MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

CS
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Cavin S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good
none
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/03/2017 08:46 AM

Good morning Cavin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KP
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Karen P.
Fort Worth, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Disappointed again
Never never ever ever ever ever ever ever will Hiley get my business
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 06:37 AM

Good morning.  I apologize for the misunderstanding. Mary and I would like to sit down and visit with you about this situation.  I've never met you and have only spoken to you on one occassion over the phone.  After 16 years of service in this industry, my word and reputation are much more valuable than $200.00.  I'm sure that we can get this sorted out. 
Mary or I will contact you later this morning to discuss further.

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Service and support were great.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/03/2017 08:43 AM

Good morning John.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RF
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Ronald F.
Duncanville, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Dealership
Great bunch of people from parts to service. All are great to deal with.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/01/2017 03:37 PM

Good afternoon Ronald.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Thank you for the kind words.  I'm happy to hear we continue to provide great service for you. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DB
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Diana B.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
.
.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/30/2017 10:33 AM

Good afternoon Diana.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt and friendly service
Prompt and friendly service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/26/2017 11:25 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  I'm happy to hear you had such a pleasant experience.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CB
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Charles B.
Hillsboro, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
a
a
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/26/2017 12:59 PM

Good afternoon Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate you choosing Hiley Hyundai. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

RG
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Russell G.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Russell
The people there are friendly
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/26/2017 02:58 PM

Good afternoon Russell.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I'm happy to hear that we provided you with friendly service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KJ
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Kelly J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and honest
Great people
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/26/2017 03:03 PM

Good afternoon Kelly.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I would have to agree with you, Mary is A plus! 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CA
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Chris A.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
This was a great experience they even had a loaner for me to use while my was being serviced.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/26/2017 03:14 PM

Good evening Chris.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

It was a pleasure talking with you this evening.  I appreciate the clarification on the "Recommended" selection on your survey.  I figured that must have been a mistake.  Thank you again for the opportunity to be of service to you.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RS
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Robert S.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A dealer that you can trust
Did not try to sell you more than what was needed...very friendly people too
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/21/2017 11:01 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Thank you for your trust in Hiley Hyundai and your continued patronage.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RB
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Regina B.
Fort Worth, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convience
The service was great and Ms. Mary' s Customer Service was great.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/19/2017 07:01 AM

Good morning Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear you received great customer service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DG
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Dale G.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Courteous service
Prompt and polite
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/19/2017 06:59 AM

Good morning Dale.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CB
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Charles B.
Crowley, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Repare to steering column bushing.
The service was great but pricey. I have another mechanic that I use for normal maintenance and inspections, but he recommended I use the dealer service for this particular problem with the steering column.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/19/2017 06:58 AM

Good morning Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

With today's vehicles, they have more technology and are more complex than years past, so I can understand your concern on how the repairs can be more than expected.  We always try to be competitive with other dealers and provide special offers via the website or mailer to accommodate our clients for their service needs.  We value your business and appreciate you choosing Hiley Hyundai.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AS
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Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt courteous service
Same as previously stated
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/19/2017 06:46 AM

Good morning Annette.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I'm very happy to hear that you received prompt and courteous service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

SG
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Sara G.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly workers
I got greated with good attitude and great service they explain everything that my car needed
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/17/2017 08:02 AM

Good morning Sara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado
Meridian, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great!
Pleasant upon arrival. All service was explained to my satisfaction.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/14/2017 06:47 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CJ
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Carolyn J.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convienent to Cleburne, Tx. Have loved our Hyundi Veracruz, but now out of warranty, so will seek cheapest repair service.
Yes,
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/14/2017 06:44 AM

Good morning Carolyn.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Although we may not be the cheapest, we are competitively priced and offer various coupons on-line and via mailers to accommodate our clients.  Keep in mind, the cheapest price does not always equal to the best quality of work for your vehicle. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

BB
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Barbara B.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
bjb
very good and very nice people
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/14/2017 06:40 AM

Good morning Barbara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SR
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Sharen R.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast, friendly and clean
Did not have an appointment but they got me in without a long wait. The waiting area was clean and the staff is very courteous .
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 01/14/2017 06:37 AM

Good morning Sharen.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We make every effort to accommodate our clients whether they have an appointment or not.  I'm happy we were able to complete your service in a timely manner.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.