EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

JS

John S.

Chicago, IL

2016 Hyundai Tucson

01/24/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast service

Easy appointments! Friendly service mgr. and service writers!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/25/2018 02:17 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

VN

Viola N.

Forest Park, IL

2013 Hyundai Elantra

01/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Place

I Really like the Professional way they Handled my car

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/24/2018 07:32 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

TD

Terence D.

Elmwood Park, IL

2018 Hyundai Santa Fe S

01/23/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The services team takes great care of you.

I would recommend the service staff to a friend but not the sales staff. This is the third car I've purchased from McGrath and after the first one the person who checks out the lease when you return it came up with $300 in bullshit repairs but they were voided because I leased a new car. This time they came up with the same bullshit $300 in repairs but since I had already leased another car they decided to stick me with the $300. Because of this, this will be my last Hyundai.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/23/2018 02:49 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

OM

Oscar M.

Elmwood Park, IL

2014 Hyundai Veloster

01/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Warranty work

They quickly got a part in for me overnight and did the work under warranty.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/18/2018 09:19 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AS

Angelo S.

Elmwood Park, IL

2017 Hyundai Santa Fe S

01/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service experience

Eddy in service is phenomenal Spot on!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/18/2018 09:19 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Arlington Heights, IL

2017 Hyundai Santa Fe S

01/16/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

ED VALLEGA

NUF SAID

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/18/2018 09:20 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PN

Patrick N.

Elmwood Park, IL

2016 Hyundai Tucson

01/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

good service

great service/friendly staff

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/18/2018 09:21 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Bellwood, IL

2015 Hyundai Sonata

01/16/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Place with Great People

Always great service, my husband took his car this last time. And he really appreciates the recommendations given by the service department.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2018 07:55 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2015 Hyundai Sonata

01/15/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Ed is always very helpful.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2018 07:56 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

DG

Darlene G.

Elmwood Park, IL

2017 Hyundai Tucson

01/13/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Poor communication

Although the service was fine making my appointment made me feel like they weren’t interested in my business

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2018 07:58 AM

Hello Darlene,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

KH

Kristen H.

Arlington Heights, IL

2012 Hyundai Elantra

01/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Extended Warranty Complaint

The service experience was acceptable...my repair was completed in a timely manner and I was given a $100 off my original quote. My issue again is about my plantium extended warranty not covering this repair which was still over $300.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2018 07:59 AM

Hello Edward,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/16/2018 08:00 AM

Hello Kristen,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MB

Mary B.

Elmwood Park, IL

2007 Hyundai Azera

01/12/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Ed and Christine are the best employees in the Service Department.
Always friendly and accommodating.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/12/2018 02:14 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RN

Rogelio N.

Chicago, IL

2017 Hyundai Tucson

01/11/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Great place to shop for new cars :)

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/12/2018 02:15 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

II

Irving I.

Chicago, IL

2014 Hyundai Sonata

ReScore Reseña™

01/28/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

01/08/2018

Tipo de Servicio: Repair

Categoría: Service

They fixed what was broken.

I previously had if you bad experiences at Hyundai dealers since I bought my 2014 sonata. I had not written a review before but once I did on the Mcgrath dealership, They quickly jumped to action to fix what was broken they were very concerned with my overall customer satisfaction and I am genuinely impressed.

Ed was great. He apologized for me previously feeling like I was not serviced properly by not only McGrath, but any Hyundai dealer I had previously dealt with. Ed quickly jumped to make things right with my latest issue and worked to provide a complete turnaround in my opinion of customer satisfaction from Hyundai.

I will surely be back here and if I should ever buy a hyundai again it will definitely be from McGrath Hyundai.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/08/2018 05:32 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

HL

Hugo L.

Elmwood Park, IL

2012 Hyundai Accent

01/06/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Wonderful Service

Thank You McGrath City Hyundai Family!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/08/2018 08:02 AM

Hello Hugo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RC

Rodolfo C.

Chicago, IL

2018 Hyundai Santa Fe S

01/05/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and fast service

Very professional and friendly customer service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/08/2018 08:03 AM

Hello Rodolfo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

NF

Nancy F.

Oak Park, IL

2017 Hyundai Tucson

01/04/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quality of staff and service levels. Service hours. Appreciate late day and Saturday service.

Only disappointment was that as a new car owner only 2 free oil changes provided.
I thought it was 3 as in the past. Been a long term customer (this is my 4th Hyundai) and have all servicing performed at dealership. Was a nice perk to have 3 in the first year. Small gesture given my years of loyalty.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/05/2018 02:19 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2013 Hyundai Elantra

01/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Check that they fluids tanks

Make sure the tanks of different fluids are filled at their appropriate capacity. They are careless and do not filled them up appropriately.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/04/2018 07:22 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LS

Lorrie S.

Chicago, IL

2015 Hyundai Tucson

12/29/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Service you can trust!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/02/2018 10:38 AM

Hello Lorrie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

ER

Edelmiro R.

Chicago, IL

2016 Hyundai Tucson

12/27/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

None

None

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 12/28/2017 07:47 AM

Hello Edelmiro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

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