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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

Reseñas de Ricardo Garcia

BC
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Beth C.
Cave Creek, AZ
2017 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
I took my Hyundai Accent in for an oil change and as always, Earnhardt Hyundai and particularly Ricardo Garcia, my service advisor, were excellent.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/02/2020 09:26 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
AK
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Andrew K.
Scottsdale, AZ
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Like Family
When buying or coming in for maintenance the people at north Scottsdale’s Hyundai dealership make my wife, dog Nick & I feel just like family.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/29/2020 07:14 AM

Thank you Andrew for the wonderful review and recommendation.

Always great to see you and your family (especially Nick), and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
RM
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Robert M.
Gilbert, AZ
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Attitude
Everyone has the Customer Care Attitude, you are the most important person to Them!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/23/2020 01:18 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Phoenix, AZ
2020 Hyundai Kona
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Appointments
The word “appointment” in car servicing might as well mean “hurry up and wait”. I had a 3pm appointment and was told that my car would only need oil change, air in the tires, and a quick check up. I was told about an hour’s wait, which seems typical, but by the 2nd hour, I started to get antsy. Turns out, the car goes to the last spot in a queue. They may stop taking cars @4pm, but they sure as heck don’t try to have your service done by then. It might as well be walk-in only...
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/10/2020 08:49 AM

We are sorry you did not have the perfect experience we want you to have when you come to us for service.

When your appointment was made on Friday the 2nd we had every intention of inviting you in and completing your car in our normal 45 min to 1 hour time frame.  We have 3 dedicated Express Service bays and they are pumping our cars in and out, all day, everyday.  Every once in a while our express racks may become backed up when cars need extra work or attention and likley that was what had happened during your visit.

There is no 'hurry up and wait' attitude here, our sole intent with our Express Service is to get you in, get you out, and get you back to your life.  We know you come a long way from 35th Ave and Happy Valley to service with us and we want to restore your faith that our primary goal is to make every visit you have as excellent as can be.  The obstacles we had this visit are unusual, but if you will contact me directly ahead of your next service I'll make sure it doesn't repeat.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Cottonwood, AZ
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome!
I love this dealership. Mike and Ricardo are the very best. Ricardo should train all service personnel. It absolutely goes above and beyond. He is in the moment with the guest. He has it all.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2020 11:15 AM

What a wonderful review - thank you.

Ricardo is a shining star for sure and we love having him on our team.  We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Phoenix, AZ
2015 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
60K maintenance
Very Friendly and professional
Quality work and on time
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2020 11:18 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to being here for you for the next 60,000 miles and beyond.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
BP
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Bertha P.
Scottsdale, AZ
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The lifters on the hood needed to be replaced and one light bulb for the back up light.
They performed a great job and it was completed within specified time.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/15/2020 10:54 AM

Thank you Bertha for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
AB
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Arina B.
Gilbert, AZ
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Honest - Reliable Service
Our engine went out in our Hyundai and had to tow it to the dealership - Earnhardt Hyundai North Scottsdale - which they replaced under warranty. They completed this ahead of schedule with great communication. They were honest and reliable. Our family really appreciates all they did. Thank you!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/15/2020 11:03 AM

Thank you Arina for the wonderful review and recommendation.

We are so glad we were able to get you fixed up and back on the road swiftly.  We're here for you when you need us and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
KT
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Karen T.
Mesa, AZ
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
KarenT
The service and personnel are the best. Ricardo and Ben always go the extra mile to make sure my experience is pleasant.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/13/2020 08:44 AM

Thank you Karen for the great review and recommendations for Ben and Ricardo.

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Go Broncos!

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SB
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Sam B.
Scottsdale, AZ
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil hanges were very fast..Thx
very prompt
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/01/2020 01:34 PM

Thank you Sam!

We're glad we could help and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JC
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John C.
Fountain Hills, AZ
2020 Hyundai Kona Ev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick Clean Service
Brought the car in. Everyone was wearing a mask following CDC guidelines. Sanitized the key fob before handing it to me. Was in and out in a hour and a half. Great service experience in these strange times.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/22/2020 12:15 PM

Thank you John for the great review and recommendation.  Always great to see a fully electric Kona here in our service department.

We are so happy to be your Hyundai dealer for both of your Hyundais and we look forward to being here for you for all the years, miles, and EVs to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JE
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Jaafar E.
Scottsdale, AZ
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great dealership
Excellent service Ricardo ?
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/20/2020 10:00 AM

Thank you Jaafar.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
PA
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Patrick A.
Scottsdale, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Ricardo!!!!!
Ricardo and most of the employees there ALWAYS go above and beyond for me! We’ve been customers for over 35 years! And that’s why we are so loyal! The only person I refuse to do business with is Norm in service.. had a bad experience years ago and still not comfortable.. Ricardo deserves a raise! ??
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/20/2020 09:59 AM

RICARDO!

We love Ricardo too.  We are so happy to be your dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SK
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Susan K.
Scottsdale, AZ
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ricardo was great!
Ricardo was great!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/20/2020 09:56 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LF
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Linda F.
Cave Creek, AZ
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recent car maintainance
Ricardo took great care of us as usual :-)
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/16/2020 09:17 AM

Thank you Linda for the wonderful review and recommendation for Ricardo Garcia your advisor.

We are so happy to be your dealer for so long and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SG
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Samantha G.
Phoenix, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/15/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Loyal Customer
Ricardo is always helpful and extremely professional. Always gets me in and out in a timely manner.. I would definitely recommend Earnhardt Hyundai service department and Ricardo if you have any service needs!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/16/2020 09:16 AM

Thank you for the wonderful review and recommendation Samantha.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Rio Verde, AZ
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great car and excellent service
Greeted promptly by Ricardo Garcia when I drove up, all worked performed quickly. Courteous and professional.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/15/2020 12:44 PM

Thank you wonderful review and recommendation for Ricardo Garcia.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LR
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Leslie R.
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Trusted Service Dept
Yes, I am one of those people who never went to the dealership for service...until I had some recall work a few years ago and had Ricardo Garcia for my service advisor.

✅ I expect the dealer to perform the work correctly and to stand by it if I’m not satisfied.

✅ The care and courtesy is what makes Ricardo and this dealer worth paying a bit more.

TRUST!!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/13/2020 04:21 PM

Thank you Leslie, what a wonderful review and recommendation for Ricardo Garcia your advisor.

We're glad your first visit made you curious to come back for more and we're glad that Ricardo has shown that we really do care and we'll always be fair for you and your car.

Thank you for choosing us.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LV
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Lee V.
Scottsdale, AZ
2006 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Side view mirror repair
My two service advisors--Nazy Helmy & Ricardo Garcia -- followed through with all aspects of the costs . materials needed and, importantly the length of time to repair my side view mirror ! Actually, the final costs were almost two hundred dollars less than the original quote, that made me happy !!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/13/2020 04:15 PM

Thank you Lee for the wonderful review.

It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DW
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Drew W.
Scottsdale, AZ
2012 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service Experience
Service contact, Ricardo was very helpful. Service was done quickly and driver service home and to the dealer was very much appreciated
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/13/2020 04:11 PM

Thank you Drew for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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