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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(152 reviews)
95

Reseñas de Michael Southern

GB
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Gary B.
Scottsdale, AZ
2022 Hyundai Tucson Hev
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Very Happy
Very satisfied with the care taken to make sure that even the smallest of concerns with the vehicle are addressed
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/26/2022 07:33 AM

Thank you Gary.

We're are happy to be your family's Hyundai dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
TT
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Trista T.
Scottsdale, AZ
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/08/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
10/10
Great work and great service!
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/26/2022 07:31 AM

Thank you for the great review and recommendation.

We are so, so happy to be your dealer and we look forward to being here for you for all the year and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
MR
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Michael R.
Scottsdale, AZ
2008 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Efficient and friendly service!
Mike Southern in service is a fantastic representative of thoughtfulness, customer service and follow through. Mike is hands down the best and most ethical person in the business. Because of his efforts I am a Hyundia customer for life.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/07/2022 11:50 AM

Thank you Michael for the wonderful review.

Always great to hear from our multi-Hyundai families.  We are thankful to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
CF
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Carl F.
Phoenix, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
NATHANIEL F.
My vehicle was out of warranty, and was fixed for free. I am talking about an engine replacement, and only in a few days, with a free loner car from Enterprise.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/26/2022 07:00 AM

Thank you Nathaniel for the great review and recommendation.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.  This was a big one, glad we were able to solve it swiftly for you.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
PM
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Phillip M.
Scottsdale, AZ
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Earnhardt Hyundai offers the best dealer service available
Earnhardt Hyundai in Scottsdale will service your car the way it should be. Honestly and efficiently, and once you drive away you're golden. No bringing it back because they missed something, didn't do the job properly or damaged something else. They really do offer a dealership service experience like no other I've seen and Michael Southern, the service manager, knows his business like the back of his hand.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/15/2022 10:20 AM

Thank you Phillip for the ringing endorsement for our team here.

It has been our absolute pleasure to be your dealer these many years now.  Thank you for choosing us and we look forward to being here for you for all the miles ahead.

Happy Motoring!

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
Cliente verificado
Scottsdale, AZ
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional
When I pulled my car in, an attendant was there immediately. Even though I was there on the wrong date of service, they took care of me without a problem.
Service is the name of the game and they are quite good at it.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/15/2022 10:13 AM

Thank you for the great review and recommendation.

Whenever you're here it is the right date and we're happy to help you whenever you need.  Thank you for choosing us and we look forward to seeing you again next visit (no matter which date that is).

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
Cliente verificado
Chandler, AZ
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Professional and friendly service.
I find their service to be professional and friendly. I would absolutely recommend the service department to my friends and family.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 01/15/2022 10:09 AM

Thank you for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
great product
great car . Fabulous service. Looking forward to get a new Genessis 70 real soon !!
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/23/2021 07:24 AM

Thank you Paddy for the wonderful review and recommendation.

We are so happy to be your Hyundai dealer (and future Genesis dealer) and we look forward to being here for youf or all the years, miles and vehicles to come.

Safe travels and we'll see you in 2022!

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
JP
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John P.
Phoenix, AZ
2014 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Great service
Ive worked with the Earnhardt Hyundai team for the past 8 years. The service and sales department at this dealership is far and away better than any dealership that I've been associated with in owning cars in the valley over the past 40 years. The team here is always prompt, courteous and professional.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/01/2021 09:47 AM

Thank you John for the fantastic review and recommendation.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Huge appreciation - thank you for choosing us.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
LC
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Leslie C.
Cave Creek, AZ
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2021
cliente verificadoCliente Verificado
10
Categoría: Service
True care through follow up.
Mike Southern has followed up on this review and has resolved my questions. I look forward to my next service!
Empleados con los que trabajó
MS
Michael Southern
LC
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Leslie C.
Cave Creek, AZ
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2021
cliente verificadoCliente Verificado
10
Categoría: Service
True care through follow up.
Mike Southern has followed up on this review and has resolved my questions. I look forward to my next service!
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/22/2021
Tipo de Servicio: Maintenance
10
Categoría: Service
Excellent service work.
Work done here is excellent. Very courteous manager and staff.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/23/2021 01:07 PM

Thank you for the feedback Todd.

We've been together quite some time now and we're sorry that lately we've been simply overrun in our service department.  While we continue to look for ways to expand our capacity to meet demand, know that we value you as a customer and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
SS
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Susan S.
Phoenix, AZ
2021 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Top Notch service!
Always the best service at Hyundai North Scottsdale! Thanks to Mike Southern and his team.
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/08/2021 04:13 PM

Thank you Susan for the wonderful review and recommendation.

It has been our absolute pleasure to your your dealership and we look forward to being here for you for all the years, miles, and Sonatas to come.

:)

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
JG
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Jonathan G.
Scottsdale, AZ
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional and caring
The folks at Earnhardt Hyundai in North Scottsdale are always so accommodating. My wife and I both service our vehicles here. Michael Southern is simply wonderful. Thanks again!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/31/2021 09:15 AM

Thank you for the wonderful review and recommendation.

We are so, so happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
MT
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Mccloud T.
Wittmann, AZ
2020 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
the best of the best, including mike southern, the service manager
i take both my genesis g90 and palisade limited here. mike southern is the best service manager in the industry. he is professional, timely, and i feel like i am giving my car to family to be taken care of.

btw, we drive an hour to get our vehicles done here. there are much closer dealerships.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/31/2021 10:36 AM

Thank you for the wonderful review.

We know you come a long way, and I think the count is 4 closer dealership you could go to, so it means that much that you choose us.  Thank you for letting us service your Palisade and your G90 and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
LE
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Lynn E.
Phoenix, AZ
2012 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Air Conditioning Repair
I recently brought my 2012 Accent into dealership as A/C was blowing warm air during week that temps ranged from 114 to 118!!
The A/C tech Danny ran dye test and quickly determined that the expansion valve required replacement. I was impressed that service manager suspected that was the issue after listening to the symptoms and impressed by how quickly Danny ran the test and replaced part.. I was in and out in about 90 minutes. A/C is running so cold now that I have to turn it down.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/31/2021 09:50 AM

Thank you Lynn for the wonderful review and recommendation for Danny Richmond your technician.

We are so happy to be your dealer and we know you come across town and past other dealers to see us, we appreciate your loyaly and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
GP
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Genny P.
Scottsdale, AZ
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great experience!
What a great experience I had recently. I needed to find two cars for my daughters and ended up finding one for myself too. Everyone at the dealership was so kind and helpful! Sales Associate, Brad Burnham made the experience fun instead of stressful. I never felt pressured and we love our cars! Thank you Earnhardt Hyundai of North Scottsdale!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 07/01/2021 08:32 AM

Thank you Genny for the wonderful review and recommendation.

A three Hyundai family - that is fantastic.  Thank you for choosing us and we look forward to being here for all of you for all your Hyundai needs.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
RP
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Richard P.
Cave Creek, AZ
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great place for your service needs
competent staff, friendly staff, comfortable place if one has to wait
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/25/2021 12:09 PM

Thank you Richard for the great review and recommendation.

We are very thankful to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.  Thank you for your patience and understanding this visit we hope to be back up and running at full speed before your next service is due.

Michael Southern
Service Manager


Empleados con los que trabajó
MS
Michael Southern
MD
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Mark D.
Phoenix, AZ
2007 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
THE best Hyundai dealership sales and service in Arizona
Mike Southern and his service team are extremely professional, caring and trust worthy. The only place I would ever take my cars for service with complete confidence. Mike and his team ensure reliability, performance and safety every time they work on my cars. Thank you.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/22/2021 07:58 AM

Thank you Mark what a wonderful review and recommendation.  We've been doing this a long while together and we really appreciate your loyalty.

From the Veloster, to the Genesis coupe, from Santa Fe to Santa Fe to Santa e, it has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
LM
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Leslie M.
Phoenix, AZ
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/05/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Hyundai North Scottsdale Service Department Takes The Bull By The Horns.
The legendary Tex Earnhardt signed off his commercials with his famous trademark slogan "that ain't no bull". And the truth of that statement is evident every time I bring my Hyundai Tucson into Earnhardt Hyundai North Scottsdale. Mike Southern and his Service team get my car in, do the work that is needed on a timely basis and a fair price. There's no attempt to upsell me to something I don't need, or in other words, "no bull". So it is actually a pleasure to bring my car in and leave with the confidence that it was done right.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/14/2021 08:45 AM

Thank you Les.

Always great to see you and we are so happy to be your dealer.  Happy motoring.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
JS
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Jerry S.
Scottsdale, AZ
2018 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service quality
Always a great experience when servicing my Hyundai vehicles. I have now owned or leased 4 vehicles at this location. Professional staff that has taken very good care of my needs!!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/14/2021 08:44 AM

Thank you Jerry for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
MS
Michael Southern
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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