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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

Reseñas de Ricardo Garcia

Cliente verificado
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Elantra Service
Everything was very well done. Service adviser, Rodrigo, was really great.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/13/2017 07:55 AM

Thank you for the excellent review and recommendation for Ricardo your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
PB
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Pat B.
Scottsdale, AZ
2013 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service, after appointment was made in person
I took used car I bought in for service under warranty. Tried calling but finally walked in to set up appointment.
Recalls were covered, no issues found.
Found pricing for potential work (brake pads) to be a bit high.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/12/2017 07:58 AM

Thank you for the positive review.

We and glad we could help but are sorry you had to walk in to schedule service, that is certainly not normally the case here. 

You should know that our price for brake pad replacement using genuine Hyundai parts, including resurfacing of brake rotors using an on car lathe is very competitive.  While there may be cheaper brake jobs out there, this is definitely one area of your vehicle's maintenance we would not recommend seeking the cheapest alternative. 

There really is no subsititute for genuine Hyundai parts and work performed by a certified Hyundai technician for this particular service item.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2008 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Excellent service always provided.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/11/2017 08:38 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
MR
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Michael R.
Phoenix, AZ
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt professional service
Nice work!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2017 03:26 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
AC
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Allison C.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great customer service
Ricardo is great. Very professional, accommodating and goes the extra mile.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2017 07:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
PS
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Peter S.
Scottsdale, AZ
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The personnel!!
Mr. Garcia is ALWAYS so helpful and makes us feel like we truly are part of the Hyundai family.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2017 07:54 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

When you're here, you're family and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
MM
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Michael M.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not dkung
Great as usual
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2017 07:51 AM

Thank you for the great review.

We are not sure what dkung is but we are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Dallas, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great and fast service
Good job
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/08/2017 07:41 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
CD
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Carol D.
Cave Creek, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Always greeted warmly, like a family member, not just a customer. Service is always very timely & done correctly. Love this dealership. Have purchased 2 Hyundais from this dealer & will continue to do so in the future.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/06/2017 10:06 AM

Thank you for the excellent review.

When you're here, you're family.  We appreciate your loyalty over the years and love having you share your feelings about working with us.  We are happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Don’s rating
I would definitely recommend this dealership
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/06/2017 10:02 AM

Thank you Don, we really appreciate the endorsement.

It is our pleasure to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
TH
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Tom H.
Phoenix, AZ
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Steller Earnhardt Hyundai Service
I learned from my past experiences with "other dealers" that there is really only one honest, reliable and customer oriented dealer in the Valley of the Sun and that is Earnhardt Hyundai. There transparent sales to stellar service will keep me coming back. Thanks especially to the service director MICHAEL SOUTHERN who epitomizes all that is good about this dealership.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/05/2017 07:50 AM

Thank you Tom what a wonderful review.

Truly it is our pleasure to be your dealership and we apprecaite even more that you pass two other closer dealers to see us for sales and service.  Thank you for choosing us and we look forward to service you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Cave Creek, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
ERNHARDT hYUADAI
great courteous service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/04/2017 12:58 PM

Thank you for the great review here and on Google+!

We are happy to be your Hyundai dealer for both your Hyundais and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DM
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Daniel M.
Scottsdale, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Easy and friendly
Never any hassle, they really take care of the customer.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/04/2017 01:00 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DF
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Douglas F.
Cave Creek, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Best service team in town, extremely accommodating, knowledgeable, professional and stand by their word. Would not take my car anywhere else.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 12/04/2017 07:32 AM

Thank you for the fantastic review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
VC
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Vanessa C.
Phoenix, AZ
2016 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Need organization!
Just would like to know the number that a person will answer the phone.
No Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/29/2017 08:41 AM

Vanessa,

The very best number to reach your advisor Ricardo is 480-368-6711, if he happens to be helping another guest, our voice mail system will take your message and he will be alerted that he has a message.  Also, we are always online at www.northscottsdalehyundai.com or even easier may be to use the Bluelink button on the rearview mirror of your Sonata or even the myhyundai app on your smart phone. 

We've tried to cover all the ways our customers want to reach us, still it is true we have been busier than normal at times lately, and we are sorry it was harder than normal to reach us for this visit. 

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Please see previous survey.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/28/2017 06:55 AM

Thank you for the positive review and previous survey.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SM
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Steve M.
Scottsdale, AZ
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Makes it easy to have auto serviced.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/27/2017 07:35 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JT
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Jeffrey T.
Mesa, AZ
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Ricardo was great
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/24/2017 01:36 PM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
FG
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Frank G.
Phoenix, AZ
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very Attentive
I value the attention that I received given some previous experiences that were less than excellent. I feel that Hyundai is going above and beyond to ensure I have positive experiences moving forward and I appreciate that!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/24/2017 06:43 AM

Thank you for the great review.

Continuous improvement is our goal and we are committed to making sure your experience with Hyundai is 5-star all around.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Prior Lake, MN
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Experience
Friendly and accommodating staff. Good waiting area and clean restrooms. Service rep kept me informed during my wait.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/21/2017 07:50 AM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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