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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

Reseñas de Ricardo Garcia

Cliente verificado
Scottsdale, AZ
2012 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/07/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
52500 Mile Service
Uneventful which is always good.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/08/2017 07:32 AM

Thank you for the positive review.

Sometimes uneventful is just perfect.  We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Phoenix, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was grear
Service was great
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/06/2017 06:17 AM

Thank you for the grear and great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SE
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Stacey E.
Phoenix, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Excellent service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/06/2017 06:16 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Chandler, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
comfortable place
Great job.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/06/2017 06:16 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DB
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Dana B.
Scottsdale, AZ
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Timely and took care of it.
Great
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/03/2017 08:00 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
CL
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CHARITY L.
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
Wonderful service. Everyone was great! Ricardo was excellent. Only complaint is that I've received 3-4 emails after and a phone call asking about the service and I keep filling out the same survey. It's becoming annoying.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/03/2017 07:56 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LJ
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LAURIN/KENNETH J.
2015 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great dealership, just a little far.
The dealership is clean, professional and work is done in a timely manner. It's just a little far for me to drive to often.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/02/2017 07:59 AM

Thank you for the 5-star review and for driving so far to see us.

One day we may open up a location in New River, but until we do, we'll do our best to be here for you when you need us and to make it worth the drive.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
AS
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Alexia S.
Peoria, AZ
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly & Fast
The customer service!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/02/2017 07:57 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
AP
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ARTHUR P.
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good people
The best
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/01/2017 10:55 AM

Thank you for the great review!

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2011 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good first experience
Just moved to AZ. Good experience with the 1st car service at this dealership.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/01/2017 09:16 AM

Welcome to Arizona!

We're glad you had a good first experience and we look forward to being here for you whenever you need us.  Enjoy our "winter' and we'll see you again next visiti.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DD
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DAVID D.
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change experience
Upon arrival, my service representative promptly greeted me and was very pleasant. While waiting for them to service my car, I got to relax and enjoyed watching television and their delicious coffee.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/01/2017 09:14 AM

Thank you for the wonderful review.

It is our pleasure to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
CB
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Carlos B.
Scottsdale, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Oil change and trunk would not open!
No appointment but it was my only day off and they made me feel welcome for service!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/01/2017 09:13 AM

Thank you for the great review.

Surprises happen to us all, we're glad we were able to help on short notice and we'll look forward to seeing you again next visit under any circumstances.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JF
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Joan F.
Paradise Valley, AZ
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service manager
Very thorough and complete
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/31/2017 10:46 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
EE
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Emofuwo E.
Phoenix, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Wonderful people
Great customer service from my advisor,always willing to provide anwers to question & very friendly & polite
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/31/2017 08:41 AM

Thank you for the wonderful review.

When you're here, your family and we are very happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Henderson, KY
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Ricardo! He is great, excellent communication, really cares about the customer. Detailed, professional. Best service experience I've ever had anywhere.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 09:07 AM

Thank you for the excellent review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Genesis dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
PG
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Phyllis G.
Scottsdale, AZ
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recent visit
Ricardo was my service agent & he was exceptional ! I relayed to him how difficult it was to get through to service & that Blue Link at one point.wasnt able to help with appt because they too had great difficulty ! With the amount of volume that this dealership does, the service dept need to be equipped to handle the calls & service needed . With that being said, Ricardo went above & beyond. I love Hydundai & this dealership & I want to be able to continue doing business there!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 09:09 AM

Thank you for the wonderful review despite the difficulty getting through to us you experienced this visit.

We have taken steps to improve our availabilty and we expect your next visit to go much more swiftly.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
RJ
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Rae J.
Phoenix, AZ
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Review
Good service and prompt
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/30/2017 09:20 AM

Thank you for the 5-star review.

We are happy to be your Hybrid dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The personal attention
Excellent personal service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/27/2017 04:37 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
TA
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Tiffany A.
Scottsdale, AZ
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service, easy to work with
Ricardo was super. So easy to work with, and everything was completed on time as stated. Will be back for sure.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/26/2017 01:46 PM

Thank you for the great review and recommendation for Ricardo Garica your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DM
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Dave M.
Phoenix, AZ
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
EVERYTHING EXPECTED... AND MORE!
I had a few squeaks and rattles that were effectively addresses, even though, unbeknownst to me, this is only to be addressed with in the first 12 mos/12k miles...who knew? The 30k mile service was performed quickly and a leak was found in the windshield washer pump - replaced under warranty. They took care of a recall, and 2 campaigns that I knew nothing about. They even included a decarbonization process to the combustion chambers. This is a significant performance enhancement that I have paid additional to have done elsewhere. Ricardo Garcia was professional and efficient, while maintaining a sense of personal caring for me and my vehicle. The car was at the dealer overnight and was washed the night before I picked up the car. When I went to get in my car to leave I notice that is was covered with dust. I mentioned it to Ricardo and he said to give him a few minutes to get it rewashed. He immediately drove the car off, and it was back within 5 minutes... amazing!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 10/26/2017 01:54 PM

Thank you Dave for the wonderful review.

Helping you keep your Hyundai in top shape is what we're here for and we're glad Ricardo was able to go the extra mile and exceed your expectations.

We are very happy to be your dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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