EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

LW

Laura W.

Elmwood Park, IL

2013 Hyundai Santa Fe S

ReScore Reseña™

03/22/2019

Cliente Verificado

Categoría: Service

Resolution of rental car cost

After talking to the customer specialist at the McGrath dealership, we were able to come to a resolution to cover the remaining cost of our out of pocket expenses for the rental car that was needed during the time my vehicle was being repaired. We do appreciate having your customs concerns as your top priority. A big thank you to Eddy who did his best to help us out and answer what he could.

Recomendado

Reseña Original

03/21/2019

Tipo de Servicio: Repair

Categoría: Service

Engine replacement

You need to have a better policy or more answers on rentals or loaner vehicles when a car is left for longer periods of time for repairs.
This was a overall unpleasant experience

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/21/2019 09:39 AM

Hello Laura,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Empleados con los que trabajó

RC

Ralph C.

Chicago, IL

2012 Hyundai Santa Fe

03/20/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Wait too long

Service good but wait too long

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/21/2019 08:40 AM

Hello Ralph,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AC

Andrzej C.

Mount Prospect, IL

2017 Hyundai Sonata Hyb

03/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Myself

Repair takes too long

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/21/2019 09:37 AM

Hello Andrzej,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CB

Chester B.

Chicago, IL

2014 Hyundai Sonata

03/18/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

On time return and excellent front of house service

All done right

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/21/2019 08:37 AM

Hello Chester,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JM

James M.

Chicago, IL

2009 Hyundai Azera

03/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Ed Vellega is great and always very helpful

So far I have not had a major problem with my Azura. I always ask for Ed Vellega because he is always helpful in answering any question that I have or problems that I am concerned about. I never have to wait too long for the service department to take care
of my car.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/16/2019 05:30 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RE

Roberto E.

Chicago, IL

2018 Hyundai Tucson

03/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Costmer service

Great job

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/13/2019 04:10 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

TS

Tom S.

Elmwood Park, IL

2012 Hyundai Sonata

03/11/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very good

IVery friendly people

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/11/2019 02:44 PM

Hello Tom,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

DV

Daisy V.

Franklin Park, IL

2017 Hyundai Tucson

03/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

When we first check in Mr EV & his staff are the best ?

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/11/2019 02:46 PM

Hello Dasiy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LE

Linda E.

Elmwood Park, IL

2010 Hyundai Elantra To

03/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customer /car repair

Always customer oriented, professional, yet friendly. Keep customers updated while car being serviced. Always follow up once repairs/service is done

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:02 PM

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AB

Anthony B.

Chicago, IL

2016 Hyundai Santa Fe S

03/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Ok

A little more attention to detail.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 08:19 AM

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2016 Hyundai Elantra

03/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

I am always greeted promptly and the technicians take great care of my car.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:03 PM

Hello Naomi,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

EC

Edmund C.

Elmwood Park, IL

2017 Hyundai Santa Fe S

03/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

They took care of me pretty fast!! made an extra key for the car, it was in stock did not have to come back!!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:04 PM

Hello Edmund,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

NP

Noel P.

Schiller Park, IL

2017 Hyundai Tucson

03/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always fast and friendly service.

Ed is a big part for me coming to McGrath for service. Sales sells 1st car but service sells every car after that.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:07 PM

Hello Noel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

FF

Frank F.

Chicago, IL

2017 Hyundai Tucson

03/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

The main reason I have purchased 5 cars from McGrath City Hyundai is Ed Vellega, he goes above and beyond meeting all of our service needs.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:07 PM

Hello Frank,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Frank provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/08/2019 01:08 PM

Hello Frank,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that EDWARD provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CD

Carlos D.

Joliet, IL

2018 Hyundai Tucson

03/06/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Ed Vellega !
Excellent service rep.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/06/2019 07:38 AM

Hello Carlos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

SV

Salvator V.

Chicago, IL

2013 Hyundai Sonata

03/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Eddy is always great when I get my car serviced at this location. That’s what brings me back.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/06/2019 07:29 AM

Hello Salvator,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MC

Melvin C.

Chicago, IL

2011 Hyundai Sonata

03/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

SERVICE DEPARTMENT

MR. EDDIE VELLEGA IS THE SERVICE DEPT. IS THE BEST SERVICE MANAGER I HAVE DEALT WITH.

HE DELIVERS WHAT I CONSIDER EFFECIENT, HONEST AND PERFORMANCE DRIVEN.

MEL CAMM

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/06/2019 07:27 AM

Hello Melvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LL

Lamont L.

Chicago, IL

2017 Hyundai Sonata

03/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

great customer service

great customer service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 03/06/2019 07:26 AM

Hello Lamont,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2011 Hyundai Sonata

ReScore Reseña™

02/27/2019

Cliente Verificado

Categoría: Service

Repairs

I had tons of questions about repairs done to my car, Eddy was truly wonderful to call me back. He took the time to fully describe my bill in full. Totally greatful that I got a clear understanding. Thanks Eddy for the support.

Recomendado

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2011 Hyundai Sonata

ReScore Reseña™

02/27/2019

Cliente Verificado

Categoría: Service

Repairs

I had tons of questions about repairs done to my car, Eddy was truly wonderful to call me back. He took the time to fully describe my bill in full. Totally greatful that I got a clear understanding. Thanks Eddy for the support.

Recomendado

Reseña Original

02/25/2019

Tipo de Servicio: Repair

Categoría: Service

Labor costs

Questionable thoughts, with no extra explanation.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 02/26/2019 07:08 AM

Hello Bernardo,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Mostrando Reseña 261 - 280 de 737 en total

Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.