ST

Sean Tolton

ASM

Pohanka Hyundai

Calificación General

4.8

(1327 reviews)

70

Reseñas de Sean Tolton

KM

Karrie M.

Fort Washington, MD

2013 Hyundai Veloster

02/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Advisor

Sean was amazing. Very helpful and knowledgeable. He made sure that I understood all of my service repairs and future repairs that would be needed. I really appreciate the time he took to thoroughly explain.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/21/2019 10:36 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JB

Joseph B.

Washington, DC

2015 Hyundai Sonata

02/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

5 stars out of 5

5 starts out of 5.
Thanks again!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/21/2019 10:48 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

CW

Cecelia W.

Temple Hills, MD

2018 Hyundai Elantra

02/19/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

quick service

Quick service your staff is very polite

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/19/2019 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

CF

Clyde F.

Clinton, MD

2015 Hyundai Genesis

02/19/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

My customer service advisor Sean, told me that my service work would take about an hour and he was correct on the time. He keeps me updated on the work progress as the work is being done.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/19/2019 03:18 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Fort Washington, MD

2017 Hyundai Santa Fe S

02/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficient, fast service as always

Thank you Sean!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/18/2019 03:38 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2015 Hyundai Sonata

02/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Efficient

The service I recieved was good.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/18/2019 03:37 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DT

Doris T.

Temple Hills, MD

2012 Hyundai Sonata

02/14/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Oil change and tires rotation

Sean did and outstanding job in taking care of me while my car was being services. I very upset that my car is not riding the same way it was when i came in to get oil change and tires rotation. Also, as I was leaving out the door to get in my car I was approach by one of your Sales Consultant asking me questions about my car (did I know about the recall on my car) and trying to sell me a new car he went so far as to bring I guess his boss out to my car telling me Hyundal was in need of my 2012 car and they would give me top dollars for my car and put me in a 2019, that did not set well with me at all. I'm a very unhappy customer at this time I have never brought my car in for services and left with something wrong with it. Since my tires rotation when I drive my car feel like its shaking and a pull my car was driving fine when i came in on Tuesday. I feel like someone did something to my car trying to force me in getting a new car. I purchase my car in 2011 and never been approached by a sales consultant until Tuesday as i was leaving. This matter need to be taken care of. Very Unhappy Customer!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/18/2019 03:09 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; Thank you for taking the time to come back and let us service you... the right way!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RL

Ronald L.

Oxon Hill, MD

2013 Hyundai Veloster

02/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Sean has a great attitude and his is very tentative to one needs. He explains what needs to be done and he let you decided if want the work to be done.

My car was serviced in a timely manner and I was satisfied with the work. Service rep explained all that needed to be done before and after the service. Pleasant experience during this visit.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/14/2019 11:08 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RB

Ricky B.

Upper Marlboro, MD

2016 Hyundai Tucson

02/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

From the checkin to the wait to cashing out the service from all involved were five star? Great experience made it easier to pay for the service. I will for sure be back.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/14/2019 11:07 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Clinton, MD

2017 Hyundai Santa Fe

02/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

A1Service

From the time I walked in the door until I walked out, I received top of the line service. Technicians were courteous and efficient. All questions were answered, and I was regularly informed of the status of the maintenance.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/14/2019 09:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

TR

Teresita R.

Temple Hills, MD

2016 Hyundai Sonata Hyb

02/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Pohanka Service

Overall satisfactory

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/13/2019 02:44 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

VW

Veronica W.

Capitol Heights, MD

2015 Hyundai Sonata

02/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Sean was AWESOME!!!

Thank you Sean for your excellent customer service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/13/2019 02:39 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

KA

Kari A.

District Heights, MD

2013 Hyundai Sonata

02/12/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Sean was very kind and provided what I needed to stay there and wait patiently. Thanks Sean!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/13/2019 02:39 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

District Heights, MD

2012 Hyundai Sonata Hyb

02/12/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Happy Customer

I was happy that I was taken care of in a timely fashion.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/01/2019 06:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2017 Hyundai Elantra

02/12/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great

Good service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:37 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Jacksonville, FL

2018 Hyundai Sonata

02/11/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Trip inturption

My 2018 sonota wouldn't start had it towed to the nearest dealer which was pohanka. Sean sent me a text link to contact him if i had any questions. I was given updates about my car until it was ready for pickup.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/11/2019 11:28 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

WS

Whitney S.

Upper Marlboro, MD

2011 Hyundai Sonata

02/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Fast service

The updates and the fast service is the best.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:35 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Fort Washington, MD

2019 Hyundai Sonata

02/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

mrs Ming

you are acknowledge quickly and service does not take all day

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:35 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Washington, DC

2015 Hyundai Equus

02/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Review

My service tech was great it’s a heavy set male that’s at the front desk he doesn’t speak when you enter his demeanor is horrible towards customers and everyone was speaking about it

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/12/2019 06:34 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

VC

Vincent C.

Clinton, MD

2015 Hyundai Genesis

02/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The quality of service and price.

The timely service and attitude with attention to detail provided by Mr . Sean Tolton, Outstanding professionalisms!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/08/2019 05:08 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RICHARD T BRITT

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