so we are pleased to see you enjoyed your visit with us. Our team here at Rodeo Hyundai appreciates your feedback as well as your business, we look forward to servicing your Hyundai in the future!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Empleados con los que trabajó

CT
gravatar
Charles T.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and does a good work
Clean friendly and does good work
Recomendado
Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 08/02/2019 03:36 PM

Thank you for taking the time to complete the survey and a great review of our service department! I will make sure to pass on your great comments to all of the service staff. We try our best to make everyone feel welcome every time they come into our dealership so we are pleased to see you enjoyed your visit with us. Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Hyundai in the future!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Empleados con los que trabajó

Cliente verificado
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
This time they were really efficient
Recomendado
Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 08/02/2019 03:32 PM

Thank you for taking the time to complete the survey and a great review of our service department! I will make sure to pass on your great comments to all of the service staff. We try our best to make everyone feel welcome every time they come into our dealership so we are pleased to see you enjoyed your visit with us. Our team here at Rodeo Hyundai appreciates your feedback as well as your business; we look forward to servicing your Hyundai in the future!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121
Empleados con los que trabajó

DA
gravatar
Derric A.
Goodyear, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Solid Oil Change
Always great service!!!
Recomendado
Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise respondió el 08/01/2019 03:16 PM

I wanted to reach out to you and thank you for taking the time to complete this survey. We are so glad to hear that you had an excellent experience with us at Rodeo Hyundai; you couldn’t be more right when you say our people are wonderful. We agree! Thank you also for your feedback, I will make sure that Victor and team get the recognition they deserve. Our team here at Rodeo Hyundai appreciates your business and we look forward to servicing your Tucson in the future!

Empleados con los que trabajó

GS
gravatar
Gary S.
Buckeye, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Chief Smith
Great service
Nice facility
Excellent service consultant, Lino Saldana
Recomendado
Hannah M., BDC de Ken Garff Hyundai Surprise respondió el 07/29/2019 10:22 AM

Thank you Gary for taking the time to complete the survey and a great review of our service department! With your feedback we like to recognize and improve future services with our clients any and all comments are used to provide such services. We are so glad to hear that you had an excellent experience with us at Rodeo Hyundai. You couldn’t be more right when you say our people are amazing. We agree! We’re lucky to have found so many outstanding staff members. I will make sure that Lino and team get the recognition they deserve. Our team here at Rodeo Hyundai appreciates your business and we look forward to servicing your Santa Fe in the future!

Empleados con los que trabajó

KH
gravatar
Kathleen H.
East Moriches, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and Responsive Staff
The Rodeo Hyundai service department does an excellent job every time I bring my car in for regular services or major repairs. They provide great feedback, quick service, and a friendly approachable experience. With each service provider providing great knowledge about repairs and car diagnostics. If you haven't tried Rodeo Hyundai for their service department, and you are tired of going to other dealers in Arizona that just don't make your needs. Then Rodeo Hyundai is the place to go!
Recomendado
Hannah M., BDC de Ken Garff Hyundai Surprise respondió el 07/16/2019 02:16 PM

Thank you Kathleen for taking the time to complete the survey and a great review of our service department! With your feedback we like to recognize and improve future services with our clients any and all comments are used to provide such services. We are so glad to hear that you an excellent experience with us at Rodeo Hyundai. You couldn’t be more right when you say our people are amazing. We agree! We’re lucky to have found so many outstanding staff members. I will make sure that Victor and team get the recognition they deserve. Our team here at Rodeo Hyundai appreciates your business and we look forward to servicing your Elantra in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.