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Earnhardt Hyundai North Scottsdale

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(7,281 Reseñas)
82
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
Reseña Original
Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5
242
Total de ReScores
4.9
Promedio de ReScores
82
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Earnhardt Hyundai North Scottsdale is located on East Frank LLoyd Wright Blvd in North Scottsdale, AZ. We were the #1 Customer Satisfaction dealer for both Arizona and the Mountain States Region last year! We welcome all customers from Phoenix and the surrounding areas. For your convenience, service appointments can be scheduled online Earnhardt Hyundai North Scottsdale is located on East Frank LLoyd Wright Blvd in North Scottsdale, AZ. We were the #1 Customer Satisfaction dealer for both Arizona and the Mountain States Region last year! We welcome all customers from Phoenix and the surrounding areas. For your convenience, service appointments can be scheduled online on our website. ...more

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(480) 922-5200
Opening in 29 minutes
Horario del Negocio

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 6:00 PM
Sun
closed
* Arizona
8445 East Frank LLoyd Wright Blvd Scottsdale, AZ 85260
Reseñas de Departamento de servicio's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(7,281 Reseñas)

CM
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Carlos M.
Phenix City, AL
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/14/2023
0
Categoría: Service
I terrible experience
This dealership had a car I have been looking for with all the amenities so just like any car buyer here I’m sure you can image how I excited I was to finally find “the one” . I contacted them and wanted to proceed forward with purchasing. They said that they work with people out of state all time and they were very friendly. But my issue was with my pre approval and finance…

I have a pre approval ready to buy the car check In hand from a military friendly bank, and the finance team here will not sell me the car with out running my credit…..I have no idea why if someone had check or cash at hand and everything is legit and can be verified why does my credit still have to get ran… I was told this is “protocol with all dealerships”…. I have bought several cars in my life time, local and from a far and NEVER ran into this issue… yes I have had people still try to run my credit but once I verify everything with the bank or hell I don’t even mine waiting till everything is cleared with the bank to receive the car. Most places would want to sell the car but I guess not this place because they are selling loans and not cars. Lastly yes I know you can pull someone credit several times in the month for the same thing with out credit being affected…

Number 1.. even within the month your credit can get pulled enough times that it will affect your credit so don’t let them say they can pull it unlimited times that’s a lie…

Number 2… I am ex military, and if the person at finance was ex military like he said he was he should know giving out PII like your social unnecessary amount of times is definitely something we don’t do.

So yea wasted my time and now must be on the search again thanks…


- CARLOS

ER
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Eric R.
Phoenix, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/23/2023
0
Categoría: Service
The worst
I tried to buy a car from them on the internet and they sold it out from under me. Even with an approved application and deposit. Do not trust these people, they are not honest.

CS
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Craig S.
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/09/2023
0
Categoría: Service
Worst experience ever
Worst service experience ever. Sam/Justin scheduled a Thursday 7:30am appt for me to have my Genesis back to camera checked, and the right turn signal replaced. I showed up Monday morning to pick up my car, and NOTHING has been done, and no Sam/Justin around to explain why. And to think that I was going to have all my service done there. Simple amazing.

BM
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B M.
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/10/2022
0
Categoría: Service
Service
Recently purchased Genesis g90 2019. Brought it in for a service issue and was told, they might get to me in 2 mo. The service at Genesis is sub par and at Earnhardt below par, way below. Employees need training and resources.

HL
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Hyacinth L.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
EXCELLENT
JOB AND SERVICE WELL DONE
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/12/2022 07:40 AM

Thank you Hyacinth for the great review.

We're happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
love my hyundai
I like my hyundai so much I will not buy any other brand.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/12/2022 07:39 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

NB
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Nyla B.
Rio Verde, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great service on free oil change
Great products
Great service
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/06/2022 12:23 PM

Thank you Nyla for the great review and recommendation.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager


JP
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Joseph P.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great general manager
Always top service. Thanks to Mike and Ben.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/06/2022 12:23 PM

Thank you Joseph.

It has been our absolute pleasure to be your dealer and we forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Helpful, courteous
Ben Girard & company keep me updated with any problems & give good options for a solution.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/30/2022 08:41 AM

Thank you for the great review and recommendation for Ben Girard your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/21/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
2
Categoría: Service
Poor Customer Service!
Poor communication and lack of interests in taking care of the customers concerns. What shuttle service?? Gave us bad information and kept us waiting for 2hrs 45min. Don't bother requesting a shuttle it doesn't exist.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/24/2022 07:28 AM

We are sorry our courtesy shuttle did not work out for you this visit.

Generally our shuttle runs throughout the day and we can assure you it really does exist.  Although we do schedule times for you to drop off you vehicle and consult with your advisor, we cannot schedule "times" for our shuttle.  Sounds like an Uber or Lyft would be a better option for you in the future.

Michael Southern
Service Manager

Empleados con los que trabajó

CD
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Carol D.
Cave Creek, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
HIGHLY RECOMMEND EARNHARDT HYUNDAI
I have always enjoyed the service I receive at Earnhardt Hyundai in North Scottsdale. This is the first dealership I have been able to feel comfortable with. It is a pleasure to purchase an auto from Earnhardt as there is no pressure. They are all business while maintaining a friendly approach with their customer's. There are no gimmicks or sleazy sales pitches that are so prevalent at other dealerships. Customer's appreciate this. I have purchased three Hyundais over the years from this dealership. Each transaction has been a complete pleasure. Their customer service has been consistently excellent.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/30/2022 08:38 AM

Thank you Carol what a wonderful review and recommendation.

We are very, very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

DG
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David G.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
First service experience was excellent
Everything worked very well. My service rep, Ricardo Garcia was friendly, efficient and informative. Cost of the 40K service for my Daughter's 2015 Tucson was less than expected. Great first experience.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/14/2022 08:41 AM

Thank you David for the wonderful review and recommendation for Ricardo Garica your advisor.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

BW
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Bonita W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
From beginning to end my experience with the dealership was first rate.
Having had other vehicles and dealing with those other service departments I have to say that everyone at Earnhardt North Scottsdale Hyundai/Genesis was friendly, and very professional. They stand apart and above the other dealerships.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/12/2022 09:57 AM

Thank you Bonita (and Gary), what a wonderful review and recommendation.

We are so happy to be your dealer these many years now and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

MA
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Marlie A.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
What is the Title?
The service was great. Everyone was polite and helpful. The wait wasn’t too long and they did a good job of washing my car after the service.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/12/2022 09:56 AM

Who needs a title?  Not you, and not us.

Thank you Marlie, we are very happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

JG
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Jonathan G.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/27/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional VIP treatment
Earnhardt always makes me feel like I’m there best customer. Quick, easy, painless. My whole family services their vehicles here and we wouldn’t go anywhere else.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 03/12/2022 09:55 AM

Thank you Jonathan for the wonderful review and recommendation.

We are so very happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.