Sean Tolton

06/25/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service and they did the recall on short notice

Recalls were done so quickly on short notice

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Danny P.

2014 Hyundai Sonata

06/09/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Nice

Great

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/09/2016 10:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Kenneth P.

Washington, DC

2011 Hyundai Sonata

06/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

the service

The service is great. Sean in the service is very helpful.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/03/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Venus W.

Washington, DC

2016 Hyundai Elantra

06/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It always clean

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/02/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Amber B.

Upper Marlboro, MD

06/01/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good customer service

Good customer service. They check in with you to show you what needs to be done and what you would like to get don .

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/01/2016 11:08 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Georgie F.

05/31/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Attentive service person

Good

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/31/2016 03:35 PM

Thank you for your review. Sorry we did not get a 5 score from you! I would like to discuss with you how we could improve! We truly appreciate the opportunity to serve you.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Shirley W.

2013 Hyundai Sonata

05/30/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I needed on the spot service; front headlight out on drivers side.

Came in and inform tech what I needed and he had it done within an half hour. Great service!!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/31/2016 06:14 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Joanne F.

Forestville, MD

2016 Hyundai Santa Fe S

05/27/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Outstanding customer Sevice

The customer rep. was so informative and helpful

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/28/2016 04:47 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Laurel, MD

2013 Hyundai Elantra

05/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service that was provide was great.

Great service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/25/2016 03:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Caryl E.

Alexandria, VA

2014 Hyundai Sonata

05/24/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Why I returned to Pohanka

Although I didn't purchase from Pohanka, the service dept. is close to work. Last year, I had a great Serviceman-Shawn and he took great care of me. Unfortunately, the re was a problem with the phone being answered and handled appropriately. Couldn't get through or had to wait inordinate times for the phone to be answered. Less than professional folks on the phones at times. I changed to another body shop for my maintenance.
Again, due to the convenience of location, I thought I would try Pohanka once more for service. I am SO glad I did. Seems management of the phone lines had been corrected and Shawn was STILL there!! So happy now. Unless, something gets dropped over there, I will stay with Pohanka.
Thanks so much. Caryl Mussenden MD.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/25/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Renita M.

Hyattsville, MD

05/18/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Exceptional Service

I came to have my car serviced before I got on the road to head out of town, and the service was quick and the customer service was excellent.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/19/2016 04:45 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Washington, DC

05/17/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

freindly

friendly

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/18/2016 04:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

DWAYNE FORRESTER

Bonita B.

Temple Hills, MD

05/14/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great

Pleasant customer service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/16/2016 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Suitland, MD

2015 Hyundai Sonata Hyb

05/12/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The wait was long, but the customer service was great!

Great customer service from Sean Alston!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 05/13/2016 06:16 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Gaithersburg, MD

2013 Hyundai Elantra

04/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

License Plate

I normally go to Fitzgerald Hyundai but sense I was in the area I wanted to get an oil change done before a road trip. It took awhile before I was seen although I had an appointment. It was not as friendly as the dealership I am use to. Once my car was done, I saw that who ever worked on my car bent the plate in front in half and did not bother to fix it. I will not be returning.

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 04/25/2016 10:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

I am sorry that your license plate got net. It must of been from out carwash. I will try to straighten it best as possible. Let me know when you can stop in.

Thank you

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

GEORGE W.

03/29/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Truly no appointment needed!

Knowledgeable, quick, and accurate.

Recomendado

Geoffrey P. de Pohanka Hyundai respondió el 03/30/2016 03:51 AM

Dear Mr Widener,

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Sincerely
Scott Donaldson
Service Director
Pohanka Hyundai
301-423-1100

Empleados con los que trabajó

Hayward K.

03/23/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Andy P., Service Manager de Pohanka Hyundai respondió el 03/25/2016 11:48 AM

Dear Mr Kennedy,

I appreciate your completing the survey and look forward to serving you again in the near future.

Andy Portillo
Service Manager
Pohanka Hyundai
301-909-7531

Empleados con los que trabajó

LARON H.

2013 Hyundai Sonata

02/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sean Tolson

I'm not completely satisfied with the work.

No Recomendado

Andy P., Service Manager de Pohanka Hyundai respondió el 02/05/2016 06:07 AM

Please allow us an opportunity to address your concerns. Your satisfaction is very important to us. Sean and our service team would be more than happy to help.

Andy Portillo
Service Manager
301-909-7531

Empleados con los que trabajó