MS

Michael Southern

Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(152 reviews)
95

RW
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ROBERT W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
prompt service
all services done promptly and to my satisfaction
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/11/2015 08:45 AM

Thank you Robert.

Always a pleasure to serve you, thanks for the post and we look forward to seeing you next visit.

Micahel Southern
Service Manager

Empleados con los que trabajó

LM
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LESLIE M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Love This Place!!
Michael Southern runs the best Service Department I have ever seen!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/03/2015 12:56 PM

Thank you Les.

Michael Southern is actually lucky to have a team of great professionals and that makes all the difference.  We are glad to be your dealership and we appreciate the great post.

Michael Southern
Service Manager

Empleados con los que trabajó

NS
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NEMANJA S.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everything
I can say only but the best for this dealership. Even tho i had alot of issues with my vehicle service department never let me down. Norman and Mike Southern are the guys you wana talk to. Always up to the chalenge, proffesional and friendly no matter what. Keep it up ;)
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 05/27/2015 06:46 PM

Thank you Nem.

We are always here for you when you need us.  Thank you for taking the time to post this review and for the praise.  We are very glad to be your dealership and we'll see you again next visit.

Great review, thank you so much.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2015
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service, Great People
All Hail Mike Southern, a great leader to the North Scottsdale Hyundai service department!!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/30/2015 10:32 AM

Great cars, great customers.

It makes it easy to look good when you have a great team surrounding you.  I deserve much less credit than they do, but thank you for the high praise.

Michael Southern
Service Manager

Empleados con los que trabajó

RS
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ROBERT S.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very Pleased
Mike Southern, the Service Manager assisted me. He is very professional and knowledgeable. Everything done right and on time.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/14/2015 08:34 PM

Thank you Robert.

it is our pleasure to serve.  We are glad you choose us to service your Veracruz, and we will be here for you for as long as you keep it, hopefully until Hyundai re-releases it in the future.  We've got you covered until then.

Thanks for the great review and we'll see you down the road.

Michael Southern
Service Manager

Empleados con los que trabajó

JM
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JILL M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2015
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Why Go Anywhere Else?
Friendly but professional; considerate and watchful; sense of humor as people but serious about their business. Couldn't be happier!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 02/09/2015 06:43 PM

Thank you Jill.

We are so glad to be your dealership.  Multiple Hyundais in the family, and longtime loyal supporter, we are glad to be here for you whenever you need us.

Thanks for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

CM
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CHARLES M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Attentive service
This dealership cares about customer service. We dropped by without an appointment to check on a blue link message and was taken care of immediately. Our service manager was very pleasant and knowledgable. The waiting area was terrific with snacks,cold water and a beautiful lounge with flat screen TVs. They definitely turn the tedious chore of bringing in your car for maintenance into a nice experience.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/30/2014 06:49 AM

Thank you Charles for taking the time to post this very positive review for our store.

We are huge fans of  Hyundai Bluelink(tm) and we really appreciate the interactivity it gives us and our customers.

Our lounge was designed to make your time with us as comfortable and pleasant as possible and we're glad you noticed.  Living in Arcadia means you have other Hyundai dealers you could go to just as easily as ours, so it means that much more to us that come to us.

Thank you again for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First Class Establishment
Two visits and consistently treated first class. Highly recommend this establishment.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/25/2014 05:54 AM

Thank you Michael.

It is a long drive up for you to visit us.  We're glad we've made it worth the trip.  We appreciate your business and the great review.

Michael Southern
Service Manager

Empleados con los que trabajó

LU
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LAURA U.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Flexible with scheduling, knows my name, excellent quality work - never a redo and the prices are competitive.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 06/03/2014 05:23 PM

Thank you Wayne and Laura.

We think it is important to take extra special care of our multi-Hyundai families.  We appreciate your business and are always here for you if you need us.

Have a safe trip across the desert, we will see you after you get back.

Michael Southern
Service Manager

Empleados con los que trabajó

SM
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SHAHIN M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good manegment
good
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/22/2014 08:18 AM

Shahin, thank you for the positive review.

It was very nice meeting you and we thank you for the opportunity to work on your Sonata.  Welcome to the Earnhardt family, we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

VF
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VINCENT F.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service and People
Tony Femiano and his team are top notch. We have purchased 2 cars and would recommend Earnhardt to all
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 04/02/2014 09:46 PM

What a great review.

Thank you Vincent for being part of our family, we truly appreciate the praise and the recommendation.

Michael Southern
Service Manager

Empleados con los que trabajó

BH
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BRUCE H.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2013
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Top Notch Service
Car was in for a week for difficult work. Got a call every day from Service Manager Mike Southern with updates. Great service!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/11/2013 07:22 AM

Bruce,

Thanks for the great review.  Such a challenging repair, thankfully conditions like that are very unusual for Hyundai.  We really appreciate all your patience while you were without your Genesis and we were very glad to deliver it back to you in perfect working order.

We look forward to seeing you again in the future, let's hope for regular simple service, but if you want to challenge us again, we'll be up for it.

Thanks again for the great review, we appreciate it very much.

Michael Southern
Service Manager

Empleados con los que trabajó

BW
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BOB W.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2013
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Always found service advisors courteous and helpful. All work done in good order.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/07/2013 07:33 AM

Bob,

It has always been our absolute pleasure helping you with your Sonata, and it looked great after the detail this last visit.  2007 with only 65,000 miles on it, keep up the great work, we look forward to serving you for many years and miles to come...

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.