KO

Kent Odekirk

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(281 reviews)
89

PF
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PERRY F.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile service rocks!
Your mobile service is so handy they were always on time and they were quick to take care of the problems I've used them twice now and will continue to do so.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/21/2025 10:57 AM

We appreciate you taking the time to share your experience, Perry! It's great to hear that our mobile service has been a handy solution for you. Timeliness and efficiency are our middle names (well, sort of). We're glad we've been able to resolve your issues quickly and look forward to being your go-to in the future. Here's to smooth rides ahead!

Empleados con los que trabajó

DS
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DAVID S.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2025
cliente verificadoCliente Verificado
10
Categoría: Service
service
the mobile oil change and service was great.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/06/2025 03:55 PM

We're glad to hear that you had a great experience with our mobile oil change and service, David! Our goal is to take care of your vehicle with as little trouble as possible for you. If you need more service or just want to chat about your ride, we're here for you! Enjoy the road!

Empleados con los que trabajó

AH
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ANTHONY H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2025
cliente verificadoCliente Verificado
9
Categoría: Service
Amazing dealership
Love working with Mike white fors
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/01/2025 08:39 AM

We're glad to hear you enjoy working with us, Anthony! It's folks like you who make our days brighter and our jobs a little more fun. If you have any more adventures to share or questions for us, we're all ears and ready to help!

Empleados con los que trabajó

ST
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SCOTT T.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
One word. Incredible:)
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/26/2024 01:11 PM

We appreciate your one-word review, Scott—it speaks volumes! We're glad to hear you had an incredible experience with our team. When it comes to customer satisfaction, we try to set the bar high! Let us know how we can keep that momentum going. We're happy to have you as part of the Mike White Ford family!

Empleados con los que trabajó

DJ
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DIANNA J.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Simple and easy
I needed a recall item fixed on my vehicle and Mike White Ford came to my house to fix it in Spirit Lake! It was easy, simple and fast. The guys who came were professional and very pleasant.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/26/2024 10:57 AM

Thank you, Dianna! We're glad to hear that our team made the recall fix an easy breeze for you! We always aim to bring the service to your doorstep — because who wants to deal with traffic when you can kick back at home? Our crew will be pleased to know that their professionalism and friendliness made a positive impact. If you ever need assistance again, we're just a call away. Safe travels on the road!

Empleados con los que trabajó

DG
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DEREK G.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
simple and so nice they came to the house.
Recall on a small issue with the f150 made super easy with the mobile team. Really appreciate it!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/24/2024 04:38 PM

Thanks, Derek! We're glad to hear that our mobile team made the recall process for your F-150 a breeze. It’s always nice when a small issue gets resolved without any bumps in the road. We appreciate your support and are here for any future challenges or adventures you may have on the road. Safe travels in your truck!

Empleados con los que trabajó

BS
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BARBARA S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/22/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Convenient Service at Home
Super friendly and professional service at our home.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/22/2024 11:54 AM

Thanks, Barbara! It's fantastic to hear that you enjoyed our super friendly and professional service right at your doorstep. We like to think of ourselves as your friendly neighborhood car care team. If you ever need us again, we’ll be ready to save the day!

Empleados con los que trabajó

BA
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BEN A.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2024
cliente verificadoCliente Verificado
10
Categoría: Service
great
timely, professional, courteous, well done.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/21/2024 02:08 PM

We appreciate your feedback, Ben, and are delighted to hear that your experience was timely, professional, and courteous. It’s always our goal to ensure everything goes smoothly, and it sounds like we hit the mark! If there’s anything else we can do to keep the good times rolling, just let us know. Your support keeps our wheels turning!

Empleados con los que trabajó

KH
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KAREN H.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Service
I've used this service 3 times. It's great. They came to my office and everything was completed in a timely fashion. The techs are friendly and professional. One of my coworkers is using the service for our company and personal vehicles. I love the service and have recommended it to others.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/21/2024 10:24 AM

We appreciate you taking the time to share your experience, Karen! It sounds like our team really knows how to take care of business, and we're glad to hear that our friendly techs made quite the impression. Thank you for recommending us; it means a lot to us that you trust us with your vehicles. Here's to smooth rides and timely services in the future!

Empleados con los que trabajó

EP
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EVAN P.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and easy
The team was on time and completed quickly. Used this service several times and it’s always great!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/18/2024 01:17 PM

Thanks, Evan! It's fantastic to hear that our team consistently hits the mark with timely and efficient service. We like to think of ourselves as the superheroes of the automotive world—minus the capes, of course. Your loyalty means a lot to us, and we'll keep working hard to maintain that level of excellence you’ve come to expect. Thanks for sharing your experience!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Key Programming
Arrived on time, work performed quickly and the new key worked! Can’t ask for much more thank that!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/10/2024 03:38 PM

We're glad to hear that your experience was seamless! It sounds like you had a key moment with us—pun absolutely intended. Fast service and a working key? That's a win-win. We appreciate your business and look forward to making future visits just as smooth!

Empleados con los que trabajó

SJ
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SHERRIE J.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Always great service!
We used the mobile service on this last oil change and it was great. They came to my office and did the oil change, tire rotation, and recall fixes. Service was great and saved me time. Will use again.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/10/2024 03:39 PM

Thanks, Sherrie! It sounds like our mobile service hit the bullseye! We're glad we could come to your office and make your oil change feel like a VIP experience. Not all heroes wear capes; some drive service vans! We're here whenever you need us for those time-saving car care moments. Safe travels until next time!

Empleados con los que trabajó

DK
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DAVID K.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Diagnosis of intermittent noise on front left wheel of my truck.
I would like to commend your technician (sorry I can't remember his name) for being both very professional and courteous. He was very knowledgeable in the way he approached the problem, and in his repair work on the vehicle. Mike White Ford is very lucky to have employees like him, I would trust him to anything on my truck, and I am very picky about it. I will have no problems using your mobile service in the future if everyone is like him.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/06/2024 10:42 AM

We really appreciate you taking the time to share your experience, David! It sounds like our technician made quite the impression, and we’re glad to hear that his professionalism and expertise shone through. After all, picking someone to work on your truck is a bit like choosing a doctor – trust is key, and it sounds like you’ve found a winning team member in him. We’ll be sure to keep the mobile service rolling smoothly, and we hope your truck continues to run like a dream. Here’s to many more problem-free rides ahead!

Empleados con los que trabajó

DA
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DOROTHY A.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent!
They did an awesome job! Didn't have to leave my house and got my oil changed.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/26/2024 07:13 PM

We're glad to hear that you enjoyed our convenient oil change service, Dorothy! Who knew staying comfortably at home while getting maintenance done could be so nice? We're all about making life easier for you! If you need anything else while lounging on your couch, just give us a shout. Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Remote service
Worked great we have 6 Fleet rigs they were able to come over and service all 6 at our shop. How convenient is that
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/23/2024 08:57 PM

We're glad to hear that our service made managing your fleet a breeze! It seems like you have quite the impressive lineup with those six rigs. We’re all about convenience, so if we can help keep your fleet rolling smoothly without interrupting your day, we've done our job right. If you need any more assistance or have additional rigs that need pampering, just let us know!

Empleados con los que trabajó

JM
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JAN M.
Dalton Gardens, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/22/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Came to my home to do checkup
They were early and that was good. Nice and professional! My only gripe is they were rotating tires and yet when I checked my low air pressure was exactly the same as it was before. So I called to make sure they actually did rotate tires and was told yes but when I mentioned that the tires were low (28 psi) he said I could come or they come back.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/25/2024 11:43 AM

Jan, thanks for letting us know about the tire pressure issue and speaking with our mobile service manager on Friday. We’ll touch base again today to coordinate the best time to send the mobile team back out to you. Thank you!

Empleados con los que trabajó

CH
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CARRIE H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Fast and friendly service at my home
The employees arrived at my home within the correct timeframe. They were friendly and knowledgeable. I would like a more detailed invoice of the work done.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/22/2024 12:28 AM

Thanks, Carrie! We're glad to hear our team made it to your home right on time and got the job done. Knowledgeable staff is a must—we wouldn’t want you to be stuck in a car conundrum without the right info! We appreciate your feedback about the invoice; we’ll be sure to work on that so you can see all the car magic that was performed. If you have more thoughts, don’t hesitate to share!

Empleados con los que trabajó

ZC
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ZACHARY C.
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile oil and rotation
Everything went well. Super easy to setup and showed up early. Did an excellent job and made my wife happy. That’s really what matters.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/19/2024 01:23 PM

It's great to hear that everything went smoothly for you, Zachary! We always aim to make the setup process as easy as possible. Making your wife happy is definitely a win in our book, and we're glad we could contribute. If you ever need anything else to keep the good vibes going, feel free to reach out. Cheers to many more happy miles ahead!

Empleados con los que trabajó

EM
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ELMER M.
Wallace, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2024
cliente verificadoCliente Verificado
10
Categoría: Service
So your road crew came to my house in Wallace, changed the oil and rotated the tires in about 30 minutes.
That was a great crew of two. Polite, professional and a pleasure to deal with. This saved me a long day going to cda and freed me up to do other important things on my to do list. Incredible service, thank you.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/15/2024 09:33 AM

Thanks, Elmer! We're glad to hear that our crew made your day a little brighter and your to-do list a little shorter! It sounds like we hit the sweet spot between professionalism and pleasure. If only we could tackle that to-do list for you too, right? Thanks for sharing your experience, and we're here to help whenever you need us again!

Empleados con los que trabajó

GM
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GARY M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile service at home
I hadn’t heard of service as mobile including oil/lube, tire rotation and recall updates, so I jumped at the opportunity. The young mechanic showed up very timely, gave a rough timeframe for the service to be completed, and proceeded to perform the service in my driveway. He completed it timely and told me I would get a call from the dealer to go over what was done.
The only negative was I never got a call from the service department and the mechanic didn’t check connections, ie phone sync and radio. I had to resync my phone and program my radio/sirius stations. No big deal. I loved having the service at home.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/13/2024 10:14 AM

We appreciate your feedback, Gary, and are delighted to hear you enjoyed the convenience of our mobile service—who wouldn’t want driveway service instead of a dealership wait? It’s a bit like having a personal pit crew without needing a racetrack. We apologize for the lack of follow-up call from our service department and the oversight on connections. Clearly, everyone deserves the full package, including their radio stations and phone sync. We'll make sure to review this with our team to enhance the experience for future visits. Thanks again for choosing us, and here's to smooth tunes and hassle-free service!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.