ST

Sean Tolton

ASM

Pohanka Hyundai

Calificación General

4.8

(1327 reviews)

70

Reseñas de Sean Tolton

Cliente verificado

2013 Hyundai Veloster

09/14/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service starting to decline

The actual service team is not as skilled as before. They miss or forget things and are not doing the full point check after each service.I'm hoping this is not something that wI'll continue or I will be getting my vehicle serviced someplace else.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/15/2016 04:51 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize for the service that you received. Please contact me so that I can discuss this visit with you.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

GP

Gail P.

Upper Marlboro, MD

2013 Hyundai Santa Fe S

09/12/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

Excellent customer service from Shaun, as always.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/13/2016 03:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

CC

Claudette C.

Bowie, MD

2017 Hyundai Elantra

09/12/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Timely service.

Yes.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/12/2016 05:25 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

AF

Andria F.

Clinton, MD

2015 Hyundai Equus

09/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Customer service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/06/2016 05:02 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Cliente verificado

Temple Hills, MD

2014 Hyundai Tucson

09/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

No Problems

Courteous service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/04/2016 02:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Alexandria, VA

2015 Hyundai Elantra

09/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

hyindai service

Customer service is excellent!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/02/2016 02:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Lovingston, VA

2011 Hyundai Sonata

08/31/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

The front desk staff was extremely professional and friendly. The prices were reasonable, the wait time was minimal, and the waiting area was very comfortable. I will definitely be back. Thank you.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/31/2016 05:30 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Clinton, MD

2012 Hyundai Accent

08/31/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fantastic service as always

Came in for an oil & filter change and found out Hyundai recommends additional work @ my current mileage. Sean was honest & informative & only performed needed maintenance without adding in any extras. I always have a great service experience @ Pohanka Hyundai with Mr. Tolton!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/31/2016 05:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

LD

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Reseña™

08/27/2016

Cliente Verificado

Categoría: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recomendado

Empleados con los que trabajó

RW

Robert W.

Clinton, MD

2013 Hyundai Genesis

08/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Clean, professional and courteous

The location is great, businesses nearby to shop and eat makes it an exception why waiting for your service to be completed.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/23/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

JS

Jeffery S.

Mitchellville, MD

2015 Hyundai Sonata

08/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

no part in stock

replacement part was on back order with no date when the part was coming in

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/22/2016 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. So sorry that this happened, some parts have to come from overseas. We do everything we can to expedite getting parts in a timely manner.

Thank you

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

VP

Vanessa P.

2013 Hyundai Sonata

08/20/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

hours of service

Outstanding

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/20/2016 03:24 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

SB

Stacey B.

Fort Washington, MD

2011 Hyundai Sonata

08/20/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Customer Service

The got me in and out and the service was great! Thank Sean!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/20/2016 07:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

KS

KIM S.

2013 Hyundai Azera

08/17/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Customer Service

The service manager was polite and knowledgeable. And cute!!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/17/2016 03:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

GG

Gregory G.

Greenbelt, MD

2012 Hyundai Tucson

08/17/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Too long

I got there at 0800 and did not leave until 1615

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/17/2016 01:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that we discuss your service visit.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

MN

Manuel N.

Greenbelt, MD

2016 Hyundai Sonata

08/14/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer services

Buen servicio y atencion al cliente

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/14/2016 07:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

LD

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Reseña™

08/27/2016

Cliente Verificado

Categoría: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recomendado

Reseña Original

08/11/2016

Tipo de Servicio: Repair

Categoría: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Oxon Hill Glassmanor, MD

2012 Hyundai Sonata

08/06/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Very Efficient and great customer service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/07/2016 04:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

OS

Omotade S.

Lanham, MD

2017 Hyundai Elantra

08/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Professional

Good business

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/06/2016 05:15 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Odenton, MD

2011 Hyundai Elantra

08/04/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

N/A

N/A

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/04/2016 02:29 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Mostrando Reseña 1241 - 1260 de 1339 en total

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.