MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

CW
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Chriss W.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/27/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They helped with a payment plan to get my car's problem fixed
I really like ans appreciate their services, most cases you're in and out.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/27/2018 06:36 PM

Good evening Chriss.  We do our best to find ways to accommodate our clients.  Glad we were able to provide you with payment options for your repairs. 

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Repeat customer
I have found the employees eager to serve and helpful when issues pop up.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/27/2018 07:12 AM

Good morning.  Thank you for your feedback.  We strive to go out of our way to exceed the client's expectations.  

We appreciate you choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LJ
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Laura J.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Mary is always great!
I appreciate the commitment to getting issues resolved.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/27/2018 06:54 AM

Good morning Laura. We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

GM
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George M.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Easy to get here from the Cleburne area.All my needs and concerns were addressed in one visit.
Great Service Dept.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/27/2018 06:53 AM

Good morning George.  Happy to hear that we addressed all your needs and concerns in 1 simple visit.  

Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Keller, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Quick/Easy maintenance
Always pleased with their work
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/25/2018 02:31 PM

Good afternoon.  Happy to hear that you are consistently pleased with our work.  Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CB
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Charles B.
Hillsboro, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent service as always
The best service department to deal with. Mary always goes up and beyond for excellent service
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/25/2018 07:32 AM

Good morning Charles.  Always a pleasure to see  you and be able to provide service for your vehicle.  

Thank you for choosing and trusting in Hiley Hyundai for all your service needs. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Cleburne, TX
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Mary at service desk. Great customer service skills & makes customer feel valued.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/25/2018 07:28 AM

Good morning. Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
I was well taken care of. They checked everything, replaced battery under warranty, changed oil and filters and used the coupon that gave me the best discount. I always feel confident getting service done there. Mary is very helpful and kind.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/25/2018 07:27 AM

Good morning.  We greatly appreciate the kind words.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

EF
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Esperansa F.
Arlington, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service on 2012 Accent
I purchased a new vehicle with Hiley Hyundai for the first time in April 2018 and brought my 2012 Accent for service and received excellent service and I’ll be back. Thanks Mary my service advisor.??
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/24/2018 08:47 AM

Good morning Esperansa.  Thank you for choosing Hiley Hyundai for your new purchase and your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RR
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Rafael R.
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Mr. JD KIMBROUGH is a very helpful person and knows how to treat clients well, I highly recommend them
Recomendado
Empleados con los que trabajó

DK
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Dawinder K.
Houston, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Customer
Service, understanding customer perspective.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/24/2018 08:44 AM

Good morning Dawinder.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VS
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Victor S.
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
cliente verificadoCliente Verificado
Categoría: Service
I am very satisfied with how the dealership handled my complaint
The dealership has done a great job in correcting my complaint
Recomendado
Empleados con los que trabajó

RR
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Rafael R.
Fort Worth, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2018
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Mr. JD KIMBROUGH is a very helpful person and knows how to treat clients well, I highly recommend them
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/21/2018
Tipo de Servicio: Maintenance
Categoría: Service
Good
they didn’t wash it well
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/21/2018 01:34 PM


Buenas tardes, Rafael. Fue un placer hablar con usted hoy. Le agradecemos que trabaje con nosotros y elija Hiley Hyundai. Me disculpo por no haber limpiado su vehículo adecuadamente y estaremos encantados de compensarlo a su conveniencia.

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JH
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Jesse H.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Went in for a quick oil change and it was done quickly and we'll, as you would expect at Hiley. Thx.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/21/2018 11:20 AM

Good afternoon Jesse.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RC
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Robert C.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional folks.
Mary Morse got my car serviced 5 minutes ahead of the estimated time.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/21/2018 11:19 AM

Good afternoon Robert.  I love to hear when we "Over Deliver".  
We appreciate you taking the time to complete our survey. 

Thank you for choosing Hiley Hyundai.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

BH
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Benjamin H.
Grandview, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Mary is very personable with her clients. She is very good at her job.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/20/2018 05:26 PM

Good evening Benjamin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RS
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Regina S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service and Very Friendly People
Hiley Hyundai is a great place to buy a vehicle and the service department is top notch. My Tuscon has been to the dealership several times for oil changes and service maintenance. The staff has always been very friendly and really helpful. The service consultant, Mary Morse, is such a delightful person to do business with! She's very professional and truly cares about the customers and their vehicles!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/20/2018 05:25 PM

Good evening Regina.  We greatly appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RC
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Ronald C.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superb dealership
Superb dealership with superb people that care about their customers
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/19/2018 02:09 PM

Good afternoon Ronald.  Thank you for the "Superb" compliment.  We appreciate you choosing and trusting in Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

VW
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Vida W.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good deals and real good people
I have already sent two people your way and they both drive a hyundai from Hiley
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/18/2018 03:20 PM

Good afternoon Vida.  Thank you so much for the compliments.  We greatly appreciate the referrals.  We will certainly take good care of them. 

We look forward to exceeding all your service expectations for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SK
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Sheron K.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary was great, good customer skills
Mary was great, good customer service skills. She goes the extra mile to get what you want done.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 04/14/2018 03:40 PM

Good evening Sheron.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai for all your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.