EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

CM

Caldwell M.

2013 Hyundai Equus

05/19/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

THE BEST CARE I CAN GET. ED THE MAN.

YES

Recomendado

Charles F. de McGrath City Hyundai respondió el 05/20/2017 01:58 PM

Hello Caldwell,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Empleados con los que trabajó

CS

Cedric S.

Oak Park, IL

2012 Hyundai Sonata

05/19/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Me

The people

Recomendado

Charles F. de McGrath City Hyundai respondió el 05/20/2017 01:59 PM

Hello Cedric,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Empleados con los que trabajó

RC

Ralph C.

Chicago, IL

2012 Hyundai Santa Fe

05/18/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great

Team goes above and beyond what is expected. Password

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/18/2017 02:35 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

GR

Guillermina R.

Chicago, IL

2013 Hyundai Elantra

05/18/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

This is not the first time this happens.

What happened?! the customer service went from a high to a very low once I got the car home. I'm not far from your location on grand and oak park so I don't know what caused the smokey situation with my car later that afternoon. In addition, i left two messages, one on Monday and the other on Tuesday. I finally received a call on Wednesday after requesting the name of the CEO on your online chat. Unfortunately, I cannot take calls until after 3:30 p.m. but I did call back. I was told that a Mr or Ms. Varella (?) had called me. I'm on lunch now so I'll try calling back. Status on the car is the smoke is now white coming out of the exhaust - not sure if that's any better than the think black color on monday afternoon.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/18/2017 10:12 AM

Hello Guillermina,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2007 Hyundai Elantra

ReScore Reseña™

05/26/2017

Cliente Verificado

Categoría: Service

Ed

Ed is the reason we continue to service our cars there

Recomendado

Reseña Original

05/17/2017

Tipo de Servicio: Maintenance

Categoría: Service

They need to have parts in Stock and Rentals

Yes but I would inform them of my issues

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/18/2017 10:44 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JA

Joyce A.

Chicago, IL

2009 Hyundai Sonata

05/16/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The atmosphere is comfortable and relaxing.

Appreciate the quality of service.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/16/2017 11:05 AM

Hello Joyce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

DC

Doris C.

Chicago, IL

2014 Hyundai Sonata

05/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The whole customer service team was great

The whole customer service team was great

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/16/2017 11:07 AM

Hello Doris,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PL

Paul L.

Chicago, IL

2009 Hyundai Santa Fe

05/11/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Organized very well

Great

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/12/2017 12:01 PM

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JA

Jesus A.

Chicago, IL

2013 Hyundai Sonata

05/07/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

N/A

N/A

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/08/2017 08:10 AM

Hello Jesus,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

TA

Thomas A.

Elmhurst, IL

2012 Hyundai Equus

05/06/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Equus

Excellent

Recomendado

Charles F. de McGrath City Hyundai respondió el 05/06/2017 08:27 AM

Hello Thomas,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
McGrath City Hyundai
CFLOYD@MCGRATHCITY.com
773-889-9090 Ext. 5016

Empleados con los que trabajó

EW

Elijah W.

Bellwood, IL

2011 Hyundai Sonata

05/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Dissatisfied

As of today problem still not resolved and vehicle is back in the shop for repair when the issue could have been resolved in the 5mths the dealership had my vehicle for an engine recall once my car stopped on me and almost caught fire

No Recomendado

Charles F. de McGrath City Hyundai respondió el 05/06/2017 08:18 AM

Hello Elijah

My name is Charles, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 5016. I look forward to speaking with you soon.

Respectfully,

Charles Floyd
Service BDC
McGrath City Hyundai
CFLOYD@MCGRATHCITY.com
773-889-9090 Ext. 5016

Empleados con los que trabajó

EP

Edward P.

Elmwood Park, IL

2016 Hyundai Tucson

05/03/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

4/29 visit

friendly but professional and great quality of work and service.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/03/2017 02:05 PM

Thank you for taking the time to post this review. Hope you enjoy the rest of your day!

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2011 Hyundai Santa Fe

05/01/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service Department

Even with an appt. took almost an hour and half for an oil change.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/02/2017 08:30 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

SR

Sherri R.

Chicago, IL

2016 Hyundai Sonata

04/27/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

wait time was longer than expected considering that you open at 7:00am and I arrived at 6:45am

no more comments

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/27/2017 08:45 AM

Hello Sherri,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Oak Park, IL

2007 Hyundai Santa Fe

04/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service this time around!

Hyundai addressed my vehicles needs in a timely fashion.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/27/2017 08:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JB

John B.

Chicago, IL

2015 Hyundai Sonata Hyb

04/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The service people are all awesome

I have been going to this location since I came back to Chicago. Always a great experience.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/24/2017 12:24 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

DT

DARLENE T.

2014 Hyundai Sonata

04/20/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

service

see previous

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/21/2017 07:43 AM

Hello Darlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JC

Janessa C.

Chicago, IL

2011 Hyundai Sonata

04/18/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

WONDERFUL EXPERIENCE!

PROFESSIONAL AND FRIENDLY! FREE CAR WASH WAS GREATLY APPRECIATED!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/18/2017 01:14 PM

Hello Janessa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MG

Martha G.

Chicago, IL

2014 Hyundai Elantra Gt

04/17/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly

Yes

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/18/2017 01:19 PM

Hello Martha,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

HR

Herman R.

Elmwood Park, IL

2008 Hyundai Accent

04/17/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My review.

Great job!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/18/2017 01:19 PM

Hello Mr. Reyes,

Thank you for taking the time to post this review. Hope you enjoy the rest of your day!!! See you on the next visit!!!

Empleados con los que trabajó

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