ST

Sean Tolton

ASM
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1327 reviews)
70

ME
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Musye E.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank you Sean
Sean...thank you again for best services that you provide...I greatly value your opinion and your knowledge with whatever condition my car is when I bring it to get serviced...
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 04:36 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AF
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Artina F.
Glenarden, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly Staff and Clean Waiting Area
The service staff are friendly and knowledgeable about the services recommended/required. Sean T., consistently provided me with updates on the issues found, suggested fixes and timeframe of the fixes I agreed to. I would highly recommend this location if you need repairs. The waiting area is spacious, clean and offers WiFi connections.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 05:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KB
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Kianna B.
Charlotte, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
5 star satisfaction
Mr bivins was amazing. Took care of me 100% throughout the entire process.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 05:18 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CB
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Charlene B.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customers service is great
Mr. Sean was excellent letting me know about the status of my car
I love the text messaging. Keeps you in the loop. Then my phone was depleating in my battery and the charge service Pohanka has service where u can charge you phone but the cord was broke. Mr. Sean offered me his charger. I was happy. :)
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/05/2019 11:26 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RD
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Richard D.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast & Professional
The consistency and first class treatment keep me and my 2015 Equus happy
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 06:01 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JY
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Jose Y.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/02/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pohanka Hyandai customer
Professional and curtious
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/04/2019 12:39 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PW
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Paulette W.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service review
Sean Tolton is why I feel good about bring my car back to Pohanka for service. He is professional, honest, friendly and he shows that he cares about the customer and doing his best to serve them.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 08:46 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CJ
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Crystal J.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
I always love coming to Pohanka Hyundai to have my car service. Sean Tolson the service advisor is knowledgeable about the services I need to keep my 2012 Santa Fe running smooth and safe and the only one I interact with every time I need it service, not that the other service advisors are not knowledgeable about my vehicle he is the only one that I am comfortable with from the first time I have taken my vehicle in for service. on top of this he give you personal chair side visit to go over (when you waiting for your vehicle) what service is require. and I would like to add besides the service advisors , seating, and vending machines and coffee/tea are the free ice cream sandwiches....yum (cookies would be nice...again.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 08:44 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MB
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Mickeeta B.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
So Grateful
I'm so grateful for the wonderful care I received by Miguel and Sean. I was so nervous when ai arrived. They calmed me and took great care of me.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 08:41 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MM
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Marion M.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
I enjoy when l step in the door l'm treat like my car will be taken care of. I enjoy when Sean knows who I am even though I don't come that often.He treat me with high respect.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 02:35 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SW
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Steven W.
Leonardtown, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great!
I’d recommend Pohanka to my friends and I loved my experience there but it’s too far from my home and I’ll be using a closer dealership for future services.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/31/2019 02:37 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DB
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Donald B.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service was outstanding. Sean was outstanding
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/29/2019 11:34 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

WC
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Wickey C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The waitingyou're waiting area
The representative is very cordial and respectful to his customers. When leaving my vehicle for service, the representative text me or give me a call to let me know the process that's being done and how long it would take to make the appropriate repairs on my vehicle. He's professional and knowledgeable concerning the operation of my vehicle, thank you very much for your service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/28/2019 02:43 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RS
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Rudolf S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Over all services 7
Timely service and very courteous sales representative.
The place was clean and orderly arranged.

Marie Davenport
Rudolf Schneider
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/28/2019 02:39 PM


 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CW
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Charmin W.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and usually pretty fast
Came in for an oil change , everyone is always pretty friendly, and fast. Its always clean and they offer a complimentary charging station which is a plus. Was going to take the shuttle but opted to stay and wait on my vehicle. Only thing they did not do was wash my car and i was looking forward to it after all the snow. However, It was no big deal but i thought a complimentary wash came with your car servicing. But overall I would come again
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/24/2019 02:56 PM

Thank you for your review. Due to inclement weather, the pipes were frozen during your visit, if you'd like please return and we can give you a complimentary wash! We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KM
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Kevin M.
Clinton, MD
2017 Hyundai Sonata Plu
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service.
Sean was outstanding. Great service rep.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/22/2019 11:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Oxon Hill, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wasn’t a long wait time!
In & out of service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/22/2019 11:31 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/22/2019 11:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
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Carolyn M.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great servive
Sean was extremely personable and had a sense of urgency. I spoke with him via telephone prior to coming and he was very courteous and knowledgeable
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/23/2019 07:44 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RD
gravatar
Richard D.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Simply the best
The value and service are well above standard, as is the vehicles. Thanks for always making the service visits quick and as painless as possible.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/21/2019 11:19 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Kenneth P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service/Great People
As usual Sean was excellent at customer service. In general everyone there is pleasant and helpful
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/17/2019 02:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.