JASON COBURN

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Thank you Randall for the amazing review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Lanny - we'll figure this out.

Enjoy your holidays and we'll catch up after the first of the year.

Michael Southern
Service Manager

Thank you for the great review and recommendation for Jason Coburn your advisor.  Fantastic timing on the recall notice for your trunk and we're glad Jason was able to get you in, get you out, so you could get back to your life.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Alexandros, we're sorry you felt disrespected after your interactions with Ricardo and the sales managers.

We've been together a long time now, with both the Santa Fe and the Tucson and we really do appreciate your business, we're very sorry you left here with any other impression.  Jason Coburn who you worked with this visit, was the original service advisor for your first oil change on the Santa Fe all the way back in 2015, I know he wouldn't have wanted you to leave with any bad feelings.

We really are sorry this wasn't the experience we want to deliver and we'll use this to coach our team members to do better.

If there is anything we can do to help make this visit up to you, please let me know.

Michael Southern
Service Manager

Thank you for the positive review and recommendation.

We did have to alter some of our ameneties due to Covid and we look forward to restoring our full compliment when it once again seems safe to do so.  In the meantime, we still offer a comfortable lounge, a kids playroom, coffee, snacks, WiFi and private work areas.  If you feel we're missing something in particular please let any our team know, for our guest who do wait, we want to make your stay with us as comfortable as possible.

Michael Southern
Service Manager

We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Alexandria (and Preston) for another fantastic review.

I promise it has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years and miles ahead.  :)

Michael Southern
Service Manager

Thank you Claudia for the amazing review and recommendation.

It really has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and (one day) new Hyundai to come.

Michael Southern
Service Manager

Thank you James for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to being here for you and your Tucson for all the years and miles ahead.

Michael Southern
Service Manager

Thank you for the great review and recommendation.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

P.G. this is very curious.  Our technician had clearly noted that he had rotated the tires, so we are at a loss to understand or explain how it could be that he did not.

Your complimentary maintenance plan from Hyundai does cover oil changes and rotations every 7,500 miles and we automatically include that in any of those services we do for you.  

Of course we want to address any unresolved issues from your last visit, and as your closest Hyundai dealer, we do want to be here for you whenever you need us in the future.  This visit's software update and basic service should not have been an issue for you or for us and we're sorry we left you with such misgivings.  We would like to make this right, I will try reaching out to see how we can get our relationship back on track.

We're sorry you had such a poor experience, we'll try to find a path forward for both of us.

Michael Southern
Service Manager

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you Jonathan for the wonderful review and recommendation.

It has been our absolute pleasure to be your dealer for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Thank you Teresa for the wonderful review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Susan for the amazing review and recommendation for Jason Coburn your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Thank you Ronald for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager