EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

JA

Jose A.

Chicago, IL

2016 Hyundai Tucson

02/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service car quick and was treated good

While continue to go

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/25/2019 01:49 PM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PS

Paul S.

Chicago, IL

2015 Hyundai Santa Fe

02/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service! Great attention to detail.

When I arrived, Ed knew exactly why I was there. We went through the process and details of the work needed to be done. Overall, I was satisfied with the quality of the service and the quality of the work done.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/25/2019 01:45 PM

Hello Paul,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

HR

Herman R.

Elmwood Park, IL

2008 Hyundai Accent

02/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service as always.

What makes this place so great is the service I receive. I'm exoected. There's no hassle. Eddie and I he along great. He's upfront about what services I need it may need. I'm in and out in no time.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/25/2019 01:44 PM

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2018 Hyundai Sonata

02/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

SERVICE WAS ACCEPTABLE. NEEDS IMPROVEMENT ON FOLLOWING UP WITH CUSTOMERS. CARS IN SERVICE SHOULD ALWAYS BE RETURNED TO CUSTOMERS WASHED.

SERVICE WAS ACCEPTABLE. NEEDS IMPROVEMENT ON FOLLOWING UP WITH CUSTOMERS. CARS IN SERVICE SHOULD ALWAYS BE RETURNED TO CUSTOMERS WASHED.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/22/2019 06:19 AM

Hello Mr. Flores,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MD

Michael D.

Oak Park, IL

2012 Hyundai Elantra

02/15/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Friendly, professional service department

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/18/2019 07:53 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RR

Ronald R.

Chicago, IL

2018 Hyundai Santa Fe S

02/15/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Mr. Eddie Valenga, service department

Ed really cares about everyone and is honest and truthful about needed repairs.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/18/2019 07:52 AM

Hello Ronald,

Thank you for taking the time to post this review. I hope you have a wonderful day!

Empleados con los que trabajó

EC

Edmund C.

Elmwood Park, IL

2017 Hyundai Santa Fe S

02/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

They were excelent

Eddy Vellega was very good!! He explain the problem to me and also showed me a picture for the problem!!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/15/2019 07:44 AM

Hello Edmund,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RM

Rosemarie M.

Chicago, IL

2018 Hyundai Sonata

02/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Freiendly Service

Fast, informative and courteous service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/15/2019 07:41 AM

Hello Rosemarie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MO

Margie O.

Chicago, IL

2017 Hyundai Sonata

02/12/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Mohoni

I’m still waiting on the part and it’s been a week. Not being able to drive is a big inconvenience because I take care of both my parents

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/12/2019 01:47 PM

Hello Margie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

EG

Evelyn G.

Chicago, IL

2015 Hyundai Sonata

02/11/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick professional service

Quick professional service, had my car back to me in a day, had a serious transmission problem but they fixed it in no time.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/12/2019 01:48 PM

Hello Evelyn,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2008 Hyundai Tucson

02/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

People who work there.

I have been going there for almost twenty yrs. I have no complaint at all. Ed from the service department is fantastic.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/09/2019 06:06 AM

Hello Nilsa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2012 Hyundai Sonata

02/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great staff but the cashier

I love the place but I just wish the cashier had better customer service

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/04/2019 05:55 PM

Hello David,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RG

Robert G.

Chicago, IL

2012 Hyundai Equus

02/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great

Great

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/05/2019 06:34 AM

Hello Robert,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JH

Joseph H.

Washington, DC

2011 Hyundai Genesis

01/29/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I love my Genesis

All aspects of service team were excellent. All promises made were kept. Car looked better when I picked it up than when I delivered it to you. Looked like a new car.
Thank you for taking such great care of my Hyundai Genesis. Best car I’ve ever owned.
Thank you.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/05/2019 06:38 AM

Hello Joseph,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MS

Mariia S.

Chicago, IL

2018 Hyundai Tucson

01/27/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

That was excellent experience and great purchase!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/28/2019 08:33 AM

Hello Mariia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AW

Apriele W.

Chicago, IL

2018 Hyundai Tucson

01/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Great knowledgeable employees

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/28/2019 08:34 AM

Hello Apriele,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PN

Patrick N.

Elmwood Park, IL

2016 Hyundai Tucson

01/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

good service

they provide great service in a timely manner and just as important the staff is great and very friendly and honest ..it starts w/ Erin Frank and Eddy Vellega

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/25/2019 01:37 PM

Hello Patrick,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our team provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2016 Hyundai Accent

01/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Had better service here before

I was taken back because I didn’t find out the total of the repair until I came to pick up my car. I asked a few times and was only given the paperwork isn’t complete yet and with the last time calling to ask, I was given once the paperwork is complete I’ll call to let you know. I didn’t receive the call. I honestly could have went somewhere else to get my tire fix had I known the pricing before hand.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/24/2019 06:15 AM

Hello Lerisa,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

EB

Eulalia B.

Chicago, IL

2017 Hyundai Santa Fe S

01/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Lita

Everyone is ready to help .

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/24/2019 07:38 AM

Hello Eulalia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2014 Hyundai Elantra Gt

01/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Key fob replacement

Took over two hours to reprogram a key fob which I provided. I arrived early and was told it should take about an hour. To hours later I was never updated so I flagged down the service tech for an update who gave me a soft excuse, then finally did the job in 30 minutes.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 01/22/2019 10:31 AM

Hello Tyler,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

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