KS

KIRSTEN SHANNON

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(210 reviews)
64

RW
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Ricardo W.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service during COVID
I appreciate the attention to detail and how the entire staff worked to make everyone feel safe and comfortable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/05/2020 02:11 PM

 We appreciate your positive feedback about our business and employees Ricardo. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DW
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Dominique W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Phenomenal
I came into the service department on April 10, 2020. My wife's engine on her Sonata had just locked up on me. Kirsten was my advisor, she provided excellent customer service, was very informative, and assuring. Her manager Miguel, as well went above beyond in my book for finding a solution to a situation. I'm sure if I went somewhere else, I'd be (SOL). Also shootout to Asia, who also treated me kind and provide excellent customer. I will definitely return for future service. Thank you service team!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/01/2020 02:17 PM

Thank you for your wonderful 5 star rating Dominique, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

IS
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Imran S.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Kept informed
Kristen was very helpful and courteous
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/01/2020 02:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Imran. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great personality, customer friendly. Detailed and knowledgeable under the hood. and tires Hospitality is great. Sales are good.on tires.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/24/2020 02:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Gray service
Kristin was great. Very pleasant and kept me informed while my car was being serviced!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/22/2020 05:24 AM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BW
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Brenys W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The customer service
Phenomenal job on my vehicle and the service was great!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/22/2020 05:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Brenys. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Kristen was excellent
Service was fast
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/22/2020 05:19 AM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JH
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Johnny H.
Upper Marlboro, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
April 11, 2020 Visit
Had to correct final service bill, but it ended well.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/17/2020 12:23 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
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Cynthia M.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied customer
The customer service, always great everyone make you feel like Family. Didn't get that type of treatment everywhere.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/14/2020 02:19 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Cynthia. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Everyone was friendly and helpful
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/14/2020 02:18 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AD
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Anthony D.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Communication
My last service wasn’t long ago an it was a breeze Kirsten from Services Made it very easy an I appreciate all her efforts
5 star I even spoke With her on her day off !!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/06/2020 02:02 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TH
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Tiandra H.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and professional
Service was fast, and every employee I came into contact with was friendly and professional. Will return to have my car serviced in the future
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/03/2020 09:26 AM

Thank you for your wonderful 5 star rating Tiandra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PD
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Patricia D.
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
3/29/2020
Service completed. Good so far
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service representative
The service representative (Kirsten) was very good at keeping me updated on the service of my car. And addressed every question that I ask.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/31/2020 02:02 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff was very professional and friendly.
The staff was very professional and friendly.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/31/2020 02:02 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RR
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Rose R.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Greatest salesman ever!!
Mr. Charles B. always makes me feel like part of the pohanka hyundai family...my favorite salesman
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/31/2020 02:01 PM

Thank you for your review Rose. We truly appreciate the opportunity to serve you at Pohanka Hyundai, please stop in soon and see us for a courtesy wash, we will be glad to take care of that for you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
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Calvin M.
New Carrolltn, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2020
cliente verificadoCliente Verificado
Categoría: Service
Making sure my service is valuable
They care about my service experience
Recomendado
Empleados con los que trabajó

RW
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Robert W.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Location and Service
The shop continues to live up to it's expectation.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/31/2020 01:59 PM

 We appreciate your kind feedback about our business and employees Robert. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VC
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Veda C.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The staff and the workers
They were fast they were pleasant as they always are and that’s a blessing
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/27/2020 01:57 PM

 We appreciate your kind feedback about our business and employees Veda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SC
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Sheila C.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly employees
The service department is very professional and friendly.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/20/2020 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.