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CT

CHRISTINE TONELLI

McGrath City Hyundai
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(579 reviews)
40

Reseñas de CHRISTINE TONELLI

CB
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Carol B.
Chicago, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Staff is always respectful and friendly I never had to wait a long time
This is my fourth car with this dealership
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/28/2020 04:31 PM

Hello Carol, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2020
cliente verificadoCliente Verificado
Categoría: Service
Really takes care of customer
Always helpful, courteous, professional service!
Recomendado
Empleados con los que trabajó
CT
CHRISTINE TONELLI
JR
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James R.
River Forest, IL
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2020
cliente verificadoCliente Verificado
Categoría: Service
Really takes care of customer
Always helpful, courteous, professional service!
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/26/2020
Tipo de Servicio: Maintenance
Categoría: Service
Extremely friendly and helpful
Always there for helpful, friendly, professional service.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/26/2020 06:09 AM

Hello James, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
ND
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Nagil D.
Harwood Heights, IL
2018 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Overall good experience
Christine does well to communicate progress of vehicle repair/maintenance.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/22/2020 05:21 PM

Hello Nagil, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Cliente verificado
Chicago, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always helpful!
The staff is always very nice and knowledgeable. Not to mention, they work pretty quick.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/21/2020 01:46 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
LA
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Leonel A.
Chicago, IL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff and great service
I took my Tucson for service and Christine was my advisor:) and she was so sweet and helpful! I will definitely go back to get my service done with her!
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/20/2020 11:05 AM

Hello Leonel, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Cliente verificado
Chicago, IL
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nice facility, service is clearly explained
I always know exactly what needs to be done and why. Loaner cars are provided when necessary providing a no hassle experience.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/13/2020 11:35 AM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
TY
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Troy Y.
Oak Park, IL
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Oil change and fuel injection service less than 90mins
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 05/09/2020 08:08 AM

Hello Troy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
DF
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Diana F.
Chicago, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car Service
Never had a problem here. Always excellent customer service. Christina is the best.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 04/21/2020 07:26 AM

Hello Diana, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
BW
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Brett W.
Chicago, IL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Job
The last service trip was perfect. Everyone was friendly, they did my oil change and tire rotation quickly and I was back about my day.

Thanks!!
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 04/10/2020 02:28 PM

Hello Brett, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
CE
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Carlos E.
Chicago, IL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Atienden bien
La atención es buena.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 04/10/2020 11:34 AM

Hello Carlos, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
TD
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Tara D.
Chicago, IL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Great customer service I was in and out
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 04/10/2020 09:51 AM

Hello Tara, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

Empleados con los que trabajó
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2020
cliente verificadoCliente Verificado
Categoría: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recomendado
Empleados con los que trabajó
CT
CHRISTINE TONELLI
DW
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Deangela W.
Chicago, IL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2020
cliente verificadoCliente Verificado
Categoría: Service
Very happy with service
I will highly recommend this dealership because they make sure let the customer is satisfied. Even if you had a misunderstanding.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/07/2020
Tipo de Servicio: Repair
Categoría: Service
Service is poor
Every since my first visit.... I never liked the performance of my truck when I received it back..
I had an experience with them ruining my rugs on my floor.
I just do not like the service that they provide for me there.
After my recent visit I spoke with the manager Chris. He was very understanding and helpful.
No Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 04/07/2020 09:41 AM

Hello Deangela, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
KM
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Katie M.
Carol Stream, IL
2015 Hyundai Sonata Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great personality
Friendly and Great service
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 03/22/2020 03:30 PM

Hello Katie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Cliente verificado
Chicago, IL
2016 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Christine was knowledgeable and friendly. Good customer service.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 03/21/2020 07:31 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Empleados con los que trabajó
CT
CHRISTINE TONELLI
AP
gravatar
Anna P.
Elmwood Park, IL
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People there working there
Excellent
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 03/20/2020 02:54 PM

Hello Anna, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Empleados con los que trabajó
CT
CHRISTINE TONELLI
DT
gravatar
Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
cliente verificadoCliente Verificado
Categoría: Service
Great people working there
McGraff takes care of my recent problems
Recomendado
Empleados con los que trabajó
CT
CHRISTINE TONELLI
CC
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Caffie C.
Addison, IL
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Patients
Need more coupons oil chance is to high
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 03/19/2020 11:12 AM

Hello Caffie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
Hyundai Customer Specialist

Empleados con los que trabajó
CT
CHRISTINE TONELLI
DT
gravatar
Darlene T.
Elmwood Park, IL
2014 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2020
cliente verificadoCliente Verificado
Categoría: Service
Great people working there
McGraff takes care of my recent problems
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/13/2020
Tipo de Servicio: Maintenance
Categoría: Service
SERVICING
all costs not explained, seat belt alarm not working properly , glove compartment dirty,,
No Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 03/14/2020 06:19 AM

Hello Esteban, 

My name is Christopher, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5052. I look forward to speaking with you soon.

Respectfully,

Christopher M. Hoelbl
Customer Specialist
McGrath City Hyundai
choelbl@mcgrathcity.com
773-804-5052

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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