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SureCritic / Concesionario Hyundai / Earnhardt Hyundai North Scottsdale / Ricardo Garcia
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Ricardo Garcia

Earnhardt Hyundai North Scottsdale
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1198 reviews)
92

Reseñas de Ricardo Garcia

Cliente verificado
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
friendly, polite and timely
friendly, polite and timely - made the visit pleasant
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/05/2019 09:51 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Sedona, AZ
2016 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great communication and attention to details
Great and fast service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DK
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David K.
Queen Creek, AZ
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thorough and professional
Great job and very thorough
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/12/2019 11:37 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ricardo explained Everything to me and was so friendly and so nice!!
Loved the service the
Minute I pulled up I was greeted with a friendly service man. He cover my seat and floor which impressed me because the last time I had service in California my front mat was full of grease!! Also Ricardo my tech was so very nice!!! Great Service!!!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:30 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
ES
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Erwin S.
Gilbert, AZ
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Malfunctioning latch on my Sonata fixed perfectly!
I called Earnhardt Hyundai service department regarding the malfunctioning of the latch in the trunk of my Sonata. Ricardo Garcia called me back and explained to me that it was covered by vehicle warranty. He instructed me what to do with the latch to prevent the trunk from opening while driving and have me come for a service right away. The latch was replaced. It works perfectly now and the car was returned to me washed and clean. Kudo to Ricardo and thank you for other team members at Hyundai service department. Keep up the excellent work!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:30 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Phoenix, AZ
2016 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2019
cliente verificadoCliente Verificado
Categoría: Service
Thank you Ricardo
Was surprised to get a call today from my service advisor. He wanted to apologise for being so busy checking me out after my most recent oil change and wanted me to know that he would be sure to take time with me each time the car came in for service. I am a senior woman and can now rest assured that Ricardo will make sure I understand that my car is getting everything checked out and "good to go" each time I bring it in. This will give me peace of mind. I love my Hyundai and feel safe driving it. Thank you, Ricardo!
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/02/2019
Tipo de Servicio: Maintenance
Categoría: Service
Not as expected
Service advisor very rushed...hardly had time to speak with me...but oil change performed timely and car washed.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/03/2019 01:21 PM

Thank you for your feedback.

Even when we're busy, we want you to have an excellent service experience in our store.  We are glad the work was done timely and the wash was fine and we hope to be back to form by your next visit.

Feel free to contact us ahead of your next visit and we'll take extra steps to make sure everything goes as expected for you.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
SM
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Steve M.
Scottsdale, AZ
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always The Best!
Never any issues, thank you Mr Ricardo Garcia.
You guys rock!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:28 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
DB
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Donna B.
Scottsdale, AZ
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/29/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ricardo, my service advisor
Ricardo is the most pleasant service advisor I have ever encountered!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:27 PM

Thank you for the great review and recommendation for Ricardo Garcia your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
Cliente verificado
Phoenix, AZ
2015 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great work and timely done
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
RS
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Robert S.
Scottsdale, AZ
2012 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy Again!
2102 Veracruz serviced since new at Earnhardt Hyundai. Knows no other place. Return because of the care it is given and the honesty of the Team there.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:13 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
ND
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Nigorakhon D.
Scottsdale, AZ
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/26/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Thank you, Ricardo for excellent service!
Ricardo, Thank You for always being so professional and helpful! With much appreciation of the excellent customer service you provide!
Nigora DaCorte/Yuldasheva
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:10 PM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
JT
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Jeffrey T.
Mesa, AZ
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Hyundai North Scottsdale Service
The service department, Ricardo Garcia, is the best. Honest and upfront with all dealings. I wish I could take my wife’s Lexus (next vehicle will be a Hyundai) there.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:06 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Service Advisor was very knowledgeable about my car.
ServiceMy Service Advisor, Ricardo Garcia was very attentive to my requests. That's the main reason I se your service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:06 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
FP
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Frank P.
Florence, AZ
2016 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:06 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
LB
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Luci B.
Scottsdale, AZ
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Totally 5 stars
Customer service excellent, comfy chairs and relaxing atmosphere while waiting, plus they let you know when your car is ✔done!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 09/25/2019 03:05 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
RS
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Robert S.
Scottsdale, AZ
2012 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always a pleasant experience
My Service Adviser is Ricardo. He is very thorough and professional, and pleasant to do business with. He takes care of my car as if it were his own.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/22/2019 01:45 PM

Thank you for the great review and recommendation.

We are happy to be your dealershipo and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
DL
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Donna L.
Carefree, AZ
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They take care of you immediately upon arrival, and are whisked into the service representative, who was expecting your arrival.
Pleasant, accommodating, great coffee, and swift servicing! It does not get better!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/22/2019 01:44 PM

Thank you for the great review and recommendation.

We are happy to be your dealershipo and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Cliente verificado
Scottsdale, AZ
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
NA
NA
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/22/2019 11:51 AM

Thank you for the 5-star review.

NA
NA

Michael Southern
Service Manager

Empleados con los que trabajó
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Ricardo Garcia
LD
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Logan D.
Scottsdale, AZ
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent cust. service
Always go above and beyond to accommodate you.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/22/2019 11:51 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
KD
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Kathleen D.
Fountain Hills, AZ
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Waiting
Waiting time was minimal,plenty of seating .friendly atmosphere
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 08/22/2019 11:51 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
avatar
Ricardo Garcia
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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