KO

Kent Odekirk

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(281 reviews)
89

Cliente verificado
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/25/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Good experience
Went in for an oil change and was not really greeted or anything but the staff was nice when I spoke with them. Oil change took a bit longer than expected but had a nice lounge to relax in the mean time
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/26/2022 03:12 PM

Anonymous, thank you for the feedback. We will review it with our teams so that we can make sure that everyone feels warmly welcomed. We look forward to serving you again in the future!

Empleados con los que trabajó

BM
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BARRY M.
Goodyear, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Fantastic, curious, friendly!
Just visiting in the area, I have used before and will definitely use again if needed!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/26/2022 02:58 PM

Barry, thank you for stopping by! It was a pleasure serving you and we invite you to stop by on your next visit! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JS
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JARED S.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/20/2022
cliente verificadoCliente Verificado
9
Categoría: Service
The Works, it is simple
Overall, everything was great. Service department worked with me, and I was able to provide a digital coupon, which they were able to accept. It just made the experience "cheaper", but better. The service papers are easy to read, and they are happy to read through the inspection checklist.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/26/2022 02:26 PM

Jared, thank you for the great review! We're so glad that the process was smooth and successful! We look forward to serving you again in the future!

Empleados con los que trabajó

DC
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DWIGHT C.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service for our Explorer
The techs do a good job and keep
Our car running and looking like new. Thank you
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/26/2022 02:16 PM

Dwight, thank you for the good review! We're glad that our techs have done good work for you in the past and will continue to do so as long as you keep coming back! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JW
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JEROD W.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Full synthetic oil change
Used one of the fairly frequent coupons that Mike White sends out for an oil change. Full synthetic, tire rotation, multi point inspection, and wash covered under the coupon. Great price, under $50. Staff was courteous.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/14/2022 09:56 AM

Jerod, thank you for the 5 star review. Our coupons are meant to be used and we're so glad that you were able to take advantage of one of them! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Greenacres, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Kent is a rock star
Kent is awesome! Thank you!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/14/2022 09:54 AM

Anonymous, thank you for the kind words. We agree - Kent is a rock star! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RM
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ROBERT M.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Ford Explorer Service
Prompt attention to service needs. Quality and satisfaction seems and feels to be #1. Enjoy coming to Mike Ford
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/14/2022 09:54 AM

Robert, thank you for the 5 star review! We're quite glad that you had such a positive experience with our team! Our customers truly are our #1 priority! We enjoy having you here and look forward to your next visit.

Empleados con los que trabajó

Cliente verificado
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service!
Quick, considerate and great!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/06/2022 01:51 PM

Anonymous, thank you for the excellent review! We will be sure to share your kind words with our team. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

KB
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KIMBERLY B.
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Always helpful, polite, good atmosphere.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/29/2022 04:24 PM

Kimberly, thank you for the 5 star review! Helpful and polite are always how we hope to be for our guests! We look forward to serving you again in the future!

Empleados con los que trabajó

DS
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DICK S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Always pleasant
Staff is always friendly especially Tara. Service done in a timely manner and waiting area is comfortable.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/29/2022 04:23 PM

Dick, thank you for the kind words! We will be sure to pass along your kind words to Terra and the team! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

LK
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LAURIE K.
Worley, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Friendly staff
I am always greeted with a “how are you” by every person I come in contact with. They are friendly and thorough. I feel totally comfortable taking my car there.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/23/2022 11:41 AM

Laurie, thank you for the kind review! We're so glad that you've had such positive and comfortable experiences with our team! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Very pleasant experience and they got it all done in a timely manner. Very professional
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:22 PM

Anonymous, thank you for the 5 star review! We're so glad that your oil change was pleasant and successful! We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome
Great service, fast and friendly.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:16 PM

Anonymous, thank you for the awesome review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Empleados con los que trabajó

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Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service.
Right on time with my scheduled time and everything was done and ready to go in a very short time.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:15 PM

Anonymous, thank you for the excellent review! We're so glad that we were able to get everything done quickly and successfully! We look forward to serving you again in the future!

Empleados con los que trabajó

MF
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MATTHEW F.
Clyde Hill, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Fast, friendly service
Great support from the service department and the accessories department. Jacob was super helpful.

Thanks to the whole team at Mike White Ford.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:03 PM

Matthew, thank you for the great review! We're so glad that you had such a positive experience with both service and accessories! We'll be sure to pass along your kind words to Jacob! We look forward to serving you again in the future.

Empleados con los que trabajó

GV
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GERALD V.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/08/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Dutchman Equipment sales
They were very be good and did a good job. Will go back
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 01:38 PM

Gerald, thank you for the kind review! We're so glad that you had such a positive experience and we will be sure to share with our team! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change and Tire Rotation
Excellent service, employees are great
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 01:36 PM

Anonymous, thank you for the excellent review! We're so glad that you had such a positive experience and we'll be sure to pass along your kind words to the team! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

FA
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FREDERICK A.
Cataldo, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil Change
Great service. Easy to schedule and minimal waiting time while my truck was being serviced. First class!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 01:34 PM

Frederick, thank you for the 5 star review! We always strive to provide a first class experience and are so glad that we were able to do so! We look forward to serving you again in the future!

Empleados con los que trabajó

PV
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PATIL V.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
I have had a positive experience every time I have visited
I started visiting the dealership last year and have always had a positive experience with all aspects of the experience - scheduling (it takes a few days, but that's happening everywhere), check-in, explanations, and check-out.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 01:34 PM

Patil, thank you for the 5 star review! We're so glad that you've had only positive experiences! We promise to keep trying our hardest to make each visit faster and more pleasant than the last! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

PS
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PAMELA S.
Post Falls, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/03/2022
cliente verificadoCliente Verificado
6
Categoría: Service
Oil Change Footprints
The lot driver or oil change tech put oily footprints on carpet of our truck. what happened to putting down paper?
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/06/2022 04:44 PM

Anonymous, thank you for letting us know about this issue. We apologize for the prints, as we do normally put down paper. Please reach out to Connor White directly so that we can clean up the prints for you and we'd also like to offer you a free oil change in the future to help earn your trust back. You can either call Connor at (208) 664-9211 or email him at cmwhite@mikewhitefordcda.com. 

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.