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SureCritic / Concesionario Hyundai / Giambalvo Hyundai Of Hanover / RICK MITCHELL
RM

RICK MITCHELL

SERVICE CONSULTANT
Giambalvo Hyundai Of Hanover
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(147 reviews)
73

Reseñas de RICK MITCHELL

BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recomendado
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
BC
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Bonita C.
Westminster, MD
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2021
cliente verificadoCliente Verificado
Categoría: Service
Great service center
We got very good deal on our 2017 Tyson service dept is great I always have wait when drop my car off they get in out fast
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/21/2021
Tipo de Servicio: Repair
Categoría: Service
Service
Got in and out fast
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/22/2021 10:24 AM

Thank you for choosing Giambalvo Hyundai of Hanover! We appreciate your business!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
TT
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Terry T.
Manchester, MD
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Giambalvo Hanover Hyundai
So glad I found this dealership and gave it a try. Everyone is really genuine and down to earth. Very helpful and go out of their way.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
VB
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Victor B.
Gettysburg, PA
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Visit.
Great people, they were on time, car runs better than ever. Great service all the way around.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/22/2021 07:15 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Cliente verificado
Hanover, PA
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
work was performed in less time then originally stated
recently had to take my Hyundai in for a recall......went in to set up appointment and service department personnel were friendly and courteous.....on day of appointment my vehicle was taken in for the work on time and finished 15 minutes less than estimated time stated for the recall.....
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/20/2021 09:47 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Cliente verificado
Glen Rock, PA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowlegable, Friendly
We always have a great experience.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/17/2021 10:41 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
ES
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Elmer S.
Hanover, PA
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service and scheduling
My opinion over all is that the service and personal was very, very good.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/09/2021 01:59 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit. Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
MB
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Mildred B.
Thurmont, MD
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
I have brought my car here for since I bought it here and have always been treated great.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Cliente verificado
Hanover, PA
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Buying Vehicle
Bought a Sonata. My salesman was Erick. He was extremely helpful, knowledgeable and friendly. Even though it was close to closing, he kept on task and got the job done as quickly as possible. Thanks also to the sales manager Cody and the financial person Joe. This is the second car I got and will come again
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Cliente verificado
East Berlin, PA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Masks
The only concern I had is the lack of enforcing a mask policy in your service waiting area, had to share the area with a gentleman who was not wearing a mask and coughing and sneezing, I would think with a pandemic running rampant in this country you would add least have a sign posted stating a mask requirement in your waiting room.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/05/2021 06:43 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
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Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Top Notch Service Department
Love the service department and parts department folks and already starting to look at a new Santa Fe.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 04/01/2021 02:02 PM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
AB
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Arnold B.
Hanover, PA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service Great Staff
Just wanted to continue to say that This dealership is on top of its GAME. Outstanding service and accommodations to its customers. It is actually a pleasure to have my vehicle serviced there. I know that the service department will correct any issues and notify me of any issues to be concerned within the upcoming months. Great Service and Great Staff..........
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 03/29/2021 12:59 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
DT
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Diane T.
Hanover, PA
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Very happy to purchase my brand new vehicle at Hanover Hyundai, the service department really goes all out to please the customer and always leave happy!
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 03/17/2021 10:10 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
SM
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Sarah M.
Hanover, PA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
2017 Tucson
Very satisfied
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 03/17/2021 10:09 AM

Thank you for your business and for taking the time to complete our review of your most recent service visit.  Again, thank you for being our customer and we look forward to seeing you in the future.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
AC
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Alan C.
East Berlin, PA
2015 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 03/16/2021 01:53 PM

I would like to apologize for you negative experience at our dealership. When I spoke with you following your visit I made sure to refund you immediately. If you look at your card statement you will see it credited back. Once again, I apologize for the misunderstanding. I will attempt to reach you within the next few days. We look forward to speaking with you and working towards keeping your business.

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Cliente verificado
Hanover, PA
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
you don't find many places that will go above and beyond for you. Rick is great and I would not go anywhere else. You will not get the service you would at Hyundai.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 03/02/2021 02:09 PM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
MF
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Martha F.
Gettysburg, PA
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Took me for urgent issue same day.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 02/22/2021 08:02 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
PS
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Patrick S.
Hanover, PA
2017 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service and Peace of Mind
I know that bringing my vehicle back to the people who know it best will ensure its longevity. I receive great service, friendly staff and peace of mind. What more could I ask for in a service center.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 02/19/2021 01:46 PM

Thank You!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
RM
gravatar
Richard M.
East Berlin, PA
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Top Notch Service Department
Thanks for the great service... As usual!!!
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
TS
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Tess S.
East Berlin, PA
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always a pleasure
Since I bought my Hyundai Kona here in 2018, I have been very happy with everything! Service is friendly and efficient and my car has given me no trouble thus far.
Recomendado
FRANZ P., Service Manager de Giambalvo Hyundai Of Hanover respondió el 02/09/2021 06:56 AM

Thank you for choosing Giambalvo Hyundai of Hanover!

Franz Pichardo
Service Manager
717-630-8000 x1544
Empleados con los que trabajó
RM
RICK MITCHELL
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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