Sean Tolton

Roosevelt R.

Forestville, MD

2011 Hyundai Genesis

10/12/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Outstanding and Professional Service

The Pohanka Hyundai Service Deparment at Ritchie Marlboro Station is the best in this area. I recommend everyone bring their Hyundai vehicles to this location for service.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/13/2016 05:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Henry L.

Washington, DC

10/11/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Greate plce to.buy acar. Every one is so helpful

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/11/2016 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Woodbridge, VA

2013 Hyundai Elantra

10/10/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai

Ability to book an appointment online with excellent customer service upon arrival.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/10/2016 06:21 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Sandra P.

2013 Hyundai Tucson

10/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Courtesy among workers, pleasant surrounding, close

Yes

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/08/2016 05:37 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forFpward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

COLIN HENRY

Cliente verificado

Temple Hills, MD

2010 Hyundai Sonata

10/07/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Cleanliness, professionalism and thoroughness in handling your car.

Customer are treated with respect, kindness, and honesty in handling your car needs.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/07/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/08/2016 10:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Annette L.

Upper Marlboro, MD

2013 Hyundai Sonata

10/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Close to home

Good service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/06/2016 04:41 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

10/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

customer service

Customer service outstanding

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/06/2016 04:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2014 Hyundai Sonata

10/05/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very courteous and good customer service

Yes

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/06/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

District Heights, MD

2013 Hyundai Elantra

10/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Location needs more training

Customer Service training is needed for this location

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/04/2016 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I apologize that the vehicle was not washed. We only have a few loaners, they usually come in and go right back out. I would like to discuss your visit with you.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Bernetta R.

Temple Hills, MD

2017 Hyundai Santa Fe S

10/04/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Short Wait For Service

I just needed to have a cover replaced on the passenger side floor of my vehicle. It covered the metal track for the seat (when the seat would slide back or forward). Sean called me when the part was in. I was probably there for 30 minutes or less. Then Sean went out to my car with me to try to help me with installing my gps. However, I didn't have an updated phone, so he told me what to do and how to get to MyHyundai.com and what to do afterwards. He was very helpful and smiled all the time. I felt that he was really glad to help me.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/04/2016 06:01 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

COLIN HENRY

Charles L.

Lanham, MD

10/03/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great customer service and fast dependable service.

I would recommend Pohanka Hyundai to anyone nice waiting area, clean and staff excellent!!!!!!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 10/03/2016 08:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Dovetta G.

Camp Springs, MD

ReScore Reseña™

09/29/2016

Cliente Verificado

Categoría: Service

Robotic Response from Service Manager

I really don't think customer service is a priority. As requested by his response to my first review, I called Mr. Benack two weeks ago, he was not available and I left a message. No call back to date. I love my 2015 Sonata and I would prefer to deal with the dealer for repairs, oil changes, etc.. but I think I'm going to find another service provided.

No Recomendado

Empleados con los que trabajó

Charmaine M.

Upper Marlboro, MD

2015 Hyundai Elantra

09/27/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Everything was explained well!! Also very clean.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/28/2016 06:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Daneisha S.

Fort Washington, MD

2014 Hyundai Sonata

09/27/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Good but mechanic needs to be there when service center opens up at 6am.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/28/2016 05:57 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I have spoken to the staff and explained how important it is to be on time, Thank you for the input.

sincerely

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

District Heights, MD

2004 Hyundai Sonata

09/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Battery Replacement

Had my battery replaced. The representative was very nice and called me to let me know what the diagnosis was for the repair as well as the cost. Picked car up with no problems.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/23/2016 04:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

ANTHONY B.

2015 Hyundai Santa Fe

09/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service hours

Excellent

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/23/2016 04:43 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Faustina E.

2010 Hyundai Sonata

09/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service advisor was curtious ,the driver was good and my car was washed, and on time.

yes

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/19/2016 01:54 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Dovetta G.

Camp Springs, MD

ReScore Reseña™

09/29/2016

Cliente Verificado

Categoría: Service

Robotic Response from Service Manager

No Recomendado

Reseña Original

09/16/2016

Tipo de Servicio: Maintenance

Categoría: Service

6 am Appointment Fail

Overall work preformed was ok. But no technician there at my appointment time of 6am. It should not take two hours for an oil change and tire rotation when I am the first person at the shop.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/17/2016 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me when you can, i would like to discuss what happened with this appointment. I do apologize for the delay.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/30/2016 05:03 AM

Hello,

I apologize, but i have not received a voice mail from you, i surely would of returned the call. I still would like to discuss your visit.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/30/2016 05:49 AM

Thank you for taking my call today. As promised I made a note on your customer file for your next service. Thank you for being a Pohanka customer.

Sincerely

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Harry D.

Suitland, MD

2013 Hyundai Accent

09/14/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

service

lets just say right now I am satisfied with service and the service person that help me when I come in

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/15/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó