EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

Cliente verificado

Elgin, IL

2013 Hyundai Elantra

05/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

McGrath Hyundai

My 2013 Elantra Limited has been a great car. The service has been good. They provide me with a ride to work and back to the dealership to pick up my car if I can't wait. I haven't had anything major wrong with the car. Eddy, the main service advisor, knows who I am as well as many of the other customers and treats us as friends. Everyone is treated nicely and we get our cars back close to when promised.

elantra

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/06/2019 02:37 PM

Hello Paula,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

SP

Sonam P.

Chicago, IL

2014 Hyundai Sonata

04/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Car Ac

Eddy was great very helpful he made my day. . Thanks again eddy..only thing it’s hard to get in touch by phone.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/06/2019 02:38 PM

Hello Sonam,

Thank you for posting this 5 star review!

Empleados con los que trabajó

JG

Jose G.

Chicago, IL

2008 Hyundai Santa Fe

04/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent

Excellent

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 05/06/2019 02:42 PM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

TB

Terry B.

Chicago, IL

2018 Hyundai Kona

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Advisor

Ed Vilaga is so helpful and Honest I have sent my Entire Family to this Dealer BECAUSE of Ed!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/26/2019 08:15 AM

Hello Terry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

HM

Harace M.

Riverdale, IL

2013 Hyundai Elantra Co

04/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service of Eddie Velaga the Service Writer

I didn't like that my bill was almost $1900 but I know it needed to be done but I am just grateful that I had the money. But I Iove the staff starting with Edd6, Christine & my Great caring Salesman Robert Gill.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/26/2019 08:20 AM

Hello Harace,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

SR

Sylvia R.

Streamwood, IL

2013 Hyundai Sonata

04/15/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Eduardo & Scotty

Eduardo & Scotty our service rep. & technician r fabulous always there to greet us with a friendly smile. Completely satisfied with the work scotty performs on the vehicle. Scotty is the best.
We r not happy with the technician's there that only do oil changes etc... I don't feel they r skilled trained technician's, do not want them to work on our car!!!
Buscemi

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/17/2019 04:06 PM

Hello Mr. Buscemi,,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed & Scott provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LJ

Lakisha J.

Forest Park, IL

2011 Hyundai Sonata

04/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

The service is always great and timely. I always come here to get my vehicle serviced. Keep up the good work!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/12/2019 12:11 PM

Hello Mrs. Johnson,

Thank you for taking time out of your day to complete this review! Please enjoy your weekend and have a happy easter.

Empleados con los que trabajó

VH

Victor H.

Chicago, IL

2011 Hyundai Santa Fe

04/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Top notch

Ed V in service has been taking care of my Sante fe for almost 8 years and has never disappointed me

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/15/2019 10:59 AM

Hello Victor,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2016 Hyundai Tucson

04/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service

Went in without an appointment and was able to get service for my car. My car was ready when promised.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/08/2019 12:59 PM

Hello Irma,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

KM

Katherine M.

Chicago, IL

2016 Hyundai Sonata

04/05/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

When you do the math you will choose McGrath.

Ed in the service area is always very friendly and professional. Thanks Ed.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/08/2019 12:56 PM

Hello Katherine,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

GG

Gilbert G.

Oak Park, IL

2018 Hyundai Sonata

04/02/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sonata

Great service and personal !

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/03/2019 10:36 AM

Hello Gilbert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

BR

Billy R.

Chicago, IL

2018 Hyundai Sonata

04/02/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service. Edward is the best

Edward have been doing a great job for me ever since the first car I got from McGrath Hyundai . Edward always lets me know what is needed and what can wait , and if a problem vomes up he get right on it to get it solved. I really appreciate that. He is the one I come to when I have a question about my call .

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/03/2019 10:37 AM

Hello Billy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MY

Monique Y.

Chicago, IL

2018 Hyundai Sonata

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

McGrath at its best!

Thank you for your awesome service!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/03/2019 03:05 PM

Hello Monique,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

NS

Nancy S.

Chicago, IL

2018 Hyundai Tucson

04/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First oil change

3 hours just for an oil change, it should normally take 30 minutes to 1.5 hours to complete tops.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/02/2019 12:09 PM

Hello Nancy,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Empleados con los que trabajó

Cliente verificado

Oak Park, IL

2014 Hyundai Santa Fe S

04/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Convenient Service Department

Friendly service department is easy to communicate with.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/03/2019 03:06 PM

Hello Geoff,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

ML

Mario L.

Chicago, IL

2017 Hyundai Accent

03/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer service good

Good customer service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 04/03/2019 03:10 PM

Hello Mario,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RD

Rick D.

Chicago, IL

2013 Hyundai Sonata

03/24/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service staff - Quick turnaround times + a Car Wash!!

I would like to commend my service concierge - Eddie Vellega! Ed always makes me feel important and gets me out of Service & on my way in an efficient manner & time! He is always courteous and, most importantly to me, has a great sense of humor!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/25/2019 09:31 AM

Hello Rick,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JJ

Joyce J.

Chicago, IL

2015 Hyundai Sonata

03/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai on Grand

Excellent and professional personnel.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/25/2019 09:33 AM

Hello Joyce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LW

Laura W.

Elmwood Park, IL

2013 Hyundai Santa Fe S

ReScore Reseña™

03/22/2019

Cliente Verificado

Categoría: Service

Resolution of rental car cost

After talking to the customer specialist at the McGrath dealership, we were able to come to a resolution to cover the remaining cost of our out of pocket expenses for the rental car that was needed during the time my vehicle was being repaired. We do appreciate having your customs concerns as your top priority. A big thank you to Eddy who did his best to help us out and answer what he could.

Recomendado

Empleados con los que trabajó

LB

Linda B.

Chicago, IL

2016 Hyundai Sonata

03/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Curtious

When you’re greeted with a smile and warm greetings that says a lot about an establishment. I’ve always been greeted that way. It’s very clean, and the washroom is spotless! I’m very particular when it comes to cleanliness! I have always waited for my vehicle. My car is usually ready before the given time. My location, on Grand street. Thanks for good service!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/25/2019 09:34 AM

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

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