KO

Kent Odekirk

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(254 reviews)
88

BV
gravatar
BARBARA V.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
At home service
I LOVE the mobile service. No more waiting for long times at the dealership while your car is being serviced. They come to your home on your schedule and are able to perform your regularly required maintenance. Keep it going.
Thanks,
B
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/26/2024 02:28 PM

Hi, Barbara! We're thrilled to hear that you love our mobile service! We understand the value of your time and aim to make car maintenance as convenient as possible. Thank you for your positive feedback, and we'll definitely keep the convenience going. See you again soon!

Empleados con los que trabajó

Cliente verificado
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
2007 Explorer
The mobile mechanics were very professional and polite. Got the job done quickly.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/26/2024 01:14 PM

We're thrilled to hear that our mobile mechanics provided you with professional and efficient service. Thank you for sharing your experience with us. We deeply appreciate your kind words and are thrilled to have been able to assist you with your vehicle needs. We look forward to serving you again.

Empleados con los que trabajó

TP
gravatar
TIMOTHY P.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great service as usual
These guys always go above and beyond. Absolutely fantastic service
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/26/2024 10:01 AM

Thank you for the stellar review, Timothy! We're thrilled to hear that you had such a fantastic experience with us. Going above and beyond is just what we do, and it's always great to know that our efforts are appreciated. We can't wait to have you back the next time you're in need of our services!

Empleados con los que trabajó

RJ
gravatar
RONALD J.
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile oil change.
On time, work completed, will consider using mobile service in future.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/22/2024 07:59 PM

Thank you for taking the time to share your experience, Ronald. We’re thrilled to hear that our mobile service team was able to assist you promptly and efficiently. We look forward to the opportunity to serve you again in the future.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Service writer was friendly and helpful
Service was timely and very professional.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/19/2024 02:52 PM

We're delighted to hear that your experience with us was timely and professional! Providing exceptional service is always our top priority. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs.

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile oil change service
Great service! Was easy to use and schedule.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/18/2024 11:20 PM

We're thrilled to hear that you had a great experience with our scheduling process! Providing easy and efficient service is always our goal. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to assisting you again in the future.

Empleados con los que trabajó

RO
gravatar
ROSADA O.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and efficient
Professional, informative, friendly. Great Service!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/18/2024 11:21 PM

We're thrilled to hear that you had a fantastic experience with us, Rosada! Providing professional and friendly service is what we aim for, and we're delighted that you found our team to be informative. Thank you for taking the time to share your feedback, and we look forward to the opportunity to assist you in the future.

Empleados con los que trabajó

TS
gravatar
Tim S.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Best Ford Dealer for service
Team is friendly and service is on time. When you book ahead for a specific service, ie. transmission service. They have the spot reserved for that service. Manny makes it happen. Best team ever for service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/18/2024 05:09 PM

We're thrilled to hear that you had a positive experience with our team, Tim! Providing friendly service and ensuring timely appointments is always our goal. We appreciate your kind words and are glad to hear that Manny took care of your transmission service. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to serving you again in the future!

Empleados con los que trabajó

RM
gravatar
RAYMOND M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great service at home
We had an oil change and tire rotation were they came to our home. Great and fast service. Friendly technicians. Very pleased with the service and recommended highly. A plus we didn't have to bring our car in..saved time and so convenient.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 08:34 PM

Thanks, Raymond! We're thrilled to hear that you had a positive experience with our at-home oil change and tire rotation service. We appreciate your recommendation and are glad that we could save you time and offer convenience. Thank you for choosing us for your automotive needs!

Empleados con los que trabajó

gravatar
Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Smooth
Smooth and easy
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 05:50 PM

We're thrilled to hear that you had a smooth and easy experience with us! Our team works hard to ensure that every aspect of your visit is hassle-free. We're grateful for your kind words and look forward to serving you again in the future!

Empleados con los que trabajó

LB
gravatar
LAURA B.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Recall correction
The appointment was made in a timely manner. The mobile unit arrived on time. The two mechanics were pleasant and polite and professional. Couldn’t ask for more!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 05:02 PM

We're thrilled to hear about your positive experience with our mobile service, Laura! It's great knowing that everything from the appointment to the professionalism of our mechanics met your expectations. We appreciate your kind words and look forward to assisting you in the future!

Empleados con los que trabajó

DA
gravatar
DAVID A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile at home service
The mobile service that Mike White has added should be applauded by all whom have used the service! Very great addition to their service department! The fact that the technicians (two) were excellent in all aspects even adds much more value to Mike White Ford. The icing on the cake is that the cost to actually come to your residence, or wherever, costs the same as services at the dealership!!
Very pleasing!
Dave Alexander
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 04:35 PM

We're thrilled to hear that you love our mobile service, David! Our technicians' goal is to provide excellent service wherever you need us, so we're happy to offer you the convenience of having maintenance done at your location. Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future!

Empleados con los que trabajó

DS
gravatar
DEBRA S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Above and beyond great service!
Mike White's mobile service came out to my house to do an oil change and routine inspection. I didn't even know that "at home service" was available. Truly excellent experience. Next month I'll be getting some recall work done. They will be bringing a loaner vehicle to my house, taking my car to the shop, then bringing it back when they're done. I don't have to do a thing! I'm SO glad I bought my car at Mike White Ford and will, for sure, buy my next one there.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/17/2024 02:08 PM

Debra, thank you for sharing your fantastic experience with our mobile service! We're thrilled to hear that you found the convenience of our at-home service so helpful. It's great to know that your upcoming recall work will be a seamless process with our loaner vehicle service. We appreciate your loyalty as a customer and can't wait to assist you with your next vehicle purchase when the time comes!

Empleados con los que trabajó

GH
gravatar
GARY H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Service
Mobile Service from Mike White Ford was Awesome! The 2 men were on time, polite, courteous, and knowledgeable! Would highly recommend their Mobile Service!!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/17/2024 12:41 PM

We greatly appreciate your positive feedback, Gary! It's fantastic to hear that our mobile service team provided you with excellent, timely, and knowledgeable assistance. Thank you for recommending our mobile service, and we look forward to serving you again in the future!

Empleados con los que trabajó

gravatar
Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Recall Work On My Company Car
Received a notification there was a recall due on my Ford Maverick. Apparently, it was simply a software update because the technicians came to my house to do the work. Nice guys, professional, and courteous.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/17/2024 08:00 AM

We're thrilled to hear that our team was able to assist you with the recall on your Ford Maverick in a convenient manner. Our technicians take great pride in providing professional and courteous service to our customers. Thank you for choosing Mike White Ford for your service needs, and we look forward to assisting you in the future.

Empleados con los que trabajó

BJ
gravatar
BUCK J.
Hayden Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Mobile Service
Our mobile service technician worked efficiently and was very diligent sussing out a peculiar electrical problem. It turned out to be a relay switch that failed. We had an excellent outcome, switch was repaired and everything was put back in place very nicely. Kudos to this man’s caring and Mike White Ford for offering this excellent service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/12/2024 05:15 PM

Thank you, Buck, for sharing your positive experience with our mobile service technician! It's great to hear that he efficiently and diligently resolved the peculiar electrical issue with the relay switch, providing you with an excellent outcome. We appreciate your recognition of his care and our commitment to excellent service. We look forward to assisting you with any future automotive needs.

Empleados con los que trabajó

TK
gravatar
TERRENCE K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Service
I love the mobile service. Might not ever go into dealership again if I don’t have too.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/11/2024 11:37 AM

We're thrilled to hear that you love our mobile service, Terrence! We aim to provide convenience and top-notch service, so we're delighted to hear that we've met your expectations. Should you ever need anything in the future, don't hesitate to reach out. Safe travels!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile oil change
Technician was on time, efficient, pleasant, answered my questions.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/06/2024 05:34 PM

We're thrilled to hear about your positive experience with our technician! Being on time, efficient, and pleasant is what we strive for with every customer. If you have any further questions, don't hesitate to reach out. Thank you for choosing Mike White Ford of Coeur d'Alene for your automotive needs!

Empleados con los que trabajó

DW
gravatar
DONALD W.
Hayden, ID
Ford F150
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Mobile service
Was real nice and knowledgeable and helpful
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/05/2024 06:35 PM

We're thrilled to hear that you had a great experience with our team, Donald! Being friendly, knowledgeable, and skilled are qualities we aim to bring to every interaction. Thank you for taking the time to share your positive feedback! If there's anything else we can do for you, feel free to reach out.

Empleados con los que trabajó

TN
gravatar
TRUC N.
Coeur D Alene, ID
Ford BRONSP
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2024
cliente verificadoCliente Verificado
10
Categoría: Service
LOVE Billy Bronco Sport
I moved from California to Idaho, and Joey Morelli and the rest of Mike White Ford team made it seamless and took great care of me. I got the beautiful care I wanted and at the monthly price I desired!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/30/2024 09:33 AM

Welcome to Idaho, Truc! We're thrilled to hear that Joey Morelli and the team at Mike White Ford made your transition smooth and found you the perfect car at the right price. We appreciate you choosing us and hope your new car brings you many miles of joy. If you ever need anything in the future, don't hesitate to reach out. Safe travels!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.