KM

KARIMA MCDOUGALL

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(56 reviews)
52

RW
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Roberta W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Perfected Excellence!
The Service Provider, Willie, walked up to my car and asked how could he help me. I shared my concerns and he took my car to the service area. He provided me with updates on the repair via text. Upon my service being completed, he provided all the services needed on the car.

Overall, I appreciate everything this company provides.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/05/2020 05:39 AM

We appreciate your positive feedback about our business and employees Roberta. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

JH
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Jeanette H.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
efficient customer service
to start the agent( Will ) met me at my car door. He got the needed information and because I was leaving to come back and pick up. I was done. He texted & called to give me updates about my car and when service was completed. Great service Will.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/05/2020 05:22 AM

We appreciate your positive feedback about our business and employees Jeanette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service and Friendly Staff
I always get wonderful customer service from this dealer. Will Bishop and the other staff members in the service department always greet you with a smile and the work is always on point.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/02/2020 04:56 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

LD
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Lorraine D.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The customer service is excellent!
Every during this Covid epidemic, the service is outstanding! The service personnel meet and greet you when you first drive up, and they make sure you are safely handled. The waiting room is set up for social distancing. The service personnel keep you informed during the entire time you are there. They text you, and keep you updated on the progress of the service. I will continue to bring my car in because I trust the service that I receive!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/02/2020 04:54 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

HT
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Hailey T.
King George, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/22/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
Great customer service. I was a walk in appointment to get my tires rotated, oil changed, and inspection. They had me in and out within an hour on a busy Saturday!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/23/2020 04:43 AM

Thank you for your review and for choosing Pohanka for your service Hailey. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

KT
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Kevin T.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service
Great car dealer.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/19/2020 05:00 AM

We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

JH
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James H.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Will Bishop
The service is great and so is my Service rep
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/19/2020 05:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us James. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

CO
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Carlos O.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Dealer in Town
Pohanka Hyundai is the best place to purchase your next car, their customer service and staff are awesome!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:00 PM

We appreciate your positive feedback about our business and employees Carlos. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

BA
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Billy A.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfied Customer
Each time I bring my car in for service, I am happy to see Sean at the desk. Why? Because I know things will get done!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 02:02 PM

 We appreciate your positive feedback about our business and employees Billy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

BJ
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Beverly J.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service Reveiw
Always a good experience when I bring my Sant Fe in for service.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:42 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
A DAY AT POHANKA !
The experience depends on your customer service rep.
Some of your reps have not been trained or are just indifferent .

My experience on 9/11 was positive and she addressed all of my questions and concerns.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/18/2020 01:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/18/2020 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

WT
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William T.
Gambrills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/08/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Simply the Best!
Once again, Pohanka provided me simply the best service I have ever received from a dealer in over 55 years of owning and servicing cars. You can count on Pohanka!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/10/2020 07:24 AM

 We appreciate your kind feedback about our business and employees William. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DJ
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Deborah J.
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
FRIENDLY SERVICE
I like your set up of greeting. Take the pictures .
Every one ask if you are ok.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/31/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GJ
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Gladys J.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Price to higher than expected
I will make a better choice of cars
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/31/2020 02:20 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; please give me a call if you need assitance with these concerns. Thanks you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
5 min from home
Good
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/21/2020 02:06 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Anonymous
Service was great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AO
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Aderemi O.
Largo, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
reliable and professional
Fast service and straight to the point
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:26 PM

Thank you for your review and for choosing Pohanka for your service Aderemi. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

LH
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Lori H.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and kept me informed on progress
Very good
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/12/2020 02:11 PM

 We appreciate your positive feedback about our business and employees Lori. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.