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SureCritic / Concesionario Hyundai / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Reseñas de Mary A Carter

WS
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Wednesday S.
Crowley, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall
Quick and easy
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/06/2018 10:39 AM

Good afternoon Wednesday.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
DM
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Deborah M.
Lake Worth, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/05/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service.... friendly
I took my car in for the recall I did not have an appointment they were very friendly got me in and out in a short period of time
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/06/2018 10:38 AM

Good afternoon Deborah.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
JF
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John F.
Crowley, TX
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
I brought my car in for 60,000 mile checkup. Normally I would expect to wait 4-6 hours for this major service. It was completed in 2-1/2 hours! Not only expediate but they provided me with an empty office and desk where I could setup my laptop and continue business as usual.
My daughter has an Elantra as well and they treat her just as kindly. She loves it.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2018 01:22 PM

Good afternoon John.  Thank you for trusting in Hiley Hyundai for all your recommended maintenance services.  

Happy to hear you were able to be as productive as we were on your vehicle! 

We look forward to exceeding you and your family's expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2013 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Prompt service and knowledgeable service representative
My car was serviced very quickly, the techs diagnosed a problem and repaired in no time. The service representative was friendly and knowledgeable.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2018 01:23 PM

Good afternoon.  Thank you for the kind wards.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
KM
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Kae M.
Burleson, TX
2013 Hyundai Elantra Gt
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Convenient to locate;
Appreciate the car wash and suggestions for other services recommended.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2018 01:18 PM

Good afternoon Kae.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
SM
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Susan M.
Crowley, TX
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Repair
Took my car to get the a/c fixed. It was done quickly everyone I spoke to was professional and helpful.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/03/2018 01:17 PM

Good afternoon Susan.  I hope you are enjoying this beautiful weather this weekend.  Looks like the A/C was repaired just in time.  

Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
RB
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Robert B.
Joshua, TX
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change, car wash, and vacuum.
Happy with the service and the appearance of my vehicle when the service was completed. Thank you all for your kindness. It was well worth the trip.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/24/2018 09:42 AM

Good morning Robert.  We appreciate the kind words.  We look forward to providing you excellent service for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service was great
Everyone that helped me was nice and took the time to explain to me what my car needed.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/24/2018 09:40 AM

Good morning.  Thank you for taking the time to complete our survey.  We appreciate you choosing and trusting in Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleasant
Pleasant to work with and efficient
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/21/2018 04:11 PM

Good evening.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
SB
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Stephen B.
Fort Worth, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/20/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service!
Mary is the best! Thank you for your awesome treatment and professional service.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/21/2018 04:10 PM

Good evening Stephen.  We appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
DW
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David W.
Crowley, TX
2017 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
In and out in a day. Warranty work and provided a loner. Thanks again
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/16/2018 04:26 PM

Good evening David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
PM
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Pamela M.
Burleson, TX
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Mary always takes care of me and the team does a great job keeping me informed on the condition of my car.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/16/2018 03:05 PM

Good afternoon Pamela.  We appreciate you choosing and trusting in Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
SC
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Sherri C.
Burleson, TX
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowledgeable Staff
Very friendly and knowledgeable staff, explained what was needed on my car, courteous, fast service. Very impressed
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/16/2018 01:30 PM

Good afternoon Sherri.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2012 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
cliente verificadoCliente Verificado
Categoría: Service
Thrilled beyond imagination!
Mary is fantastic! The rest of the service department experience, however, leaves much to be desired. We will hate no longer having Mary as our advisor but we will not be back, which I am sure makes them only too happy. I have been told I must give 5 stars or else it reflects poorly on Mary but that is the only reason I did or would recommend this business. Please disregard this recommendation.
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2008 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
D Hamilton
This place is so great because of the awesome customer service I receive every time I come, plus Mary the Service Advisor is so friendly & goes out of her way to help. Also the service technicians seems to really be professionals in their work. Overall, your dealership and waiting area and bathrooms are so clean. All of this makes this place so great!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/08/2018 06:39 AM

Good morning.  We greatly appreciate the wonderful feedback.  Thank you for choosing Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Fort Worth, TX
2012 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2018
cliente verificadoCliente Verificado
Categoría: Service
Thrilled beyond imagination!
Mary is fantastic! The rest of the service department experience, however, leaves much to be desired. We will hate no longer having Mary as our advisor but we will not be back, which I am sure makes them only too happy. I have been told I must give 5 stars or else it reflects poorly on Mary but that is the only reason I did or would recommend this business. Please disregard this recommendation.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/07/2018
Tipo de Servicio: Maintenance
Categoría: Service
Not happy
Mary in service is fantastic as always. But the receptionist / gatekeepers, the seeming lack of concern regarding the specific concerns for which I brought my vehicle in from everyone else except Mary, the incredibly annoying jingle on hold, will make this picky person pick another dealer for servicing his vehicle.
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/07/2018 10:04 AM

Good morning.  Unfortunately, we have no control over our hold music, but I will be happy to pass this information on to the proper people.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Grandview, TX
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service
Very good service department. Very good communication.
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
RA
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Raymond A.
Burleson, TX
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary - service dept
She's the reason I come back. To get me to pay for the time to replace my trunk latch, utizing your techs, you have to be good. Normally something I would do myself. Overall just a good, friendly experience.
Recomendado
Empleados con los que trabajó
MC
Mary A Carter
MR
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Michael R.
Burleson, TX
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!!!
The service department at Hiley takes care of everything I need done and I never feel like more is being recommended than is necessary.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/02/2018 01:50 PM

Good afternoon Michael.  We couldn't ask for better feedback from our clients.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Cliente verificado
Burleson, TX
2008 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/01/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Explained everything in detail. There were no surprises. Completed work in a timely manner and kept us updated.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 02/01/2018 02:44 PM

Good afternoon.  Thank you for your comments and feedback.  We appreciate you choosing and trusting Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
MC
Mary A Carter
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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