MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

Cliente verificado
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job
Mary is always so nice helpful
Got me right in
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/13/2018 03:37 PM

Good evening.  We appreciate the kind words.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AD
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Astonida D.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank you
I appreciate Hiley servicing my car at the last minute without an appointment
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/13/2018 03:36 PM

Good evening Astonida.  Happy to hear we were able to accommodate you without an appointment.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly service
Great service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/12/2018 03:33 PM

Good evening.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

HK
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Harriett K.
Fort Worth, TX
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Nice people and facilities. In and out quickly.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/11/2018 03:05 PM

Good afternoon Harriett.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LH
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Lorraine H.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast service
Took care of everything I asked
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/10/2018 03:44 PM

Good evening Lorraine.  Happy to hear we took care of all of your requests.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all of your service needs. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Efficiency and quality
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/10/2018 09:26 AM

Good morning.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

NW
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Norma W.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendliness
Great work
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/09/2018 04:19 PM

Good evening Norma.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough

Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KB
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Keith B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service well done
close convenient did work promised in a timely manner
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/09/2018 03:52 PM

Good evening Keith.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VS
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Victor S.
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
cliente verificadoCliente Verificado
Categoría: Service
I am very satisfied with how the dealership handled my complaint
The dealership has done a great job in correcting my complaint
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/06/2018
Tipo de Servicio: Repair
Categoría: Service
Have been contacted about cleaning my apolstry very satisfied
Was contacted about my car am very satisfied with them take i ng care of me thank you Victor Stroud
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/07/2018 06:53 AM

Good morning Victor.  I apologize that the interior had smudges on them.  I will be happy to have the vehicle cleaned and detailed for you.  

I will call you later this morning to make arrangements for you. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RE
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Roberta E.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The service was timely with explanations of the issues and alternatives. Service rep was friendly and knowledgeable.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/07/2018 06:55 AM

Good morning Roberta.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Hillsboro, TX
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Polite and efficient
Service was fast and efficient
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/04/2018 04:16 PM

Good evening. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Joshua, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/04/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nice people in the service department
They fixed my son car and put a brand new engine in it and it was under warranty. Thank goodness it didn't cost us anything. Mary in the service department was nice.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/05/2018 09:06 AM

Good morning.  Hyundai manufactures a great product, however the parts are still man made and there is just no specific reason why the part failed.  Fortunately, Hyundai has the best warranty on the market and all the repairs were covered.  

I test drove the vehicle myself and discovered the vehicle was out of alignment.  With all the construction in the area and potholes in the streets, it good to have the alignment checked whenever the vehicle is serviced.  We offer a complimentary alignment check each time you come in for service.  The cost of the alignment was minimal compared to the cost would have been 1 or even all 4 of your tires.  The idea of the alignment is to provide even tread wear to help extend the life of your tires.  

I hope this information is helpful.  Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change & Breaks
As always the service is friendly and professional taking care of my car
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/04/2018 06:15 AM

Good morning.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DA
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David A.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick and dependable service experience
Effective, thorough and effective review of the vehicle with no need to return for follow-up Mary was great keeping is informed of progress and completion of the work

Thanks to all!!!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/04/2018 06:14 AM

Good morning David.  We appreciate the kind words.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JB
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Jayakumar B.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good service
while service they attend the recall also
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/31/2018 11:19 AM

Good afternoon Jayakumar.  We appreciate you taking the time to complete our survey.  Thank you for choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KD
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Kari D.
Richland Hills, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great customer service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/30/2018 03:24 PM

Good afternoon Kari.  We appreciate you taking the time to complete our survey. 

Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DH
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Diana H.
Grandview, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Fast friendly service
Was in and out in less than an hour.
Everyone here is friendly and helpful.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/30/2018 03:22 PM

Good afternoon Diana.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LB
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Leslie B.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service experience
Mary , the service advisor (not sure of her title) was awesome, very friendly and helpful and professional. She had my car ready with in the time frame she gave me. Great employee!!!
Leslie Batchelor
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/29/2018 11:20 AM

Good afternoon Leslie.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete the survey.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

EH
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Eric H.
Burleson, TX
2015 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Staff is always friendly and willing to help
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/29/2018 07:25 AM

Good morning Eric.  We appreciate the kind words. I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Chisago City, MN
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Passing through and they took care of us
Passing through on a road trip, AC was out, they took the car in, fixed it, and we were back in the road in less than two hours. No appointment, on a Saturday. Great service!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 03/29/2018 07:23 AM

Good morning.  I'm happy to hear we were able to get you in out quickly and back on the road.  Hope you were able to enjoy the rest of your trip. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.