KO

Kent Odekirk

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(281 reviews)
89

AA
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ALLAN A.
Coeur D'Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/30/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Made the appointment then someone called and wanted to move the time. Said they sure had a lot of drive time that day and wanted to consolidate. Not my problem as I worked it into our schedule to begin with
The technicians were polite and efficient
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/30/2025 12:51 PM

We appreciate you taking the time to share your thoughts, Allan! It's great to hear that you found our technicians polite and efficient—they're like the ninjas of auto service, quietly getting the job done without breaking a sweat. If there’s anything we can do to bump that four-star experience to a five-star one, feel free to let us know! Your feedback helps us keep our service sharp.

Empleados con los que trabajó

Cliente verificado
Spokane, WA
FOMT F650
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/29/2025
cliente verificadoCliente Verificado
9
Categoría: Service
ROAD CALL DIAGNOSTIC
THE TEAM AT FORD WHITE WERE EXCELLENT. CLEAR COMMUNICATION AND DEDICATED TEAM. ADDRESSED PROBLEMS AT A REASONABLE RATE AND EVEN DID RECALLS WHILE HERE. VERY PROFESSIONAL.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/29/2025 04:45 PM

We're delighted to hear that you had such a positive experience with our team! Clear communication is key, and it sounds like we hit the nail on the head. We're all about tackling problems without breaking the bank. Glad to hear we could handle those recalls while we were at it. It’s always our aim to keep things professional and efficient. Here’s to more smooth rides ahead!

Empleados con los que trabajó

Cliente verificado
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Service on F150
They were on time, and did a great job on replacing my back brakes and parking brake. it is great that they can now come to your house for service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/26/2025 09:13 AM

We appreciate you sharing your experience! It's great to hear that our team was punctual and took care of your brake replacement with finesse. And yes, the home service option has truly added a new level of convenience—who doesn’t love the idea of car care while lounging in their own living room? If you need any more help in the future, just know we're only a call away!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile Recall Fix
Arrived early and we're finished quickly. Didn't impact my day at all. Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/23/2025 12:27 PM

We appreciate you taking the time to share your experience! We're glad to hear that everything went smoothly and that we could save you some time. It sounds like we hit the bullseye on efficiency! If there’s anything else you need, feel free to let us know. We're here to help!

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Excellent Service...
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/23/2025 12:25 PM

We're delighted to hear about your excellent service experience! It's our goal to not just meet expectations but to exceed them. Your feedback truly helps us continue to provide top-notch service, so if there’s anything else we can do to keep up the good work, just let us know!

Empleados con los que trabajó

RD
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ROBERT D.
Hauser, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Recall software update
The update was timely and efficient. Very friendly and professional
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/23/2025 10:39 AM

We're glad to hear that you were happy with our service, Robert! It's always nice to know that our friendly and professional approach is hitting the mark. We aim to keep things running smoothly, and it sounds like we succeeded this time. If you need anything else, just give us a shout!

Empleados con los que trabajó

SB
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SUSAN B.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile service
The technicians were very courteous and quick. So nice
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/21/2025 08:13 PM

We appreciate your feedback, Susan! It sounds like our technicians on the ball! We'll be sure to pass along your compliments—courtesy and efficiency make a great team! If there’s anything else we can assist you with, don’t hesitate to reach out!

Empleados con los que trabajó

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MICHAEL S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2025
cliente verificadoCliente Verificado
9
Categoría: Service
Mobile Service Fantastic!
Mobile service team was on time and very efficient. They are Pros! We were traveling home to Alaska and had limited days and they got us back on the road. Service adviser was a little less than efficient as I had to call him after a couple of days to find out my appointment time. Also could have done a recall service at the same time but he didn't get it on the sheet. Over all though very satisfied with experience.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/21/2025 10:57 AM

We genuinely appreciate your feedback, Michael, and are glad to hear that our mobile service team got you back on the road in no time—kudos to them for being the pros they are! It sounds like they deserve an applause for their punctuality and efficiency. We're sorry to hear about the communication hiccup with your service adviser, though. It seems he may have been caught up in a game of telephone—definitely not the fun kind! We’ll work on making sure every detail, like those pesky recall services, gets communicated better moving forward. Thanks for sharing your experience with us, and safe travels back to Alaska!

Empleados con los que trabajó

Cliente verificado
Bayview, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Tire changer over and charger problem
Everything that the on site technicians did was great. They noticed wear on the tires and recommended replacement. They said one of service managers would contact us with new tire prices. It's been 3 days and noone has called. We have a bad charger for our mach e. We have bought a new one and problem went away same issue happened before. They said a service manager would call us about the bad charger and no phone call for it either
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/17/2025 06:11 PM

Thank you for reaching out and making us aware of these issues. We appreciate you taking the time to speak with us and we are actively working on getting all additional information gathered as discussed. We look forward to a positive resolution and will use this as a teachable moment for our team. Thank you for your understanding and opportunity to fix this issue for you.

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2025
cliente verificadoCliente Verificado
10
Categoría: Service
10/10
Everyone from the advisor to the service tech were friendly, efficient and professional.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/11/2025 02:53 PM

We're pleased to hear that our team made such a positive impression! It's wonderful to know that our friendly vibes and professional service showed through during your visit. We're all about making sure you feel welcomed and well taken care of, even in the midst of car repairs. We'll do our best to keep hitting all the right notes! Looking forward to your next visit.

Empleados con los que trabajó

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Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Professional Excellent Service
This was my first experience with the Mike White mobile service, and I couldn’t be more delighted. Mike White Ford's mobile team completed my 60,000-mile service at my residence in just an hour. It was incredibly convenient!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/10/2025 07:51 AM

We're excited to hear that your first experience with our mobile service was so delightful! Our team strives to bring convenience right to your doorstep, and it sounds like they hit the nail on the head with your 60,000-mile service. Who knew car maintenance could be done in your PJs? We're glad we could make your day a little easier. Rest assured, we’re here for all your future automotive adventures!

Empleados con los que trabajó

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HAROLD M.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Bronco Badlands
We purchased out second vehicle from Jon Carey this week. Jon is easy to work with and very knowledgeable. We highly recommend Jon and Mike White Ford.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/03/2025 10:32 AM

It's fantastic to hear that you've secured your second vehicle with us! Your recommendation means the world to us, and we're here whenever you're ready for the next adventure. Happy driving!

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
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Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/03/2025 10:36 AM

We're glad to know you had a five-star experience. Your feedback helps us keep things running smoothly. Happy driving!

Empleados con los que trabajó

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Cliente verificado
Airway Heights, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/11/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Kent and The mobile service team is by far the best we have used! Thank you to everyone at Mike White!!.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 03/11/2025 11:04 PM

It's fantastic to hear that Kent and our mobile service team hit the mark for you! We aim to keep things rolling smoothly, and it sounds like they really delivered. Your praise will surely put a little pep in their step. If there’s anything else we can assist you with, just give us a shout!

Empleados con los que trabajó

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TAMARA B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and very courteous.
Efficient for mobile service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 03/07/2025 07:06 AM

Thanks for the review, Tamara! We're glad to hear you found our mobile service quick and easy! Our team works hard to make sure we can come to you and help out, like a superhero without the cape. If you ever need us again, we'll be ready to roll. Safe travels!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Mobilit Service
Had 2 vehicles serviced at our shop location by mobile service crew. Getting appointmebt was quick and service was great. I'll definitely do it again and not have to shuttle to/from the service bay for routine service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/25/2025 10:47 AM

We're glad to hear that our mobile service crew hit the mark! It sounds like they not only saved you time but also made routine maintenance less of a chore. If only they could swing by and do the dishes too! We're here whenever you're ready for round two of hassle-free service.

Empleados con los que trabajó

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DELINA B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/24/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Wonderful mobile service experience
We thoroughly appreciated the mobile service that we experienced last week.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/24/2025 02:35 PM

We're pleased to hear that you enjoyed our mobile service, Delina! It's like bringing the dealership right to your driveway—no need to change out of those comfy pajamas. We're always here to make car care as convenient as possible. If there's anything else we can assist you with, just give us a shout!

Empleados con los que trabajó

BS
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BARBARA S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/10/2025
cliente verificadoCliente Verificado
10
Categoría: Service
QUICK AND FRIENDLY OIL CHANGE AT HOME
I am very impressed with the Home Service Ford provides. The technician was very nice and completed the oil change in no time.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/10/2025 12:32 PM

We appreciate you taking the time to share your experience with our Home Service, Barbara! It’s great to hear that our technician made a speedy oil change feel easy and stress-free. Our team aims to keep your vehicle in top shape without adding extra miles to your day. We look forward to continuing to impress you in the future! Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Mobile service call
My car needed an oil change which the mobile service van performed at my work office. The service men also rotated my tires, were polite and on time for the scheduled appointment. The mobile service price was the same as it is for service at the auto center. Win, Win!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/31/2025 12:26 PM

It's fantastic to hear that our mobile service team made your oil change experience as smooth as butter! We're glad our technicians could swing by your office, show off their tire rotation skills, and maintain that punctual reputation. It sounds like you found a perfect match between convenience and value—definitely a win-win scenario! If you ever need more help, we’re here and ready to roll!

Empleados con los que trabajó

Cliente verificado
Athol, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great Team
It was about 15 degrees when these guys arrived. Nothing but professional and friendly.
Quick and convenient.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/23/2025 05:50 PM

We're glad to hear that our team was able to deliver a warm touch on a chilly day! It’s great to know that their professionalism and friendliness made a positive impression. Quick and convenient is our middle name—although it doesn't fit on the business cards. Thanks for sharing your experience!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.