JM

JEFERSON MARTINEZ

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(125 reviews)
0

Cliente verificado
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Customer sevice was very professional and helpful
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/06/2019 02:57 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/27/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ripoff
When you visit this location be prepared to have your wallet packing because they will hit you with some sort of cost that you were not expecting.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/27/2019 03:08 PM

It was a pleasure speaking with you, I hope from our conversation, you feel better about our business and have a better understanding of the process. As I said we want to retain each and every five star guest that comes into our building. I hope you had a great day and I look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I purchased the vehicle from the air
Excellent Work
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/29/2019 03:06 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

SG
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Susan G.
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car service
First service experience with my new Hyundai vehicle - a tyre rotation. It took a little while longer than I expected but they gave me 50% off the bill and I don’t have to take the car back until it’s ready for the 15,000 mile service hopefully so I can’t complain.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/26/2019 04:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

MC
gravatar
Michael C.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service is great and my service rep. Sean is great.
My service tech is the best. Mr. Sean also keep me informed on the status of my vehicle. He always asked is there anything he can do for me doping my stay at the dealership. Great job Mr. Sean
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/15/2019 01:58 PM

Thank you for your wonderful 5 star rating Michael, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CH
gravatar
Carolyn H.
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
The service was great. My service sdvisor (Will Bishop) was friendly and most courteous.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/15/2019 01:51 PM

 We appreciate your positive feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

BW
gravatar
Brenda W.
Temple Hills, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
NO COMMENT
I HAVE BEEN WITH POHANKA HYUNDAI FOR MANY YEARS.
THE SERVICE HAS ALWAYS BEEN EXCELLENT - EVEN IF I DON'T AGREE WITH SOME OF THE SERVICE COST.
EMPLOYEES ARE INFORMATIVE, COURTEOUS, PROFESSIONAL & FRIENDLY
I HAVE NO COMPLAINTS.
PLUS YOU PROVIDE 'SNACKS' :)!!!!!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/15/2019 01:49 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Brenda. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CM
gravatar
Cassandra M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I decided to wait for my car to be serviced. My car is still fairly new so I went in for the oil change and tire rotation. I appreciated being able to get in an out within a very reasonable time. Service rep was very good at keeping me informed of the status by text which I liked.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/12/2019 03:21 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Cassandra. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.