JM

JEFERSON MARTINEZ

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(125 reviews)
0

AB
gravatar
Andrea B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My service agent Wil
Provides good service . Always accommodating under any circumstances. Weekend service just as good as weekday service from the service agent to the mechanics to the drivers that shuttle customers.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/30/2020 02:14 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Andrea. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PW
gravatar
Patricia W.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Geeting
The professional manerism in the way you are greeted. The updates on your vehicle services. The wait time is basically on target.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/25/2020 02:10 PM

Thank you for your review Patricia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Accessible - friendly advisors
Accessible to home, friendly advisors
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/25/2020 02:10 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Every time, I visit this service center I receive excellent service. My car tech, Will is the best
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/25/2020 02:07 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RL
gravatar
Ronald L.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car owner
Sean is always professional and he knowledgeable of the maintenance of my vehicle.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/23/2020 02:07 PM

Thank you for your wonderful 5 star rating Ronald, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Excellent service and price for work on my Hyundai. I will return for next service based on awesome service and team members.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/23/2020 02:02 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Greenbelt, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality Customer Service
I would recommend diagnostic assessments be available on the weekend. I was told I’d have to leave my vehicle and wait until Monday for the test to be administered or come back Monday, which was a total inconvenience. As a result, I found another business to provide immediate services.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/17/2020 01:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DD
gravatar
Deborah D.
Louisville, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I had a great Advisor!
My advisor was very courteous and knowledgeable. He kept on top of my cars progress and contacted me as soon as it was ready.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/12/2020 01:49 PM

 We appreciate your positive feedback about our business and employees Deborah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Perfect service. Never had a problem since I been going to them
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/22/2020 02:22 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JP
gravatar
Jose P.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Scheduling
I wish we could make appointments for oil etc. during these difficult times.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/20/2020 02:11 PM

Thank you for your review, we are a no appointment necessary dealer but we do accept appointments and they can be made through our site, either way we will accomadate you. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PH
gravatar
Patricia H.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/18/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Team Work
Very courteous and expedient.. I’m glad to have Miguel as the new manager. All work together as a team.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/20/2020 02:08 PM

Thank you for your review Patricia. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AS
gravatar
Andrea S.
Upper Marlboro, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Smedley
Jackie was wonderful, she even showed me how to put the Blue Link app on my phone.
No Recomendado
Empleados con los que trabajó

DB
gravatar
Dawn B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Fast and courteous service!!! I’ll be back!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/14/2020 02:04 PM

We appreciate your trust Dawn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RF
gravatar
Rosa F.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
2014 Hyundai Sonata
Thank you Will, for keeping me on point with my Hyundai Sonata, Pohanka Hyundai is the place to go for great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/14/2020 02:04 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Rosa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AS
gravatar
Andrea S.
Upper Marlboro, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Smedley
Jackie was wonderful, she even showed me how to put the Blue Link app on my phone.
No Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/12/2020
Tipo de Servicio: Maintenance
Categoría: Service
THE WORST DEALERSHIP EVER!!!
THE WORST JUST TERRIBLE, NO PROFESSIONALISM NO ETHICS AND NO INTEGRITY! JUST THE WORST!
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/12/2020 12:22 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership management appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KS
gravatar
Kristopher S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Consistently Great and Friendly Service
Pleasant staff. Timely service with updates. Speedy check out, all while adhering to CDC Guidelines during Pandemic.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/06/2020 02:05 PM

Thank you for your wonderful 5 star rating Kristopher, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CT
gravatar
Cheryl T.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I bought my car from this dealership and I’ve only had my car serviced at this dealership, and I’ve only gotten excellent service from the staff, Shout OutTo Brittany She was great on when I had my car serviced on Monday May 4th, even during this pandemic the dealership ensured that social distancing was practiced and in place.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/06/2020 02:03 PM

Thank you for your wonderful 5 star rating Cheryl, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RW
gravatar
Ricardo W.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service during COVID
I appreciate the attention to detail and how the entire staff worked to make everyone feel safe and comfortable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/05/2020 02:11 PM

 We appreciate your positive feedback about our business and employees Ricardo. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DA
gravatar
Debbie A.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and very helpful people
Brittany was very helpful, got me in real quick and provided me text updates on my service. Very good job all the way around. Thanks
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/05/2020 02:10 PM

 We appreciate your positive feedback about our business and employees Debbie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CG
gravatar
Charlene G.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everybody is so nice
I like there customer service everybody is so nice there take good care of you make sure you are alright when you waiting for your vehicle.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 05/01/2020 02:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Charlene. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.