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Ken Garff Hyundai Surprise

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(4,688 Reseñas)
78
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5Calificación general 2.8/5
337
Total de ReScores
4.9
Promedio de ReScores
78
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle. Ken Garff Hyundai Surprise offers the highest quality repair and maintenance for your vehicle.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(623) 850-5500

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Arizona
12925 N. Autoshow Ave. Surprise, AZ 85388
Reseñas de Departamento de servicio's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(4,688 Reseñas)

HY
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Hussaen Y.
Phoenix, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/28/2025
0
Awful service at Ken Garff Hyundai Surprise. Bought a car with a dent they never fixed. Avoid!
Terrible Experience – Avoid Ken Garff Hyundai Surprise!

I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smooth, things quickly went downhill. After signing all the paperwork and inspecting the car more closely, I noticed a huge dent on the door panel on the passenger side. It’s a very obvious defect, and you can’t miss it. The paint in that area is chipped, and the spot is already rusted, which makes it even worse.

When I brought this up, the dealership assured me they would take care of it. However, despite countless calls and follow-ups, they never resolved the issue. Each time I contacted them, they just gave me the same runaround, promising it would be handled, but it never was.

This kind of customer service is unacceptable. If you’re considering buying a car here, don’t! They clearly don’t stand by their word or care about their customers once the deal is done. Save yourself the headache and go somewhere else!

AW
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Adam W.
Glendale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/26/2024
0
Sales department is trash
Sales rep was more interested in arguing that what they had online wasn't valid than discussing what we could do to get a car today. Was told they "don't sell horses outside." Sorry, I'm buying a car, not any horses. Sales manager "Billy" approached me like he was looking to fight me rather than help. I get it, you're a big tough guy, go to a gym instead of a dealership if you want to be a bully. Went from 100% buying a Kia or Hyundai to buying something else because of how I was treated.

AW
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Adam W.
Glendale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/26/2024
0
Sales department is trash
Sales rep was more interested in arguing that what they had online wasn't valid than discussing what we could do to get a car today. Was told they "don't sell horses outside." Sorry, I'm buying a car, not any horses. Sales manager "Billy" approached me like he was looking to fight me rather than help. I get it, you're a big tough guy, go to a gym instead of a dealership if you want to be a bully. Went from 100% buying a Kia or Hyundai to buying something else because of how I was treated.

PS
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Pamela S.
Surprise, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/29/2023
0
Awful
Updates below. So far not getting any better, but worse....

This is such a horrible dealership. They have taken money for a part, lost the paperwork, and refused to return money. Park their vehicles in ADA spaces, their service department takes an obscene amount of time, and their staff is pretty much "oh well" about everything when it is brought up to them. Customer service is apparently only a thing if they think they can get money off of you. Definitely the definition of a "sleazy" dealership.

Update 1: We finally heard back. We were told it would be shortly after 2pm yesterday, instead it was after 6pm. The issue they found does not relate to the symptoms that were the reason the car was brought in. It is a $1,500 fix that won't fix our issue and therefore will make the vehicle dangerous to drive as it stalled out previously at a light and entered "safe mode."

Update 2: My husband went to pick up the car. Turns out the first service desk individual didn't do his job and properly write down what was going on. That's the current reason they are giving for the wrong diagnosis. Now we need to wait an entire another day for them to actually diagnose the car. It took five days for them to basically open the hood, shrug, say give us $1500, then say ooops.... We did this all wrong. Pretty sure we will still have to pay the $180 diagnostic fee despite their extended incompetence. This is starting to feel like a "you had one job" meme... The stories are constantly changing, so it's an adventure for sure.

MM
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Michael M.
Sun City West, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/27/2023
0
2022santa fe
Brought the car in for warranty service because of the steering issue on December 16, 2022 today is January 27, 2023 and their issue has still never been resolved and I still don’t have my 2022 Santa Fe calligraphy I worked with Rammell who had no contact with me other than a long text message saying they’ve talk to technical support and they don’t know what the problem is. I told him I didn’t want to deal with him. I want to only deal with Michael Michael has reached out to me by telephone several times to tell me they’re not getting any support from technical technical response so I need to know what’s happening with his car or I want a new car and I’ve called for the general manager to call me back he’s never contacted me this issue is ridiculous and a brand new car

LT
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Lysa T.
Wittmann, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/18/2022
0
Crooks
I actually was surprised to see any positive reviews for this Ken Garff of Surprise, AZ. They have numerous Better Business Bureau complaints too. Sadly, I had to learn the hard way. As I use to be a happy Hyundai owner. I had just bought my 6th & last Hyundai in 2021 because of Ken Garff of Surprise. We have a warranty on our car of 100k miles. We had a problem with the engine burning oil. We’ve been taking it in over a year for the problem. The manager of the service dept shook our hands and said, he personally would drive the car to find the problem, after charging us $200+ for an oil change ( how do you change the oil if it’s always running out of oil?) They have had our car for over 2 months, that’s right 2 months. They found the problem, it’s the engine, A BRAND NEW ENGINE. They said it’s going to be $10k to repair. We are responsible for $2,000. They are crooks please please do NOT do business with these CROOKS, RUN AWAY. Go to a real Hyundai dealer.

HB
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Harold B.
Yakima, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Fast and friendly service performed.
Thank you for a fast and friendly professional service on my Santa FE
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/30/2022 07:31 AM

Hi Harold
Thank you so much for responding to this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

RD
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Richard D.
Surprise, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/21/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Oil change
Not good
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/22/2022 07:20 AM

Hi Richard
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.
Empleados con los que trabajó

Cliente verificado
Peoria, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Fine and efficient service.
My service representative was extremely kind and among the best I have encountered with many previous dealerships. He also told me to call him directly for all future appointments.
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/14/2022 12:49 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We her at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cliente verificado
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
The best
They are the best
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/14/2022 07:45 AM

Thank you so much fore completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


MT
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Mark T.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Grest people and service.
Your people are great! Explain what I need to know. I am in and out in the shortest ti.e.
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/14/2022 07:51 AM

Hi Mark
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a  5 star rating.


JH
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John H.
Litchfield Park, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Great service!
The staff here works very hard to make sure you are comfortable and well cared for. They have taken care of my last two cars and I keep coming back. Thank you!
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/13/2022 01:14 PM

Hi  John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JD
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Joseph D.
Surprise, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Overall very satisfied.
Cheyanna is an excellent service person. She is friendly, explains clearly the service requirements. Car service in back do a great job completing required service. Car is returned in reasonable time frame
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/10/2022 03:43 PM

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. we here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

Cliente verificado
Avondale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service Team
I appreciate the help by all of the staff.
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/07/2022 01:12 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit .We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JM
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John M.
Surprise, AZ
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/06/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
0
Categoría: Service
Tough experience
I brought my Santa Fe in to the service dept. with what had been diagnosed by another Hyundai and another shop that the throttle body needed attention. I came to pick up my car and was told it was not the throttle body, but it needed manifold gaskets, pleunm gaskets and throttle body gaskets and I could not pick it up until the next day.
I returned the next day and was told again iI could not pick up my car as it indeed needed a new throttle body.
The gasket repairs cost 743.00 and the throttle body was going to cost 520.00.
At this point I am very concerned about what is going on. I brought my car in for throttle body work and ended up with gaskets and a throttle body.
I talked to Victor, the service manager and he and I came to a compromise price for all the work that I could live with. He was great to work with and very understanding. But even though we came to an agreement, I still am not sure I needed to spend money for all the gaskets.
I also went to the dealership twice to pick up my car and couldn't and was not called to head me off.
Overall, it was a distressing and uncomfortable experience.
ALICE G. de Ken Garff Hyundai Surprise respondió el 04/06/2022 06:49 PM

Hi John
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.