MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

AD
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ASTONIDA D.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
As Promised
Service was completed in a timely manner.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/01/2017 02:16 PM

Dear Astonida,

Thank you for the kind words.  You did get her name right.  Glad we could accommodate you in a timely manner. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

JB
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Jennifer B.
Crowley, TX
2015 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
The service department is always friendly and proficient. I like being able to book an appointment and they get my car in right away.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/01/2017 02:31 PM

Good afternoon Jennifer.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

FR
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Freida R.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hiley Hyundai
it was great Thanks
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/01/2017 02:33 PM

Good afternoon Freida.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate your kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/28/2017
cliente verificadoCliente Verificado
Categoría: Service
retraction
After speaking with Mary my concerns were resolved.
Recomendado
Empleados con los que trabajó

Cliente verificado
Mansfield, TX
2016 Hyundai Sonata Hyb
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/22/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Too much time waiting
Too much time waiting
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/28/2017 01:38 PM

Dear Valued Client,

My name is JD Kimbrough and I am the new Service Manager at Hiley Hyundai.  I appreciate your feedback and do apologize that you felt it was a longer than normal wait time. 

I would like to speak with you to discuss further.  I will contact at the number on record.  If for some reason I miss you, please call contact me at the dealership at your earliest convenience. 

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

VT
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Valerie T.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The people
It's always a pleasure to visit this facility. Service is fast, efficient , professional, and friendly. Trustworthy and dependable. ..never high pressure.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/22/2017 01:59 PM

Good afternoon Valerie.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Again, thank you for all the kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/28/2017
cliente verificadoCliente Verificado
Categoría: Service
retraction
After speaking with Mary my concerns were resolved.
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/22/2017
Tipo de Servicio: Maintenance
Categoría: Service
lack of concern for customer
Dealership decided to reduce the air preasure in my tires. This cost me fuel mileage plus th anxiety of thinking something was wrong with the car. they have no addressed a seat and paint issue with the vehicle. I am sad to say I will no long use this dealership I also fully intend to not purchase another Hyundai at this time.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/22/2017 08:24 AM

I apologize for the experience that you received.  I understand that you have already spoken with Mary and explained the issue with the tire pressure.  With seeing so many clients, we sometimes have to be reminded when there is a special circumstance. 

I appreciate you taken the time to visit with Mary and for your understanding. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

WR
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Wendie R.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car fixed from rat chew and tire replaced
Wendie rambo
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/22/2017 01:39 PM

Good afternoon Wendie.  It was a pleasure working with you.  Glad we were able to help you out with the rodent issue.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LR
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Linda R.
Benbrook, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/16/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hiley Hyundai
Customer service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/17/2017 10:19 AM

Good morning Linda.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear that you were very pleased with your service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenience and friendly
Great Place
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/16/2017 06:29 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  I'm hapy to hear we provided convenient and friendly service. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

WH
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WANDA H.
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Friendly, fast service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/14/2017 07:19 AM

Good morning Wanda.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience


I'm happy to hear that you always have great service.  Thanks for the thumbs up!!  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RE
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Roberta E.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service review
Quick service, nice people
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/14/2017 07:14 AM

Good morning Roberta.  Thank you for the kind words. 

My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MC
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Mary C.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Experience With my Hyundai Dealer
It's a very pleasant place to go, everyone is so helpful.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/14/2017 06:47 AM

Good morning Mary.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MG
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Maritza G.
Cleburne, TX
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not satisfied
I will not bring my car here anymore if I can help it.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/14/2017 07:07 AM

Good morning Maritza,

I apologize that you feel your questions were not answered.  If you would like us to address the grease spot on the visor and the carpet issue I would be happy to do so. 

You can contact me here at the dealership if you would like to get those items handled.

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RA
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Raymond A.
Burleson, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
What you would expect
Everything as expected.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/07/2017 03:05 PM

Good afternoon Raymond.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.
I'm happy to hear that we met your expectations.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

TS
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Tony S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Helpful staff
Friendly and helpful staff
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 07:02 AM

Good morning Tony.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear our staff was friendly and helpful during your service visit. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CS
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Charlene S.
Kennedale, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly
Staff was very polite and friendly
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 07:00 AM

Good morning Charlene.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate your kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
2011 Hyundai Elantra To
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service department went beyond the extra mile
The service department stayed open late to make sure that required service was completed the same day. I was very impressed by the customer service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 06:46 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

When it comes to client safety, you just can't put a time limit on it.  We are happy to go above and beyond to keep our clients and their families safe on the road. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado
Everman, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service Dept.
They are willing to work with you to get the best price for repairs. Allowed the purchase of after market parts to save money and use the lowest repair coupons from other dealers. Thumbs up!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 06:42 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I do apologize that the steering wheel was not straight when completing the alignment.  I appreciate you allowing us the opportunity to make it right for you. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everyone was nice
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/04/2017 06:39 AM

 Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear that our staff was courteous on your visit.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.