MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

CS
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Cavin S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good
good
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/13/2017 07:31 AM

Good morning Cavin.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Breckenridge, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Very helpful when my car had a problem with a steering wheel.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/07/2017 10:44 AM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SB
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Stephen B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional and Friendly
Great customer service!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/06/2017 07:45 AM

Good morning Stephen.  We appreciate the kind words.  
Thank you for taking the time to complete the survey.  Client feedback is very important to us as we strive to provide Excellent Customer Service.  

We look forward to exceeding your service needs for many years to come. 

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

NF
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Neira F.
Keene, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
went with the low tire pressure message on dash board came out with the same message.
I do not believe they check all that they offer 27 point inspection and oil change in 15 minutes. I can wait 30 and be sure all my liquids and my tires and etc are ok.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/06/2017 07:43 AM

Good morning Neira.  Thank you for taking the time to complete our survey.  Client feedback is very important to us. 

I apologize that the TPMS light was not reset prior to you leaving the dealership.  Some models require the vehicle to be driven a certain distance and/or certain speed to be reset.  

If you are still having issues with the TPMS light, please do not hesitate to come see us at your convenience.  

Kind regards, 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RL
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Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!
I would recommend for service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/01/2017 02:45 PM

Good afternoon Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We certainly appreciate the kinds words and the recommendation!

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A great repair experience
Skillful,timely,professional service was the benchmark of my visit.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/25/2017 07:16 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

So happy to hear you had such a pleasant experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JC
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Jason C.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great
Great service and customer service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/24/2017 02:51 PM

Good afternoon Jason.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mileage check
I had no problems getting my mileage read for the reimbursement program.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/23/2017 07:54 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A
A
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/23/2017 07:55 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
2016 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great staff!
Quick and reliable service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/22/2017 12:21 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CB
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Charles B.
Hillsboro, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
tuscon
great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/14/2017 10:11 AM

Good afternoon Charles,  

I would like to personally thank you for being such a loyal customer and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

HH
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Heather H.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast Service
In and out fast.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/14/2017 10:08 AM

Good afternoon Heather.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear that you were in out in a timely manner.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

GH
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Geraldine H.
Burleson, TX
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary
Great
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/14/2017 10:04 AM

Good afternoon Geraldine.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  We appreciate your kind words.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast Service
Service was completed sooner than expected. Service manager did not push to perform unnecessary additional services. I appreciate the car wash and vacuuming.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/11/2017 01:37 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we exceeded your expectations. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
2017 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Slow but trustworthy
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/08/2017 12:09 PM

Good afternoon and thank you for your feedback.  I apologize that you felt the process was a little longer than you expected.  Part of that process includes a complimentary car wash, all done by hand.  Since we don't have a drive thru car wash, our complimentary car wash and vacuum take a little bit longer than normal. 

Again, thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

AW
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April W.
Maypearl, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mandy was wonderful
Wonderful
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/08/2017 08:56 AM

Good morning April.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

VO
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Victoria O.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It's quiet
Service is friendly
Not so much salesmen
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/06/2017 01:38 PM

Good afternoon Victoria.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Happy to hear that we were friendly to you on your visit. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DA
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David A.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The location and friendly staff
The employee that I dealt with was very pleasant and knew her job.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2017 06:00 AM

Good morning David.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and we appreciate the kind words.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

MR
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Michael R.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
They do the job you ask them to do without trying to run the bill through the roof. If they find something extra that needs to be done, there is no pressure to do it on that trip, assuming it is not a safety related issue. Straightforward, honest service... can't ask for more.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2017 05:17 AM

Good morning Michael.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We appreciate the positive feedback and kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RS
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Robin S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary
She is awesome. Place is very clean, everyone is so nice. Great experience
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2017 05:15 AM

Good morning Robin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.